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The Epic apps were selected on the basis of studies showing that these were the most popular apps among young people:
When you use these apps, no data will be billed. So your data is endless. But this doesn't mean the subscription is included: for example, if you want a Netflix subscription or Spotify Premium, you have to sort that out yourself!
Good question! In Belgium, you have free data at the maximum speed for all your included Epic apps, until you reach 40 GB. After that, your Internet speed for the apps will be lower in Belgium, namely 512 Kbps. But don't worry, this is still high enough to continue using your apps. To give you an idea: in theory, you can listen to Spotify in normal quality at 96 Kbps. Did you know that you can watch Netflix in SD for 40 hours before you reach 40 GB? And you can surf for another 15 GB at maximum speed with your Epic apps if you're traveling in the EU. Once that's used up, you can continue surfing at maximum speed for the price of €0.0054/MB.
Your domestic rate plan is valid in the 28 EU countries (+ Iceland, Liechtenstein and Norway), and you can use up your 15 GB with your Epic apps without paying for mobile data. But watch out! Once you've used up your 15 GB in the EU, you'll pay €0.0054 per extra MB used abroad. The 4 GB you receive for all your other apps can also be used in the rest of the EU, just like the 150 call minutes, the unlimited texts, and the Proximus TV app.
Geography not your strong point? Look up the EU countries before you leave. Take Andorra, Monaco, San Marino, Switzerland and the Vatican City for example. You may think they're in the EU, but they're not! Also be careful if you get close to the border!
Outside the EU you don't have free data for your Epic apps. And your stack of 4 GB is not valid there either. You'll then have to pay for each MB, call minute or text. The exact prices vary, depending on the country. Check out the prices on our website!
Yep. If you need more data than the 4 GB in your bundle, you can buy 500 MB extra mobile data for just 5 euro. And it's valid for 31 days. This is easy to do, via the Epic app. The button to buy it will appear when you've almost used up your data. You can also activate it yourself, even if you yourself don't pay the bill - although, maybe you should check with the payer first ;-) You can't use this extra data to increase the 40 GB of your Epic apps.
Sure thing! You can see which smartphones are available now on this page.
No, the mobile part, "Epic videos", is only available in the Epic combo pack. But you can ask for a second SIM card with your pack so that you have two Epic videos. This will cost you an extra €37.99. Ask one of our agents! Only need a mobile plan, and crazy about that endless data? Then check out Epic stories and Epic beats, which offer you endless data for your social media and music apps!
Yes, of course! Your experience will be even better because your Internet speed is even higher with fiber, namely 110 Mbps for downloads and 10 Mbps for uploads. Data is also unlimited! Unfortunately, fiber is not yet available for everyone at the present time. Our systems will automatically indicate this in the webshop when this is the case!
To get your Epic pack fully up and running at home too, a technician will be dropping by. After you order, you'll receive an e-mail with more information about this! We'll send you another confirmation by text message two days beforehand. And on the day itself, we'll call you half an hour before the technician rings your doorbell.
With TV everywhere you can enjoy your favourite programs, without a decoder! You watch TV via the Proximus TV app and via the web version. That’s why we call it TV everywhere: on all your screens and wherever you are. You get access to the 23 most popular national channels + regional channels + radio stations. You don’t need to watch ‘live’, because TV Replay is also included, which means you can go back in your TV guide for 36h. Recording is not possible. Also the TV options are not available for now.
With the Proximus TV app, you have access to the 23 most popular national channels, regional channels, and most radio stations.
* These radio stations are currently only available for iOS via the app. Android users can only listen to these stations via Chromecast on their TV.
It's super simple. Surf to www.proximustv.be, log in and immediately benefit from your favorite programs! Tip: don't do this via Google Chrome, choose another browser.
So, how do you log in? You have to log in with a MyProximus or Epic administrator account:
Once you can log in to the Netflix or Proximus TV app/web version it's easy to receive your programs on your TV as well, even without a decoder. There are several options:
A bit old school, but oh so reliable: run an HDMI cable from your laptop to your TV, and it's sorted!
You can install the Proximus TV app on maximum 5 devices (smartphone/tablet) with the same account. But you can watch on maximum two devices simultaneously. So, you'll just have to huddle together ;-)
Do you watch via the web version on your laptop? Then this is not included in the "maximum two simultaneous screens", so there are no limits!
Sure you can. But, indeed, a parental control is set on the app by default! Luckily, we weren't so inventive with the security code, which is simply 1234. Want to remove or adapt this parental control? You can do this in the settings of the Proximus TV app. If you already set another PIN code for this and have forgotten it, call our helpful computer voice on 0800 99 696.
Yes, if you already had a Netflix subscription with Tuttimus, for example, but switch to Epic combo, your Netflix subscription will simply continue to appear on your bill! Are you a new customer? In that case, you can't have Netflix put on your Proximus bill and you'll have to choose another payment method!
Sure thing! We'll do the switch at no extra cost.
Want more details? Let us know via Messenger!
Does your Internet or TV have to be switched? For this, there's a procedure called "Easy Switch", so that's promising!
We'll take care of everything! Simply order an Epic subscription via our web shop and we'll contact your current provider for the switch. We'll send you a new SIM card by post, and after you receive the activation text message, your new mobile subscription is ready to go! You can keep your current number of course. A technician will then come by to install the Internet.
With the Proximus Epic app, you can check your usage, view and pay your bills, and you'll occasionally receive epic extras such as free data! You can download the Epic app 48 hours after you become an Epic customer. Is the app acting weird? Remove and install it again - that should solve the problem. Download it now
We respect your wishes. You can change your privacy settings (GDPR) via our Proximus Epic app
Epic is a new subscription. It's much more than merely a price plan. We offer unlimited data for social media, music and video apps that studies show to be the most popular among young people. But there's more: Download the Epic app asap and enjoy Epic gifts regularly! We're also super transparent and accessible. Just send us a message via Facebook Messenger, with feedback or questions, and we'll help you immediately.