How to change invoice details and invoice preferences in MyProximus Enterprise

Below you can read how to manage the invoice settings for large companies in MyProximus Enterprise. You can change the billing address, direct debit, delivery method, invoice language and notifications. You can also add a customer reference or PO number (purchase order number) to the company invoice.

This FAQ is intended for main administrators and employees, such as accounting staff, who have access to company invoices. The information does not apply to personal invoices or invoices of small or medium-sized enterprises.

To be able to manage the invoice settings in MyProximus Enterprise, you need the following:

Choose the question below that best matches what you want to do:

What do you need?

Do it in one of the following ways:

Get guided directly in MyProximus Enterprise:
Follow the steps in MyProximus Enterprise Opens a new window

Follow the instructions below:

  1. Sign in to MyProximus Enterprise via the button below:
    Change the billing address Opens a new window

  2. In certain cases, you will receive a code via SMS. Enter this code.
    Didn't receive it? Check how to get a code via SMSOpens a new window .

  3. You now see the overview of the company invoice settings.
  4. At the top, find the correct account number and click on it.
  5. Click Modify invoice details.
  6. Scroll to Invoice and details which are visible on invoice.
  7. Enter the address or correct the existing address. If you wish, you can also add a PO box, an additional name or a reference.
  8. Click Save.

We process your change as quickly as possible. If the invoice is already being processed, it will still be sent once more to the old address.

What do you need?

Follow the instructions below:

  1. Sign in to MyProximus Enterprise via the button below:
    Change the invoice details Opens a new window

  2. In certain cases, you will receive a code via SMS. Enter this code.
    Didn't receive it? Check how to get a code via SMSOpens a new window .

  3. You now see the overview of the company invoice settings.
  4. At the top, find the correct account number and click on it.
  5. Click Modify invoice details.
  6. Scroll to Invoice and details which are visible on invoice.
  7. Under invoice details, you will see several input fields. Enter what you want to add or adjust what you want to change.
  8. Click Save.

We process your change as quickly as possible. If the invoice is already being processed, it will still be sent once more without the specified purchase order number.

What do you need?

Follow the instructions below:

  1. Sign in to MyProximus Enterprise via the button below:
    Change the language of the company invoice Opens a new window

  2. In certain cases, you will receive a code via SMS. Enter this code.
    Didn't receive it? Check how to get a code via SMSOpens a new window .

  3. You now see the overview of the company invoice settings.
  4. At the top, find the correct account number and click on it.
  5. Click Modify invoice details.
  6. Scroll to Details settings which are not visible on invoice.
  7. Select the desired language.
  8. Click Save.

We process your change as quickly as possible. If the invoice is already being processed, it will be sent once more in the originally selected language.

What do you need?

Do it in one of the following ways:

Get guided directly in MyProximus Enterprise:
Follow the steps in MyProximus Enterprise Opens a new window

Follow the instructions below:

  1. Sign in to MyProximus Enterprise via the button below:
    Change the detail level of the company invoice Opens a new window

  2. In certain cases, you will receive a code via SMS. Enter this code.
    Didn't receive it? Check how to get a code via SMSOpens a new window .

  3. You now see the overview of the company invoice settings.
  4. At the top, find the correct account number and click on it.
  5. Click Modify invoice details.
  6. Scroll to Details settings which are not visible on invoice.
  7. Select the desired level of detail of the invoice. In MyProximus Enterprise, you get more information about each level of detail when making your choice. Depending on the account number, you can choose from:
    • Minimum: you see the total costs, VAT, payment method and contact details.
    • Full summary: you see a brief overview of all costs.
    • National summary: you see the costs per mobile number. National usage is summarized. International usage is shown per call. You also see mobile payments via third parties such as parking costs via 4411.
    • Standard details: you see all costs per mobile number and per type of cost. You also see all usage details per call.
  8. Click Save.

We process your change as quickly as possible. If the invoice is already being processed, it will be sent once more with the originally selected level of detail of the invoice.

What do you need?

Follow the instructions below:

  1. Sign in to MyProximus Enterprise via the button below:
    Activate or change direct debit for the company invoice Opens a new window

  2. In certain cases, you will receive a code via SMS. Enter this code.
    Didn't receive it? Check how to get a code via SMSOpens a new window .

