Change your subscription or Pay&Go card

Do you already have a subscription or Pay&Go card? In that case you can easily switch to another rate plan free of charge.

  • Do you want to switch to a Pay&Go card?
    • If you already have a Pay&Go card, you can call the toll-free number 1911. You are allowed to change up to three times per year; as from the fourth time, you will pay € 6,20 per change.
    • If you have a subscription, you can contact our customer service to transfer to a Pay&Go card. Is your mobile number part of a Pack? In that case, please visit one of our shops.
  • Do you want to switch to a subscription?
From when can you start calling with your new rate plan?

Have you changed rate plans? Find out from when you can start calling with your new rate plan.

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