More questions about MyProximus

What is MyProximus

Use the MyProximus portals to easily manage the various aspects of your company's account. Get a quick overview of all the fixed and mobile products and solutions your company is currently using.

Advantages for your company

Consult the bills and usage for your fixed and mobile solutions
Manage your subscriptions, rate plans and options
Manage your fleet's activity
Access other applications, such as e-troubleshooting, an integrated reporting portal, etc.

2 self-service portals in MyProximus

MyProximus is made up of 2 self-service portals:

MyProximus Office for fixed products and solutions
MyProximus Mobile for mobile products and solutions with access to:
- My Business: Manage your entire company fleet
- My Personal Mobile: Manage your personal mobile as part of your company fleet

Link your MyProximus Office and MyProximus Mobile accounts

Link your MyProximus Office account to your MyProximus Mobile account and access all your applications via a single login.

You have a MyProximus Office account and you want to activate a MyProximus Mobile account

Follow these steps to use your MyProximus Office credentials to access your mobile data in MyProximus Mobile:

1. Have your Proximus mobile phone handy (you will receive information by SMS).

2. Go to the MyProximus login page and enter your MyProximus Office credentials.

3. Scroll down and click on Complete your account here when asked if you want to group all your products into your account. Follow the steps on the screen.

Your MyProximus Office and MyProximus Mobile accounts are now linked. You now have access to all your MyProximus applications via a single user name and password. It is easy to switch from one account to the other in the MyProximus portal. Simply select the account of your choice from the drop-down menu in the upper right corner.

You have a MyProximus Mobile account and you want to activate a MyProximus Office account

Follow these steps to use your MyProximus Mobile credentials to access MyProximus Office:

1. Have a recent bill (max. 4 months) handy to find your customer number.

2. Go to the MyProximus login page and enter your MyProximus Mobile credentials.

3. Scroll down and click on Complete your account here when asked if you want to group all your products into your account. Follow the steps on the screen.

Your MyProximus Mobile and MyProximus Office accounts are now linked. You now have access to all your MyProximus applications via a single user name and password. It is easy to switch from one account to the other in the MyProximus portal. Simply select the account of your choice from the drop-down menu in the upper right corner.

You have a MyProximus Office account and a MyProximus Mobile account, but with different login credentials

Follow these steps to use your MyProximus Mobile credentials to access MyProximus Office:

1. Go to the MyProximus login page and enter your MyProximus Office credentials.

2. Scroll down and click on Complete your account here when asked if you want to group all your products into your account. Follow the steps on the screen.

Your MyProximus Office and MyProximus Mobile accounts are now linked. You now have access to all your MyProximus applications via a single user name and password. Your old MyProximus Mobile credentials are no longer valid.

It is easy to switch from one account to the other in the MyProximus portal. Simply select the account of your choice from the drop-down menu in the upper right corner.

You have already linked your MyProximus Office and MyProximus Mobile accounts

It is easy to switch from one account to the other in the MyProximus portal. Simply select the account of your choice from the drop-down menu in the upper right corner.

Attention: it is not possible to link your MyProximus Mobile account to your private MyProximus account. Only your MyProximus Office and MyProximus Mobile accounts can be linked.

Where to find your MyProximus Office identification details

As a professional customer, use your identification details to create a MyProximus account. Discover how to find your customer number, activation code and billing date (you receive a new activation code that remains valid for 4 months with each bill).

You work for a company

There are three different ways to find your MyProximus identification details:

By phone:
- Call 0800 55 200 (free) from any telephone and receive your activation code by post within 3 working days.
- Call your account manager if your company has an account manager.
On a paper bill that is less than 4 months old
In the welcome letter you received when you became a Proximus customer. This letter must be less than 4 months old.

You work for Carrier & Wholesale

You work for a partner

Send an e-mail to partnermanagement@proximus.be and our team will send you your identification details.

What to do if you have any difficulties logging in

We would be happy to help you if you have any difficulties logging into MyProximus.

For MyProximus Office connection problems: call the MyProximus team at 0800 33 200 (free)
For MyProximus Mobile connection problems: contact your Mobile Customer Support Officer or the MyProximus team (corporate.myproximus@proximus.com)
For MyProximus ICT: call the MyProximus team at 0800 33 200 (free)

Forgot your password or login

Request your login or password.

Configure your smartphone and add options

As a Proximus customer for mobile services with access to MyBusiness, you are able to add, remove and modify mobile services through your MyProximus platform. The following functionalities are available for all the mobile numbers within your fleet:

Assign a new SIM card to an existing number in case of loss, theft or defect
Display the SIM card number, the SIM card type and the PUK code of a mobile number
Add, change or remove mobile options
- Mobile data options
- International/roamingoptions
- Barrings
Change your tariff plans

Swap SIM

In case a SIM card within your fleet is lost, stolen or defect, you can assign a new SIM card number to that mobile at any time. You will receive an email to confirm the reception of your request. However, it might take until two hours for our systems to activate the swap and the new SIM card number. To check when your new SIM card is activated, you can request a display SIM card info transaction.

Display SIM card info

Consult the SIM card number, the SIM card type and the PUK code of a mobile number and receive a copy of the information by email.

Change option

Change your roaming options, mobile data options, barrings, and free services for one or several mobile numbers within the same tariff plan simultaneously. The prices shown are the catalogue prices. Specific contractual conditions or reductions are not shown. A change option transaction can only be performed on active mobile numbers and on mobile numbers that do not have a tailor-made tariff plan.

You will receive an email to confirm the reception of your request. However, it might take until two hours for our systems to activate the modifications. To check when your options have been activated/deactivated, you can verify the status of your transactions via the Transaction Status section.

Change tariff plan

Change the tariff plan of one or several mobile numbers within the same tariff plan simultaneously. The prices shown are the catalogue prices. Specific contractual conditions or reductions are not shown. A change tariff plan transaction can only be performed on active mobile numbers and on mobile numbers that do not have a tailor-made tariff plan.

You will receive an email to confirm the reception of your request. However, it might take until the next day for our systems to activate the modifications. To check when your new tariff plans are activated, you can verify the status of your transactions via the Transaction Status section.

For contractual reasons, only the Smart, Easy, Bizz Smart and Bizz Mobile tariff plans can be selected as new tariff plan.

Using Mobile Overview

The Mobile Overview section shows you your entire fleet (active and non-active mobile numbers if they are linked to a SIM card).

You can personalize your overview by:

Customizing the grid (adding or removing columns)
Filtering the grid based on certain criteria’s
Exporting the data to Excel

The grid is updated on a daily basis. If you perform modifications to your fleet, those will only be visible in the grid as of the next day.

Modify your mobile configurations and options

In the Transaction Status section, you can verify the status of your transactions:

Executed: the modification has been processed and activated
Failed: the modification has not been processed correctly. It will thus not be activated. In this case, please contact your Customer Support Officer or Proximus’ Helpdesk
Requested: the modification is being processed. It is not yet active

The transaction history will be available for 3 months.