You have, with your subscription, a monthly volume at your disposal for your mobile Internet and your fixed Internet. If you have (almost) used this up, you can get, or in some cases buy, more data.
If you exceed the data bundle for your mobile, you will be charged for every extra MB used.
In most cases you can buy extra data: a monthly data volume or an occasional volume of 500 MB. This allows you to surf via 4G in Belgium and within the EU. Proceeds as follows:
Via the MyProximus app:
Via the MyProximus website:
Not working? In that case, ask the administrator of your customer number to order extra data for you.
The new data option is not valid for the data that you already exceeded, it only gives you extra data from the moment you order it.
If you exceed your volume for fixed Internet (at home, in your business), you will not be charged extra for this. However, your speed will be limited till the first day of the next month. You will be informed timely by e-mail and/or texting. You have 2 possibilities:
You can do this via MyProximus (app and website). Proceed as follows:
If this doesn't work or you don't see the number for fixed Internet, ask the administrator of your customer number to order extra data for you.
Tip: Check your usage for fixed internet in the MyProximus app. We will also send you an e-mail and a text when your volume is almost used up.