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Mobile data usage in MyProximus Enterprise

As an administrator within your company, you can view the mobile data usage for all mobile numbers in your company in MyProximus Enterprise. We're also working on showing minutes and text messages.

Users within your company can consult their data usage themselves via the MyProximus app. Keep in mind, however, that this depends on a number of factors. Currently, your data usage is updated in a time span of up to 3 hours. We are doing everything we can to show this information even faster in the future.


Access to your mobile data usage

If you have not yet done so, register on MyProximus Enterprise as Digital Access Owner or Delegate User. Then follow these steps:

  1. Log in to MyProximus Enterprise.
    Log in to MyProximus
  2. Click on Expenses.
  3. Click on Real-time mobile data usage.
  4. You now arrive in the overview screen of your company. At the top you can see the period for which you are consulting the data usage that has not yet been invoiced and the date and time when your data usage was last updated.

    You will see 3 columns: Mobile Internet, Mobile Intranet and Mobile Data Roaming. Mobile Intranet is not yet available and will be added later this year.


Mobile Internet

Displayed here is the mobile Internet usage in Belgium and the EU of all your mobile numbers:

  1. Subscriptions with bundles: the number of mobile numbers that have used less than 80%, between 80% and 100% or more than 100% of the mobile Internet bundle in Belgium and the EU.
  2. Subscriptions with price p/MB: : the number of mobile numbers without bundles for mobile data within their rate plan that have used less than €40, between €40 and €50 or more than €50 in Belgium. Without a bundle you pay a fixed price per MB.
  3. One-off options: the number of mobile numbers that have used less than 5, between 6 and 9 or more than 10 one-off options in Belgium and the EU. 

Click on a group of mobile numbers to see more details underneath.


Mobile Intranet (available later this year)

Displayed here is the mobile intranet usage in Belgium and the EU of your mobile numbers:

  1. Subscriptions with bundles: the number of mobile numbers that have used less than 80%, between 80% and 100% or more than 100% of the mobile intranet bundle in Belgium and the EU.
  2. Subscriptions with price p/MB: the number of mobile numbers without a mobile intranet bundle in their subscription that have used less than €40, between €40 and €50 or more than €50 in Belgium. Without a bundle you pay a fixed price per MB.

Click on a group of mobile numbers to see more details underneath.


Mobile Data Roaming

Displayed here is the mobile data roaming of your mobile numbers:

  1. Subscriptions with bundles: the number of mobile numbers that have used less than 80%, between 80% and 100% or more than 100% of the mobile data roaming bundle.
  2. Total roaming, invoiced p/MB: 
    • the number of mobile numbers without mobile data roaming bundle that have used less than €40, between €40 and €50 or more outside Belgium. Without a roaming bundle, you pay a fixed price per used MB per zone.
    • the number of mobile numbers with a mobile data roaming bundle that have used less than €40, between €40 and €50 or more than €50 outside their bundle in the EU, rest of the world, top destinations and exception zones.

      At the top, you can choose which international zone you want to filter on: EU, rest of the World (ROW), top destinations (TOP), exception zones (EZ) or total usage.

  3. Subscriptions with Roaming daily options shows the number of mobile numbers that have used less than 5, between 6 and 9 or more than 10 Daily Travel options. 

Click on a group of mobile numbers to see more details underneath.

Check out the roaming rates and roaming options to call, text and surf cheaper abroad. If you have a tailored subscription or rate plan, please consult your Proximus contact.


Details of your usage

Once you've clicked on a group of mobile numbers, you'll see the details underneath.

Choose which numbers you want to consult: all of them, under 80%, between 80% and 100% or more than 100%.

In the first example of the image: the number 0479 14 28 29 has used up 10240 MB of the 10240 MB included in the mobile Internet bundle of its Smart Enterprise Intense subscription, i.e. 100% of its mobile Internet bundle. Additionally, 1024 MB has also been used outside the bundle for a total cost of €51.2.

The details shown will depend on the group of numbers you have clicked:

  • Mobile number: the mobile number in question. Click on the number to request additional options, barrings or another subscription.
  • Name: if you have assigned an employee's name to the mobile number, it will appear here.
  • Subscription: the rate plan of the mobile number.
  • MB consumed: the total data usage of this mobile number. If you consult the data usage of a bundle, you will also see the total of the bundle. E.g. if it says 250/500 MB, this means that 250 MB of the 500 MB available in the bundle have already been used.
  • % consumed: the total data usage of this mobile number versus the bundle included in the subscription, expressed in %.
  • Out of bundle in MB: the total usage outside bundle in MB.
  • Out of bundle in EUR: the total costs of the usage outside bundle for this mobile number, expressed in €. Please note that the prices are exclusive of VAT and discounts.
  • Data monitoring:
    • National usage: the data speed is reduced in case of bundles or cut off in case of usage billed per MB, when certain usage volumes are exceeded.
    • Roaming usage: the data usage is cut off when reaching € 50 data usage (outside bundle or usage billed per MB).
    • This is not applicable when the monitoring status is 'Off'.
  • Instances: the number of bundles activated for this mobile number. This column is only available for 'One-off options' and 'Subscriptions with Roaming daily options'.

You can download the data usage information of your employees in a CSV file. To do so, use the buttons Selected customer extract to Excel .csv of All customers extract to Excel .csv:

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