- WPA3-Personal-Transition is a Wi-Fi security mode that allows a network to operate with two levels of security at the same time: the old (WPA2) and the new (WPA3). This means that new devices, which can use the more secure WPA3 protocol, will do so. And older devices, which can only use WPA2, will still be able to connect. Basically, this helps networks to gradually switch to WPA3 without disconnecting older devices.
- Proximus no longer supports WEP and WPA.
- PMF (Protected Management Frames) is an additional security feature for Wi-Fi networks. It encrypts management frames, protecting against disconnection attacks and identity theft attempts. In short, PMF enhances the overall security of your Wi-Fi connection.
Follow our tips
Gradual rollout
The functionality explained below will be gradually rolled out to all Internet Box and Internet Box+ devices over the coming months.
You notice that some devices can no longer connect to Wi-Fi: computers, phones, printers, IP cameras, thermostats, solar panels, alarms, etc.
First, perform the usual checks
- Check that the Internet Box is switched on and that the
and 
LEDs are blue and stay lit. If this is not the case, check your line
. - Make sure there is sufficient Wi-Fi coverage at the place you set up the device that is no longer connecting.
- Check that you are trying to connect your device to your own Wi-Fi network and that you are using the correct password. You can find the name and password of your Wi-Fi network at www.proximus.be/myinternet. Particularly mind the upper and lower case letters and special characters.
- Reboot the device that no longer connects to Wi-Fi.
You performed all these checks and your device still won't connect? In this case, follow our tips below.
Why won't your device connect?
Your device was unable to connect to the Proximus Wi-Fi (Internet Box, Wi-Fi Booster) because it does not support the new Wi-Fi security standards (PMF, WPA3, WPA3-Personal-Transition). These new standards improve the security of your Wi-Fi network.
How to connect your device?
You'll need to activate the limited Wi-Fi network, then connect your devices that can't connect to the main Wi-Fi network.
Limited safety
This limited network is not designed for devices meeting the latest standards. Use this network only for devices unable to connect to the main network. The performance and security levels on this network are lower.
1. Activate the limited network
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- Log in to www.proximus.be/myinternet ;
- Go to Manage Wi-Fi.
- Activate the Limited Network by clicking
- Network name and password are prefilled. You can display the password by clicking on . ). You can modify them by clicking on . . The network name must contain the word Limited.
- Save by clicking on Save.
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- Go to the Proximus+ app.
- Tap MyProximus.
- Tap your Internet subscription
- Tap Advanced Internet Settings.
- Tap Internet Box Settings.
- Activate the Limited Network by tapping
- Network name and password are prefilled. You can display the password by pressing . You can change them by pressing . The network name must contain the word Limited.
- Save by tapping Save.
2. Connect your devices to the limited network
Are the Wi-Fi settings configured on the device itself (computers, tablets, smartphones, etc.) or using a smartphone (some printers, thermostats, cameras, etc.) ? Check your device manual if you don't know how to connect it to Wi-Fi.
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- Go to Settings > Wi-Fi. The procedure may vary depending on the device.
- Select the name of the Limited network. Enter the password. Your device is now connected to the Internet.
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First check the device manual to see how to reconfigure the Wi-Fi settings.
- On the smartphone, go to Settings > Wi-Fi. The procedure may vary depending on the device.
- Select the name of the limited network. Enter the password. Log in.
- Launch the application used to configure the device requiring a connection to the limited network.
- Follow the instructions until the device is connected (the procedure may vary depending on the device to be connected).
- Once the device is connected to the limited network, return to your smartphone's Wi-Fi settings.
- Select the limited network and click on Forget or Remove. The procedure may vary depending on the device.
- Reconnect your smartphone to the main Wi-Fi network.
Is your problem solved?
No, I need more help
Yes, thank you!