Questions about your Premium Club or Bizz Club gift?
On 1/12/19 Premium Club and Bizz Club closed their doors and were replaced by Enjoy! It is not possible anymore to redeem points.
How long is a voucher or code valid for?
Call minutes are valid for 12 months; top-ups remain valid for 3 months; additional data remains valid for 1 month.
A credit for TV on demand will remain valid until you rent a movie (rental period of 48 hours).
Vouchers for shops, photo prints or tickets remain valid for up to 3 months after receipt. For Proximus vouchers, the validity period is 6 months.
To find the expiry date, look in the e-mail we sent you when you redeemed your points.
Due to the corona measures, the expiry date is extended.
Proximus vouchers with an expiry date between 01/03/2020 and 30/04/2020: are extended until 31/07/2020.
Proximus vouchers with an expiry date between 01/05/2020 and 30/06/2020: are extended by at least 2 weeks.
Kinepolis vouchers with an expiry date between 13/03/2020 and 30/08/2020: remain valid until 31/08/2020. More info on the website of Kinepolis.
UGC vouchers with an expiry date of 13/03/2020 until the reopening of the cinema: you'll get a new code of the customer service of UGCan e-mail to