  3. You now see the overview of the company invoice settings.
  4. At the top, find the correct account number and click on it.
  5. Scroll to Payment. You see the current payment method for the selected account number.
  6. Choose what you want to do, depending on your current payment method:
    • Set up direct debit: click Activate Direct Debit and enter the IBAN number.
    • Change direct debit: click Modify Direct Debit and enter the new IBAN number.
    • Cancel direct debit click Deactivate Direct Debit. The payment method then becomes bank transfer again.
  7. Activating or changing a direct debit can take up to two working days. This depends on your bank. Do you not see a button to activate, change or cancel a direct debit? Then direct debit is not possible for this account number. Contact your Proximus contact personOpens a new window for more help.
  8. Click Save.

We process your change as quickly as possible. If the invoice is already being processed, it will still be sent once more via the originally selected payment method.

What do you need?

Follow the instructions below:

  1. Sign in to MyProximus Enterprise via the button below:
    Change the delivery method of the company invoice Opens a new window

  2. In certain cases, you will receive a code via SMS. Enter this code.
    Didn't receive it? Check how to get a code via SMSOpens a new window .

  3. You now see the overview of the company invoice settings.
  4. At the top, find the correct account number and click on it.
  5. Click Modify invoice delivery method.
  6. Choose how you want to receive the company invoice. We recommend a digital option: Peppol, E-mail, Zoomit or Basware. This way, you receive your invoice faster and help save paper. Choose Paper only if you want to receive the company invoice by post. Please note that a paper invoice contains fewer details than a digital one.
  7. Click Save.

We process your change as quickly as possible. If the invoice is already being processed, it will still be sent once more using the originally selected delivery method.

What do you need?

Do it in one of the following ways:

Get guided directly in MyProximus Enterprise:
Follow the steps in MyProximus Enterprise Opens a new window

Follow the instructions below:

  1. Sign in to MyProximus Enterprise via the button below:
    Change the delivery method to Peppol for the company invoice Opens a new window

  2. In certain cases, you will receive a code via SMS. Enter this code.
    Didn't receive it? Check how to get a code via SMSOpens a new window .

  3. You now see the overview of the company invoice settings.
  4. At the top, find the correct account number and click on it.
  5. Click Modify invoice delivery method.
  6. Choose Peppol.
  7. Enter the required Peppol details, such as the e-invoice address type and e-invoice address.
  8. Check the details carefully and confirm that they are correct. If the e-invoice address is incorrect, the invoice may be sent to the wrong recipient.
  9. Click Save.

We process your change as quickly as possible. If the invoice is already being processed, it will still be sent once more using the originally selected delivery method.

What do you need?

Follow the instructions below:

  1. Sign in to MyProximus Enterprise via the button below:
    Set up an SMS notification for a new company invoice Opens a new window

  2. In certain cases, you will receive a code via SMS. Enter this code.
    Didn't receive it? Check how to get a code via SMSOpens a new window .

  3. You now see the overview of the company invoice settings.
  4. At the top, find the correct account number and click on it.
  5. Click Modify invoice delivery method.
  6. Scroll to SMS notification.
  7. Enter the mobile number on which you want to receive an SMS notification when a new invoice is available.
  8. Click Save.

We process your change as quickly as possible. If the invoice is already being processed, it will still be sent once more without an SMS notification.

What do you need?

Follow the instructions below:

  1. Sign in to MyProximus Enterprise via the button below:
    Send a colleague a copy of the company invoice Opens a new window

  2. In certain cases, you will receive a code via SMS. Enter this code.
    Didn't receive it? Check how to get a code via SMSOpens a new window .

  3. You now see the overview of the company invoice settings.
  4. At the top, find the correct account number and click on it.
  5. Click Modify invoice delivery method.
  6. Scroll to Additional copies of the invoice.
  7. Enter the email address of the colleague who must receive an email notification when the invoice is generated. This colleague will automatically receive a copy of the invoice every month, in PDF and UBL format. You can add up to two email addresses.
  8. Click Save.

We process your change as quickly as possible. If the invoice is already being processed, it will still be sent once more without your colleague receiving a copy.