Explanation of your bill

As a business customer, do you have several landlines, Internet subscriptions or telecom solutions with Proximus?
We explain the documents and the different items.

When you receive an invoice, you may receive 3 types of documents:

  • the bill, detailing your subscriptions and the usage of your services. We send this every month.
  • a credit note. We only send this if you are entitled to an amount in your favor.
  • a payment statement for services provided by third parties. We will send this if, for example, you have called a premium-rate number or paid for a parking space by SMS.

You can find each of these documents separately in Billing Manager. If you receive invoices by post, you will from now on find a summary table at the front.

Choose for which of these documents you would like an explanation. We show you each time an example.

Bill

Your bill is made up of three main parts:

  1. The cover page is the official bill and sets out the amount payable and all payment details.
  2. The bill overview shows a breakdown per service (telephony, Internet, etc.) and, where applicable, per address.
  3. The bill detail shows your products in details, along with their related subscription and usage.

Here is an explanation of the items as they appear on your bill.


Bill data

address data of a bill
address data of a bill
  1. Your customer address is the official address of your company.
  2. Your billing address is where we send you the bill.
    Want an electronic bill (by e-mail, via Zoomit, Basware, ...)? Create a ticket or contact us.
    Want your bill sent to a different address? Or are your moving your operations? Contact us.
  3. Agreement: Do you receive several bills? In that case, "agreement" refers to a specific part of your products and services. Would you rather have one bill? With the revamped, clear layout this is worth considering!
  4. Reference: Want a personal reference (e.g. a PO number, project name, etc.) on your bill? Your contact person will create a customized reference for your next bill.

Bill amount

the amount of a bill
the amount of a bill
  1. Date of your bill
    You receive a bill every month, always on approximately the same day of the month.
  2. Total excl. VAT
    This is the amount due, excluding VAT, for all your Proximus services. This amount is also indicated at the top of the Bill overview and at the top of the Bill detail, after which it is grouped by service (telephony, Internet, etc.) or, respectively, itemized per product and number, with usage details.
    The VAT calculation is rounded to four decimal places, but on the bill, the base amount and the VAT are rounded separately to two decimal places and then added together. This sometimes results in an apparent computing error of 1 cent in the total amount including VAT.
  3. VAT
    This is the total VAT due, in most cases 21%. If another VAT rate applies, a code, e.g. (9), will explain this divergence. Where necessary, this code will be repeated in the right-hand column in the Bill detail.
  4. Total due
    This is the bill amount you must pay. This total amount includes VAT.

Your bill online?

the login data of a bill
the login data of a bill
  1. Log in to myproximus.be with your username. Here you can consult:
  2. Have you already signed up on MyProximus?
    If so, you'll find your login (username) here.
    • Are there several usernames for MyProximus in your company? We only mention the first.
    • Need an additional username? Register using your customer number, activation code and billing date.
    • Need an additional username for MyProximus Office, MyProximus Mobile or MyProximus ICT? Read here how you can sign up for MyProximus with a seperate account.
    • Forgotten your password? Set a new password.
  3. Not signed up on MyProximus yet?
    • Register using your customer number, activation code and billing date.
    • Want access to MyProximus Office, MyProximus Mobile or MyProximus ICT? Read here how you can sign up for MyProximus.
    • You can give access to several people in your organization.

Payment data

Payment data of a bill
Payment data of a bill
  1. Pay the bill amount on time or opt to pay by direct debit.
    If you see “This amount will be presented to your financial institution for payment…” you already have a direct debit in place and your bill will be paid automatically.

Your contact person

your contact person
your contact person
  1. Any administrative questions? Any technical questions? Any commercial questions about your business solutions?
    You always have the right telephone number and e-mail on hand.

