How can you get the amount concerned refunded?
- Still haven't paid the bill or payment statement concerned? Good news, because when you lodge a complaint you only have to pay the undisputed amount (unless it concerns pay-for numbers, pay-for text messages, services by third parties, or mobile payments).
- If your complaint is found to be justified, we will deduct the disputed amount as an amount in your favor.
- If your complaint is found to be unjustified, you will be informed that you still have to pay the disputed amount.
NB: If you normally pay by direct debit and the bill or payment statement in question has not yet been submitted to your bank for payment, please contact our Customer Service. If the payment order has already been submitted, contact your bank.
- Have you already paid your bill or payment statement? If your complaint is found to be justified, we will deduct the disputed amount as an amount in your favor from your next payment statement, or, for business customers, via a credit note.