View reports about your Explore network

In MyProximus Enterprise, you can easily consult reports on the availability, usage and performance of your Explore network.

Below we show you an overview of the main features. Do you want more information? Download the manualOpens a new window .

Why and how to use Explore Performance Reporting This video shows you the way to the Integrated Reporting Portal and what you can use Explore Performance Reporting for. To detect problems or trends on the one hand, or to export a report on the other.

Logging in to MyProximus Enterprise

  1. Log in to MyProximus Enterprise. Don't have an account yet? Subscribe to MyProximusOpens a new window .
    Log in to MyProximus
  2. Click on Products.
  3. Under Fixed connectivity applications, click on Integrated reporting portal.
    You don't see this? The Digital Access Owner in your company can manage your accessOpens a new window to the reporting portal.
  4. You are now in the Integrated reporting portal and on the left you will see a number of reports.

Don't you see all your contracts or sites? Make sure you are logged in with the right account. If you still do not have access to the desired reports, create a ticket in MyProximusOpens a new window or contact usOpens a new window .

Explore performance reporting

Explore performance reporting provides more details about the usage and performance of your Explore network. Depending on the type of reporting to which you have subscribed, there are 4 reporting levels which provide access to the information presented in the table below:

The Home page

The home page provides a comprehensive overview of the network for non-experts and IT managers. It displays key network metrics for a quick glance at focal points related to the status of connectivity services to monitor and the performance of applications. Depending on the user's profile, one or more home pages are available in the Library.

The Dashboards

The Dashboards module allows you to visualize and investigate the network from various perspectives: network load, monitoring the status of applications, and many other possibilities. The dashboard provides a view of the entire network or for a specific site, depending on what has been selected.

Report

Proximus offers a list of standard reports. This list is not exhaustive and may evolve over time. The principle is that each report is a file in .csv or .pdf format that can be saved locally or sent by email.

The report contains graphs and explanations of these graphs. These reports include the same information as presented on the homepage or in the dashboards. This module allows you to compile this information into a more formal report to be communicated to individuals who may not have direct access to the reporting system.

During each consultation, the home window of this module prompts you to choose reports from a list of predefined reports. Access to the list of reports is done by clicking on the Open The Library link.

Usage

Explore performance reporting can be used for several purposes:

You don't have any particular problems but you want to anticipate them by observing the health of your network and its evolution over time. You identify the trends in this development. For example, using the home page you identify sites that could saturate their available bandwidth in the near future and you decide if an upgrade will be necessary. Tabular inventories also summarize the WAN resources available to you.

Are users of a particular site reporting performance issues with their applications? Investigate in depth the different levels of data transmission made available for this site, starting from connectivity (bandwidth usage) to the application level (application response time).


A graph or table is worth a thousand words. Preformatted reports are made available to you to bring together all the available information in a single PDF document. In investigation mode (Dashboard module), each particular element can be exported separately to be part of a communication that you wish to transmit to a colleague or a supplier.


Do you need to detect trends or identify problems? We advise you to consult our detailed instructions for useOpens a new window .