×
×

Explanation of your payment statement

As residential client, you receive each month a payment statement. Professional clients receive a bill.
In certain cases you receive, as residential or professional client, a bill with a red bank transfer form.
Here is an explanation of an example of a payment statement.


Overview of your payment statement

overview of payment statement
  1. Payment statement date: You receive a payment statement around the same time every month. You are billed for your usage of the previous month, whereas your subscriptions are billed for the ongoing month.
  2. One-time charges: These are charges that are only billed  once for a device, installation, activation, etc. More details can be found on the subsequent pages of your payment statement.
  3. Subscriptions: This is the total of all subscription fees (Internet, TV, telephone, etc.) for the current month. If you recently switched to another subscription, you may see more than one month with an amount for your old and new subscription. More details about your subscriptions can be found on the subsequent pages of your payment statement.
  4. Usage: This groups together your extra telephone, Internet and TV usage of the previous month. It varies every month as it is calculated on the basis of your personal usage (per minute, per MB, etc.). More details about your usage can be found on the subsequent pages of your payment statement.
  5. Services delivered by third parties: If you buy a parking ticket by text message, for example, or call a 0900 number, you will find the total amount here. The costs for using these services will be directly passed on to the third-party provider concerned.
  6. Amount: All amounts include VAT.
  7. Total amount to be paid: Is the amount higher than you expected when you took the subscription? View all the parts of your payment statement: besides your subscription, you also need to pay for your extra usage of the past month, any one-time charges and/or third-party services.

Want your payment statement online?

Your payment statement on MyProximus
  1. Log in to proximus.be/myproximus with your username. In MyProximus you can:
  2. Have you already signed up for MyProximus? If so, you'll find your username (login) here.
  3. Not yet registered for MyProximus? In that case, you will see your customer number, activation code and the date.You can register with this data.

Payment data

How to pay your payment statement
  1. Pay the amount on time and to the correct bank account number.
    If you see “The amount will be debited from your account on …” your payment statement will be paid automatically by direct debit.  This avoids being late paying your bill
    .

Address and numbers

which addresses and numbers
  1. Installation address and numbers: The address(es) where you are using your Internet, TV or fixed line, along with the corresponding telephone numbers and reference numbers. You can organize your move online.
  2. Mobile numbers: Do you have a mobile phone? This is your number(s).

One-time charges

one-time charges
  1. One-time charges: These are charges which are billed only once for a device (mobile phone, modem, decoder, etc.), for an installation, an activation, for administrative costs when moving, or for official reminders if you paid your payment statement or bill too late.

Subscription breakdown

Explanation of your subscription breakdown
  1. Subscription: This is the total of all subscription fees (Internet, TV, telephone, etc.) for the current month. If you have a pack, only the total amount is shown, and you see the items included in that amount.
  2. Overview of products, product names and options that you have. On Proximus.be you will find more information about product names.
  3. Period: You pay the subscription fee for the current month. If you recently started a new subscription, the exact period during which your subscription was active is indicated.
    If you recently switched to another subscription, you will see both your old and new subscription for the corresponding period.
  4. Price/month incl. VAT: Subscription price per product per month.
  5. Total in euro incl. VAT: The subscription fee for the period of your payment statement. For your first payment statement, a new subscription, or a recent change in subscription, the total number of days that your new subscription was active will be billed. That's why this can be more than one month and can explain why your bill is higher than normal.
  6. Equipment: The technical devices needed for your Internet or TV to work. Each initial device is included in your pack. If you request additional devices, these are billed under Options.
  7. Options: Here you will find extra options, if you have them, or products which are not included in your pack.
     

Detailed usage information

Explanation of your usage breakdown
  1. Usage: These are the costs that are not included in your subscription. These costs vary from month to month, as they are calculated on the basis of your personal usage (per minute, per MB, etc.). You can consult the details of your billed usage online. Tip: Keep track of usage for the ongoing month which has not yet been billed: online and via the app.
  2. Period: You pay for your previous month's usage (from the first to the last day of that month). If your subscription did not start at the beginning, but during the course, of that month, here you will see the exact usage period, which is shorter than one month (for this one time only).
  3. Quantity: Total number of calls, text messages, MB of Internet traffic, TV on demand, etc. of the previous month.
    You can consult the details of your billed usage online. Usage of the ongoing month which has not yet been billed can be consulted  online and via the app.
  4. Duration or Volume MB: Your personal usage of the previous month in number of minutes or in amount of data.
  5. Amount including VAT: The amount due for your usage of the previous month. Certain usage is free of charge (0,00 euro) or is deducted because it is included in your pack.
    If you disagree with a given amount, you can dispute it.
    Want to limit your usage in future?

Services provided by third parties

explanation of pay-for numbers, pay-for text messages and mobile payments
  1. Services provided by third parties
    If you have used SMS parking, televoting or a 0900 number, you will find the amount here. The costs for using these services will be directly passed on to the third-party provider concerned. You can:

If you still have questions about your payment statement, you will find the answers here.

Did you find this helpful?

Thank you


Contact

Our advisors are at your disposal. Choose your contact mode.