View reports about your Explore network

In MyProximus Enterprise, you can easily consult reports on the availability, usage and performance of your Explore network.

Below we show you an overview of the main features. Do you want more information? Download the manualOpens a new window .

Logging in to MyProximus Enterprise

  1. Log in to MyProximus Enterprise. Don't have an account yet? Subscribe to MyProximusOpens a new window .
    Log in to MyProximus
  2. Click on Products.
  3. Under Fixed connectivity applications, click on Integrated reporting portal.
    You don't see this? The Digital Access Owner in your company can manage your accessOpens a new window to the reporting portal.
  4. You are now in the Integrated reporting portal and on the left you will see a number of reports.

Don't you see all your contracts or sites? Make sure you are logged in with the right account. If you still do not have access to the desired reports, create a ticket in MyProximusOpens a new window or contact usOpens a new window .

Explore SLA reporting

The Explore SLA reporting provides an overview of the availability of your Explore network.

If you have a Service Level Agreement (SLA) or Service Level Manager (SLM), you can select a contract and period here to download a free report showing the availability.

Explore performance reporting

The Explore performance reporting provides more details about the usage and performance of your Explore network.

Subscriptions

On the Home screen you will now see options depending on the reporting you have subscribed to:

  • Top 5 Access Load In & Top 5 Access Load Out: provides an overview of incoming & outgoing bandwidth usage.
  • Total Volume Evolution: shows the total evolution of volume usage on your network.
  • Site Summary & Access Summary: provides an overview of your sites and associated accesses.
  • Explore Reporting Quality: shows the quality (data collection via SNMP) of the Explore reporting.

In addition to Basic reporting, you also get access to:

  • Top 5 Access Events: shows the top 5 sites that consumed the most bandwidth.
  • Top 5 CPE events: shows the top 5 sites where the most modem activity was observed.
  • Top 5 IPSLA events: shows the top 5 sites where the most delays and packet loss (delay, packet loss & jitter) were observed.

In addition to Advanced reporting, you also get access to:

  • Top 5 Application volume: shows the top 5 applications that consumed the most bandwidth.

In addition to Netflow reporting, you also get access to:

  • End-to-end network delay: shows the E2E delay for the measured applications.

Usage

The Explore performance reporting can be used for several purposes:

To detect trends or problems, we recommend that you look at the graphs:

  1. On the Home screen, click on the magnifying glass symbol next to a site.
    Example: in the Top 5 Access Events, we see that our site in Auderghem uses a lot of bandwidth.
  2. You will see a list of reports of 2 types:
    • Analysis: shows a report with graphs you can click through.
    • Summary: shows a report with figures that you can export.
  3. Click on the report you want to view.
    Example: we chose Application analysis - Access to Explore because we want to view the graphs and in this case it is an access event.
  4. You see the 24/7 report for the whole month. The granularity is set to auto, which means that the system picks averages itself, in this case per hour. Note: a granularity of 5 minutes is only possible for reports from the previous month. Data is then converted to hourly averages.
    Example: on average no more than 50% of bandwidth is consumed per hour. We click on Auto and set the granularity to 5 minutes.
  5. You will now see more details for the period, business hours or granularity you have set.
    Example: we see that especially in the period before 26 October a lot of bandwidth was used. We click on the graph to zoom in.

    Example: we now see that on 21 October, almost during the entire day up to 100% of bandwidth was used by intranet.

    Example: we could now open the report Application analysis - All applications to see which applications were using the most bandwidth at this time. This report is also practical when you experience problems with a specific application.

Do you notice any one-time packet losses or one-time spikes in bandwidth usage? This does not necessarily indicate a problem. If you see spikes more often, then it is worth investigating further.

Finally, in Application Analysis - Application you can see an analysis of a selected application. You can see here the total response time for the application split in LAN, External Network and Application. This can help when troubleshooting to see where the problem lies. Moreover, on this dashboard, you can see the top 10 users of this application.

Follow these steps:

  1. Click on Dashboard.
  2. You now have two options:
    • You use the dashboard for the first time: click on open the library.
    • You have already used the dashboard: click on the + symbol at the top.
  3. On the left you will see a list of existing reports or you can create your own report on the right. Let's look at the existing reports in more detail:
    • Analysis: shows a report with graphs you can click through.
    • Summary: shows a report with figures that you can export.
  4. Click on the report you want to view. You will now see an example on the right.
  5. Click on Open.
    Example: we chose the report Application Summary - Access to Explore.
  6. Now choose your site(s), the period and granularity of the report. The granularity is set to auto, which means that the system picks averages itself, in the case of a monthly report per hour. Note: a granularity of 5 minutes is only possible for reports of the previous month. Data is then converted to hourly averages.
    Example: we want to check the bandwidth on our site in Rocourt. In this case, hourly averages are not really relevant, and we set the granularity to 5 minutes. In this case, we sorted the report by Bandwidth Max (%) - Out.
  7. We now click on the icon with the down arrow and Download as CSV to export the file to Excel.

To view certain sites or applications in more detail, please refer to the troubleshooting section.

Follow these steps:

  1. Click on Report.
  2. You now have 2 options:
    • You want to consult an existing report: click on open the library.
    • You want to create a report yourself: click on create a report.
    Example: we chose Open the library.
  3. You will now see a list of reports. Sometimes you see the same reports several times but with a different designation. This designation represents the granularity of the report:
    • Auto: in this case the system calculates itself averages based on the selected period. In the case of a monthly report, these are usually hourly averages.
    • 5 min: in this case, averages per 5 minutes are used. A granularity of 5 minutes only gives results for reports of the previous month. Data is then converted to hourly averages.
    • Daily: in this case, averages per day are used.
  4. Click on the report you want to view. You will now see an example on the right.
  5. Click on Open.
  6. Now choose your site(s), the time period and any other specifications for the report and click on Update.
  7. You now see 3 buttons at the top:
    • PDF: download the pdf file immediately.
    • Email: enter 1 or more email addresses to which you want to forward the report.
    • Export: download the JSON file immediately.

These reports can also be scheduled to be sent to you at a fixed time (e.g. monthly for the previous month). You can't schedule a report yourself yet and this needs to be requested.

To view certain sites or applications in more detail, please refer to the troubleshooting section.

Have you asked for an upgrade recently?

It may take a few days for reports of the past few months to be updated in our systems. Because of this, it is possible that you see that you have used e.g. 400% of your bandwidth. Once we have completed administrative changes, the data in our systems will be updated.