Ask for support

Do you have an issue with your fixed product, need to make changes due to a move, or have other questions about its use? Request technical or administrative support by creating a ticket in MyProximus Enterprise.

What do you need to do this?

You must be registeredOpens a new window and logged inOpens a new window on MyProximus Enterprise and be able to manage the fixed products of your company. The Digital Access Owner can give you the permissonOpens a new window to do so.

Proceed as follows:

  1. Log in to MyProximus Enterprise using the button below
    Ask for support Opens a new window
  2. Click on Fixed products and internet connections. You don't have access? The Digital Access Owner in your company can manage your profileOpens a new window .
  3. Click on Voice & data lines.
  4. You will now see an overview of your fixed products.
  5. Click on the product for which you would like technical or administrative assistance.
  6. You end up in the tab Support.
  7. Choose the type of assistance you would like. Note, for support with an additional service or add-on for your fixed product, request assistance via your fixed product.
  8. Depending on the choice, follow the steps or fill in the form.
  9. Submit your request.

We will follow up on your request as soon as possible. You can track the progress via Follow-up.

Did you manage?


No, I need more help
Yes, thank you!