As a business customer, do you have several landlines, Internet subscriptions or telecom solutions with Proximus?
We explain the documents and the different items.
When you receive an invoice, you may receive 3 types of documents:
You can find each of these documents separately in Billing Manager. If you receive invoices by post, you will from now on find a summary table at the front.
Choose for which of these documents you would like an explanation. We show you each time an example.
Your bill is made up of three main parts:
Here is an explanation of the items as they appear on your bill.
Want more details about your usage?
Has a correction been made of a previous bill? In that case you have an amount in your favor.
You will receive a credit note for this. Your credit will be automatically deducted from your current bill or will be reimbursed separately. If you have a question about the credit note, create a ticket or contact us.
If you have any other questions about your bill, please get in touch with your contact person mentioned on the first page of your bill.