Bill or payment statement?

Every month you receive a bill or a payment statement from Proximus. This is the official document to pay for your products and services.

What's the difference between a bill and a payment statement?

  • A bill shows all amounts without VAT. The VAT is mentioned separately.
  • A payment statement shows all amounts directly, including VAT.

When do you get a bill? When a payment statement?

It depends on your profile and your type of subscription:

  • Business customers, i.e. companies and organizations with a VAT number, always receive a bill.
    Read a word of explanation about your bill.
  • Residential customers receive, depending on their type of subscription, either a payment statement or a bill:

In some cases you may receive both a bill and a payment statement.

Manage and view online

Whichever document you receive, you can:

Did you find this helpful?

Thank you



Didn’t find an answer? Join our community where customers and experts help each other (in French).