With our help, you’ll go through a few step-by-step checks — including cables and devices.

Take your time to follow each step carefully: this gives us the best chance of solving the issue.

If the issue is more complex, we’ll send a technician to fix it.

How much does a technician visit cost?

If the cause is related to our network or a Proximus device, the visit is free of charge.
If the problem is due to incorrect handling — for example, a cable not properly plugged in or a device damaged by pets — a fixed fee of €85 may apply..

That’s why it’s important to follow each step carefully.