If you encounter certain terms you are unfamiliar with when consulting your manual, this glossary might be useful.
Forum 500 series:
Forum 5000 series:
Download here the manual or software for your Forum communication system (PBX).
Are you looking for a Forum phone manual? Download your Forum phone manual. If you are experiencing problems, read how to solve problems with your telephone exchange.
Please note: For older telephone exchanges than the Forum 500, 700, 5000 & 7000 family, we have stopped technical maintenance, support and billing. You can keep your old telephone exchange, but we will not carry out any repairs. In case of problems, contact us to switch to a more recent model.
Download the manual, read the basic instructions to configure your Forum communication system or consult the list of programming codes for telephone sets.
Changing the configuration may affect the operation of your telephone exchange. Contact us for a training or to remotely adapt your configuration.
If you encounter certain terms you are unfamiliar with when consulting your manual, this glossary might be useful.
Forum 500 series:
Forum 5000 series:
To change the configuration, follow the steps below:
If you have changed the IP address or the subnet mask, want to change it or if you want to restart the system, enter the codes below on a system phone:
For more information, consult the Help function on the upper right or the complete manual. Contact us to have the configuration changed remotely.
Download the default programming codes . Enter the code on your phone to activate or deactivate a function.
Are you using an analogue Maestro, Twist or a phone from a different brand? Download the manual for default devices .
For the communication systems Forum 500 and 5000 options exist that are tailored to your business: Forum Voicemail, Forum Conference, Forum Auto Attendant, Forum ACD, Forum Count & Forum Hotel.
Options are only available with a license. Do you want to add an option to your communication system? Contact us for the changes.
Download de Forum Voicemail manual or read the basic instructions.
The administrator sets a Forum Voicemail phone number and informs the users. To configure Forum Voicemail, follow the steps below:
To consult your voicemail, follow the steps below:
Download the Forum Conference manual or read the basic instructions.
The administrator needs to give users the permission to use the Forum Conference tab in the Forum CTI application and for them to be able to send invitations themselves. This can be done as follows:
Repeat this process for all of the users or user groups.
You can configure up to 10 conference systems, with 5-10 participants, depending on your licence. Each system has it's own dial-in number, announcements and settings.
Your conference system is now created. Please note: a conference system cannot be changed or removed as long as there are still fixed rooms assigned to it or a conference is still in progress.
The administrator can configure fixed conference rooms or users can create temporary conference rooms themselves.
Fixed conference rooms are protected by an access PIN that never changes. This PIN should be communicated to the employees using the fixed conference rooms. Appointments for fixed conference rooms should be coordinated to avoid it being occupied twice.
The administrator appoints a conference manager to the fixed conference room, which is responsible for opening and closing the room. This can be a single user or a user group.
To create a fixed conference room, follow the steps below:
Your fixed conference room is now created.
When a user creates a conference invitation in the Forum CTI application, a temporary conference room is created. The communication system generates a PIN for each individual user which is no longer valid when the conference date has expired.
The user who created the invitation is the conference manager. A temporary conference room is automatically opened and closed. The participants of the temporary conference room receive a calendar invitation (in Outlook and ICS format) with the required information (dial-in number, date and time and their individual access PIN) and an e-mail reminder when a conference has started, finished or cancelled.
To create a temporary conference room:
To remove participants, press the Remove participant button. To modify a conference, just double-click the conference and follow the steps above. To cancel a conference, press the Cancel conference button.
Create menus or voicemail systems. Download de Forum Auto Attendant manual or read the basic instructions.
With KDA Manager you can create audio files or convert existing files to the correct format. If you have not yet installed the KDA Manager application, install it from the \Forum folder on the Forum 500 or 5000 product CD or record files using a system phone through the Configurator without installing KDA Manager.
Forum ACD (Automatic Call Distribution) is an application for automatically distributing calls. ACD systems are used when a high volume of calls is expected and needs to be automatically distributed to the agents of your contact centres with call queues and individual announcements. It also enables your supervisors to monitor agents working for your contact centres.
Download the Forum ACD manualConsult the connection details (date, time, duration, cost, etc.) of your calls easily. Download the Forum Count manual or read the basic instructions.
To save the connection details, follow the steps below:
More details can be found in the Help function in the upper right or the glossary .
You can create up to 20 profiles. Forum count saves a maximum of 6000 records (for Forum 523, 524, 525, 526, 550 and 560) or 10000 records (for Forum 5004, 5008 and 5012). Regularly create a backup in the System menu by clicking Data backup.