Bill overview

Overview of a bill
Overview of a bill
  1. Bill overview
    All amounts are without VAT, but they include discounts.
    • At the top of the overview, you will find the one-time charges total, the subscriptions total (current month), and the usage total, (previous month) for the whole bill.
    • The total amount is indicated at the top right.
    • From top to bottom, this is divided into different items, sorted by type of service and by address.
  2. Page reference
    For each service, consult the corresponding page, which each time has a Bill detail, divided by product.
  3. General services
    These are services at customer level which are not linked to one of your installation addresses: rate plans, Explore solutions, leased lines, Cloud, Machine-to-Machine, Services provided to the employees, etc.
  4. Telephony, Internet and TV services per address.
    For each address (sorted by Belgian postal code and then by country), you will find your services (telephony, Internet, TV, equipment and telephone exchanges) here. For each number, the total is given of the one-time charges, of the subscription fee for the current month, and of the usage of the previous month. The right-hand column shows the total.

Bill detail

Details of a bill
Details of a bill
  1. Bill detail
    All amounts are without VAT. For information purposes, the total of the discounts incorporated is also indicated.
    • The total amount is indicated at the top right.
    • From top to bottom, this is divided into different items, sorted by type of service and by address.
  2. General services
    With regard to services at customer level which are not linked to one of your installation addresses (e.g. rate plans, Explore solutions, leased lines, Cloud, Machine-to-Machine, Services provided to the employees, etc.), you will find all details here: product name, subscription fee and usage details.
  3. Telephony, Internet and TV services per address.
    Here you will find your services (telephony, Internet, TV, equipment and telephone exchanges) for each address (sorted by Belgian postal code and then by country). For each number you will see the following:
    • Subscriptions: the subscription fee per product for the current month
    • Usage: the usage of the previous month.
  4. Period or date
    You pay the subscription fee for the current month and for the usage of the previous month. If you also started a new subscription in the past month, then the exact period during which your subscription was active in that month is indicated here.
  5. Quantity or volume:
    Quantity:
    how many products you have, and how often you have used your product or service in the past month.
    Volume: the amount of MB or GB of Internet data you have used.
  6. Duration or unit price
    Duration: for how long you have made calls or surfed the Net.
    Unit price: price for one subscription, product or service, without any discount
  7. Total in € excl. VAT
    Actual amount charged for that month without VAT: the number of days times the unit price. Sometimes this amount is 00 euro as it is included in your subscription. In some cases you are granted a discount.
  8. % VAT
    The VAT rate applied, i.e. 21% in most cases. If another VAT rate applies, the divergent percentage will be indicated here. The code, e.g. (9) refers to the explanation on the first page of your bill.

Want more details about your usage?

  • Log in to MyProximus and view such details as the point in time, duration, data volume, etc. of your usage per service and per product.
  • Use Billing Manager and create your own detailed reports of your bills.

Credit note

example of a credit note
example of a credit note


Has a correction been made of a previous bill? In that case you have an amount in your favor.
You will receive a credit note for this.  Your credit will be automatically deducted from your current bill or will be reimbursed separately. If you have a question about the credit note, create a ticket or contact us.


Services provided by third parties

Payment statement third-party services

third-party services: payment statement
third-party services: payment statement

  • If one of your employees has purchased, say, a parking ticket via SMS or an app, paid for a bus or tram ticket by SMS or called an 0900 number, you will see the total amount due for this.
  • The document you receive from us is not a bill but a payment statement, because Proximus is only the intermediary with regard to the services and the related fee. This means that you will have to pay this fee separately to Proximus, who transfers it to the provider.
  • You will find a detailed overview of these services on the next page.

In detail: services provided by third parties

Third-parties services: details
Services provided by third parties: details
  1. Services provided by third parties
    If you have purchased, say, an SMS ticket for use on a bus or tram, or called a 0900 number, the itemized amount per provider, always inclusive of VAT, will be indicated, for each type of service.
    • The costs for using these services will be directly passed on to the third-party provider concerned.
    • If you need a separate bill (with VAT details) for this, or if you need more information about these purchases/services, please contact the third-party providers.
    • If you want to dispute an amount, contact the third-party provider. Only the latter will have all the required information and only the latter will be able to decide about a credit note.
    • If you wish to restrict or block certain pay-for numbers, pay-for text messages or mobile payments for your employees, please create a ticket or contact us.

If you have any other questions about your bill, please get in touch with your contact person mentioned on the first page of your bill.


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