No. If you currently benefit from the old social rate on your existing subscription, you will retain it automatically, whether you are eligible for the new Social Internet offer or not. If you decide to subscribe to the new Social Internet offer, you will no longer be able to benefit from the old social rate.

Please note, the new Social Internet offer and the old social rate are not compatible and cumulative.

The eligibility criteria for the social tariff are not the same as those of the existing version before March 2024. Therefore, it is not guaranteed that you will be eligible. To check, please visit the website of the Federal Public ServiceOpens a new window .

If you are eligible, please contact usOpens a new window or visit the nearest Proximus shopOpens a new window so that our teams can assist you in this process to make it smooth.

If your situation changes, and you no longer meet the eligibility criteria, we will receive a notification from the FPS (Federal Public Service), and we will inform you of the FPS's decision.

You will then have a "grace period" of 3 months to change your subscription. At the end of this period, and without any action on your part, we will automatically switch you to the price plan that best suits your needs.

Yes, you can modify your Social Internet offer at any time by adding or removing TV or activating additional options.

Yes. If a member of your household meets the eligibility criteria, it entitles the entire household to the new Social Internet offer. You can subscribe to the offer in your name.

If you meet the eligibility criteria, it is possible for you to change to the Social Internet Offer. If you have a pack with Internet + Mobile + TV it can be that the new social offer is not the best fit for your needs. Changing to new social offer will have an impact on your internet connection, WiFi booster, My e-Press and the multimobile discount.

If you decide to subscribe to the new Social Internet offer, you will no longer be able to benefit from the old social rate.

If you are eligible and have any questions about your current pack, please contact usOpens a new window or visit the nearest Proximus shopOpens a new window so that our teams can assist you in choosing the best option for you.