To use an external cost program, a computer must be connected to the Forum 525, 526, 550 or 560 via the COM terminal. For more information, please refer to the Help function on the upper right or in the manual for your Forum communication system. Alternatively, you can also forward costs to an external program via CSTA: install the converter on the product CD of your communication system.
By default, no profiles are created, follow the steps below:
The information is saved in .csv file (Windows, Unix or Mac) or if preferred, in a .zip file.
Delete the connection details you no longer need. At 6000 records (for Forum 523,524,525, 526,550 and 560) or 10000 records (for Forum 5004, 5008 and 5012) your connection details will be automatically deleted by the system. At 80% capacity you will receive a warning.
Manage your hotel with your Forum communication system. Download the Forum Hotel manual or read the basic instructions.
To configure Forum Hotel, you have to create user profiles and configure privileges:
You have configured Forum Hotel.
You can block certain phone numbers for hotel guests by adding them to a black list as follows:
To avoid expensive and insignificant calls, it is recommended to divert all calls hotel guests to the reception as follows:
Calls made by hotel guests can be settled by cost zones per minute (ex. domestic or foreign calls) and automatically added to the invoice as follows:
For day-to-day management by hotel staff, the administrator can install a custom Internet browser from the Forum product CD. The program can be called through the symbol in the info section of the taskbar.
To perform actions:
With the reception phone you can perform certain actions as follows:
Download software that lets you control your Forum communication system from your computer.
Integrate the functions of your telephone exchange in external applications (ex. Outlook, Cisco, Avaya, CRM systems, etc.).
Download Forum Softphone and the Forum Softphone manual to call or be called on your computer without using external applications or fixed devices. You can also use Forum Softphone combined with a Forum Phone 525 or 535.
Download the OMC Easy (Plus) management program or consult the list of programming codes for telephone sets.
Changing the configuration may affect the operation of your telephone exchange. Contact us for a training or to remotely adapt your configuration.
Manage your phone numbers and user groups with OMC Easy (Plus), the management program for Forum 700 & 7000.
OMC Easy Plus offers more functionalities than OMC Easy. If you aren't sure which program to install, we recommend downloading OMC Easy. Consult the help section in the program for more information.
Consult the default programming codes. Enter the code on your phone to activate or deactivate a function.
Function | Activate | Deactivate |
---|---|---|
Answer general bell |
#73 |
- |
Answer paging |
#76 |
- |
Appointment time (programmed) |
#82 |
- |
Automatic call-back |
#63 |
## |
Business account code |
#78 |
- |
Calibrated break (R) |
#62 |
- |
Cancel enquiry call |
#2 |
- |
Consultation of call on hold |
#60 |
- |
Customization menu access |
#70 |
- |
Divert group calls |
#795 |
#790 |
Divert if busy |
#792 |
#790 |
Divert to paging |
#794 |
#790 |
Do not disturb |
#793 |
#790 |
DTMF End to End |
#61 |
- |
Follow me diversion |
#798 |
#799 |
Group call pick-up |
#72 |
- |
Hunting group in/out |
#797 |
#796 |
Immediate diversion |
#791 |
#790 |
Intrude on a call |
#5 |
- |
Locking and unlocking |
#75 |
- |
Mailing |
#67 |
- |
Making an outside call |
|| |
- |
Operator call |
0 |
- |
Paging |
#84 |
- |
Park/retrieve call |
#74 |
- |
Redial last number (bis) |
#77 |
- |
Selective diversion |
#800 |
#790 |
Switching calls (broker call) |
#3 |
- |
Terminal call pick-up |
#71 |
- |
3-way conference |
#64 |
- |
Are you using an analogue Maestro, Twist or a phone from a different brand? Download the manual for default devices .
For the communication system Forum 700 & 7000 options exist that are tailored to your business.
Options are only available with a license. Do you want to add an option to your communication system? Contact us for the changes.
On most phones, you can gain access to your messaging portal by pressing the button.
The messaging portal allows you to access and manage your call log, instant messages and voice messages. When there is a new event, the message button blinks blue.
By default, you will be asked to enter your password every time you press the message button.
To enable or disable password protection, follow the steps below:
To go to the settings menu of your phone (all options), enter #70 and press the call key.
Download software that lets you control your Forum communication system and contact centre from your computer (CTI) and shows connection details (date, time, duration, charges, etc.).
Use your phone features from your computer and sync your contacts with email applications or databases like Microsoft Outlook, Lotus Notes, GoldMine, Act, and Microsoft Access. This software requires a license.
Consult a detailed overview (duration, date, time, etc.) of internal and external calls easily.
ACD automatically distributes calls to your contact center based on priorities. This software requires a license.
Personalize phone keys and print labels for your phone.
Use the features of your phone on your computer. This software requires a license.