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Activate or change a option or TV bundle

Order an TV option  (Daily Travel Pass, Extra data package, TV package, football, children's channel, Netflix, etc.) or TV bundle via MyProximus or your TV.
Change or cancel them only via MyProximus.


Activate


 
Via MyProximus app
  1. Select your product (TV, mobile, etc.) in Products.
  2. Select Options
  3. Select the option you want activate.
  4. Confirm your choice.
  5.  Your option is now activated. Is it a TV option ? You’ll be able to watch your new TV program in a few hours. If you have chosen an option with a TV bundle, you will see a  next to the chosen option.
Activate Netflix on your TV

After activating Netflix in MyProximus, you must also activate it on your TV menu.

Via MyProximus

You can activate all the options and TV bundle via MyProximus.

  1. Log in to MyProximus to manage your products and services.
    View your products
  2. Click on your product (TV, mobile, etc.). All the options will appear.
  3. Click on the option you want to activate. Do you see a  ? This option can be chosen as a TV bundle if you have it in your pack.
  4. Confirm your choice.
  5.  Your option is now activated. Is it a TV option ? You’ll be able to watch your new TV program in a few hours. If you have chosen an option with a TV bundle, you will see a  next to the chosen option.
Activate Netflix on your TV

After activating Netflix in MyProximus, you must also activate it on your TV menu.

Via the TV menu

You can activate TV options (Movies&Series, Netflix, Family, All Sports, etc.) via your TV menu.

New TV menu

New TV menu

  1. Press la touche menu. Go down to Shop > Activer une option (in French) or Activeer een optie (in Dutch).
  2. Select the option of your choice.
  3. Select Activer cet abonnement (in French) or Activeer deze optie (in Dutch).
  4. Enter your control PIN code (this is 1234 by default, but you can change your PIN codes for Proximus TV whenever you want).
TV menu

Menu TV

  1. Press la touche on demand. Go to Mon compte (in French) or Mijn account (in Dutch) > Abonnement > Shopping.
  2. Select the option of your choice.
  3. Select Commander (in French) or Bestellen (in Dutch).
  4. Enter your control PIN code (this is 1234 by default, but you can change your PIN codes for Proximus TV whenever you want).

Change or deactivate


 

You can deactivate your options via MyProximus or via MyProximus app. If you want to change an option with a TV bundle, you have to deactivate it before you activate a new one.

Via MyProximus app
  1. Select your product (TV, mobile, etc.) in your Products.
  2. Select Options
  3. Select the option you want deactivate.
  4. Confirm your choice.
  5. Your option will be deactivated in a few hours. Is it a TV option ? If this TV option was your TV bundle, you’ll be able to choose another. You’ll be able to watch your new TV program in a few hours.
Netflix deactivate

You have to cancel your Netflix account, otherwise your payment via Proximus will continue. After that, you can change or deactivate your option or favorite TV bundle.

Via MyProximus
  1. Log in to MyProximus to manage your products and services.
    View your products
  2. Click on your product (TV, mobile, etc.). All the options will appear. If you see a it is your option with a TV bundle if you have it in your pack.
  3. Click on the option you wish to deactivate.
  4. Confirm your choice.
  5. Your option will be deactivated in a few hours. Is it a TV option ? If this TV option was your TV bundle, you’ll be able to choose another. You’ll be able to watch your new TV program in a few hours.
Netflix deactivate

You have to cancel your Netflix account, otherwise your payment via Proximus will continue. After that, you can change or deactivate your option or favorite TV bundle.


Problem with activation?


 
You have wanted to activate a TV option or bonus and you have received an SMS indicating that the order is temporarily impossible. Why? You probably already have an order in progress: a mobile phone, a Wi-Fi Booster, an additional decoder, etc.

To check this, go to MyProximus or the MyProximus app in More > My orders. As soon as the order is delivered, you will be able to activate your option or TV bonus again. You don't have any orders in progress? Please contact us.

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