Do you have an issue with your fixed product, need to make changes due to a move, or have other questions about its use? Request technical or administrative support by creating a ticket in MyProximus Enterprise.

What do you need to do this?

You must be registeredOpens a new window and logged inOpens a new window on MyProximus Enterprise and be able to manage the fixed products of your company. The Digital Access Owner can give you the permissonOpens a new window to do so.

Proceed as follows:

1. Log in to MyProximus Enterprise using the button below
   Ask for support Opens a new window

2. In certain cases, you will receive a code via SMS. Enter this code.
   Didn't receive it? Check how to get a code via SMSOpens a new window .

3. Click on Products. You don't have access? The Digital Access Owner in your company can manage your profileOpens a new window .
4. Click on Fixed and Manage your fixed products.
5. You will now see an overview of your fixed products.
6. Select the product for which you would like technical or administrative assistance, or use the filter and search bar at the top to find it more easily.
   Managing multiple companies in MyProximus Enterprise? The system will automatically search across all of them.
7. Click on the Support tab.
8. Choose the type of assistance you would like. Note, for support with an additional service or Add-ons for your fixed product, request assistance via your fixed product.
9. Depending on the choice, follow the steps or fill in the form.
10. Submit your request.

We will follow up on your request as soon as possible. You can track the progress via Follow-up.