Explanation of your mobile bill

1. Customer account: This is your customer number. Use this number, as well as your mobile number, when you contact customer service.
2. Bill date: You receive a bill on more or less the same day every month. This bill contains the amount corresponding to your subscriptions for the past 30 days and any additional usage costs of the past 30 days.
3. Customer address: This is your residential address.
4. Billing address: This is the address at which you want to receive your bill.
   • You can change the billing address.
   • You can choose to receive your bill by e-mail, via Zoomit, or by post.

Via MyProximus (website and app), you can consult your bill online and also check your usage, manage your mobile phone options, etc. Click proximus.be/mybill.

Have you already registered for MyProximus? In that case, you can:

• consult your bills and payments online.
• choose to receive your bill by e-mail, via Zoomit, or by post.
• Forgotten your password? Set a new password.

Haven't registered for MyProximus yet? Register with your mobile number.

• Need help registering on MyProximus?
• Want to see all your products, payment statements and bills in MyProximus?
• Do you have questions about MyProximus?

Want to check your current usage, pending your next bill?
Download the MyProximus app and check if your usage is correct.

1. Billing period: You are always billed for a period of 1 month (30 days on average). The start and end dates of this period are shown here.
2. Other charges: These are charges which are billed only once, for a reactivation or reminder if you pay your bill too late.
3. Subscriptions: This is the total of all your subscription amounts (mobile, tablet) for the past billing period.
   • Want more details about your subscriptions and options? Consult the following pages of your bill or view more details of your bill in MyProximus.
4. Usage: If, during the past billing period, you exceeded your call, text, and data allowance, you will find the total amount here. This amount varies per month, since it is linked to your personal usage (per minute, per MB, etc.).
   • Want to know when you surfed the Internet and who you called? And how much this cost? In MyProximus, you can consult your telephone traffic and your bills in detail.
5. Mobile payments: If you used SMS parking or televoting, you will find the total amount here. The costs for using these services will be directly passed on to the third-party provider concerned.
   • You can look up and dispute the details of these premium numbers, pay-for texts and third-party services online.
   • You can stop and block pay-for texts and premium numbers.
6. Total amount due:
   • All the amounts are first shown excluding VAT. The VAT is shown separately.
     Exception: reactivation and reminder fees (exempt from VAT) and mobile payments (including VAT).
   • Is the total amount higher than you expected when you took the subscription? Check all the sections of your bill: you may have exceeded your bundle or the bill could contain one-time charges or mobile payments.
7. Due date:
   • Pay the amount on time (taking into account weekends and public holidays) and use the right bank account number.
   • Late paying your bill? Pay as soon as possible via MyProximus and set up direct debit for future payments.

Other charges and credits: These are charges which are billed only once, for a reactivation or reminder if you pay your bill too late. Reactivation and reminder fees are exempt from VAT.

1. Subscriptions: This is the subscription amount, per mobile number or SIM card, for the past billing period.
2. Summary of your products, product names, and options. On MyProximus you will find a more detailed explanation. Some products/services are free of charge (EUR 0.00) or deducted because they're included in your subscription or bundle.
3. Prices in euro, excluding VAT: The subscription amount for the billing period. If you switch from a Pay&Go card to a subscription, your remaining Pay&Go credit is automatically deducted on your first bill.

1. Usage: This groups all usage (calls, texts and data) for the past billing period.
2. International calls, texts and data (roaming). These are incoming calls and outgoing texts in a foreign country, and MB for surfing via a foreign mobile network. Check the rates before you call or surf while abroad. In most European countries, no roaming charges apply.
3. Have you exceeded the call, text, and data allowance in your bundle(s)? In that case, you will find an extra amount each time.
   • Want to know when you surfed the Internet and who you called? You can check your bills in detail.
   • You can purchase more data if you exceed your data allowance. Or adapt your subscription if you need another rate plan.
   • If you disagree with a specific amount, you can dispute it.

High usage?

• Next time, keep an eye on your usage before you receive your bill, with MyProximus (app and website). We also give you tips for surfing the Web cheaply.
• Want to receive a text or e-mail alert when you reach a certain usage limit? You can set this limit yourself.
• You can block certain calls and texts on your mobile phone.

Transfer to the following month: Transfers are no longer possible.

Mobile payments and third party costs
If you used SMS parking or televoting, you will find the amounts here. The costs for using these services will be directly passed on to the third-party provider concerned.

• You can look up the details of and contest such pay-for texts and premium numbers online.
• You can block pay-for texts and premium numbers.

If you have further questions about your bill, click here for the answers or contact us.