Did you pay your bill or payment statement too late or did you make an error in your bank transfer? Avoid incurring a reminder fee or potential service interruptions by notifying us as quickly as possible that you have paid the amount due.
Depending on your type of bill, follow one of the procedures detailed below:
Do you have a bill or payment statement without a red bank transfer form?
If for some reason you are unable to confirm this payment online, ensure you have your bill on hand and contact our Customer Service.
Do you have a bill with a red bank transfer form?
In that case it is not possible to confirm your payment online. Therefore, have your bill on hand and contact our Customer Service.