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All Belgians still standing strong together. And Proximus continues the support.

Because we at Proximus want to remain in solidarity with you, we have decided to extend our additional initiatives. And this until 19 April.

You can therefore continue to count on the following exceptional benefits: unlimited internet at home, unlimited calls to fixed lines en 10GB of free mobile data (for mobile customers). For our TV clients, we offer free access to 5 VOD movies, as well as 2 VOD movies for kids every 2 weeks, but also free concerts on the channel Picks Live (channel 12 ou 14). Movies & Series (channel 13) remains free of charge until 31 March 2020. More info

Our top priority is the health and wellbeing of our customers, employees and all citizens.

Therefore, all our points of sales will remain closed, until further notice and we will limit our interventions at the customers' premises to the essential activities of maintaining their telecommunications services: repairs, moves or urgent "activations", up to April 20 (date may be postponed depending on government measures).
For non-urgent installations, you can still order online with an installation date as of April 20 (date may be postponed depending on government measures). The rules on maintaining physical distance continue to apply.

Out-of-bundle rates in Belgium & the EU*

  • Calls to landlines and mobiles: € 0,30/min
  • Data: €0.10/MB
  • Or even cheaper? Order an extra data bundle via the Epic app.

*See conditions for the list of countries

Rates to and from a foreign country (outside the EU)

Calls, SMS, MMS, and data

Any question? Contact us via Messenger: Proximus Epic

Receive free data shots via the Epic App

Enjoy cool content, contests and exclusivities via our Insta

Conditions

Mobile 

  • Your rate plan is valid in Belgium and on the go (roaming) within the EU* (+ Iceland, Liechtenstein and Norway), excluding premium numbers (voting numbers, 0900, etc.) and third-party services for which the rate is defined by the manager of that number. 

  • Calls are billed per second as from the 61st second. The 300 minutes included in your bundle are valid for calls to mobile and landline numbers. Unused minutes and megabytes are not carried over to the next month. 

  • Epic apps: you have 40 GB at your disposal in Belgium and 20 GB on the go within the EU* for surfing at maximum speed. Once you have used up your 40 GB/20 GB, you can continue surfing without limits at a reduced speed (maximum 512 Kbps) in Belgium / at maximum speed with a surcharge of €0.0042/MB on the go within the EU.* 

* Germany, Austria, Bulgaria, Cyprus, Croatia, Denmark, Spain (includes the Canary Islands), Estonia, Finland, France, (includes French Guiana, Martinique, Guadeloupe, Mayotte and Réunion), Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, and Sweden + the United Kingdom, Iceland, Liechtenstein and Norway. 

  • Other data usage: your Internet connection will be cut when you have used up your 4 GB and your out-of-bundle data usage reaches €60, until the start of the next billing cycle. You can check your data usage in real time via the Epic app. We will also send you a text alert when your bundle has been used up and when you have almost reached the €60/month limit. You can buy extra data bundles via the Epic app. 

  • Your rate plan is not valid outside the EU, so you have to pay per MB. You also have to pay per call minute and text. The rates vary per country and can be consulted here  

  • The general terms and conditions of the apps remain applicable. Restrictions may apply for certain apps. For more information, see www.proximus.be/support

  • Proximus reserves the right to change the offer, subject to a two-month notice period. 

  • General Terms and Conditions of Proximus

Internet 

  • Wi-Fi Hotspots and Smart Wi-Fi: registration and acceptance of the general terms and conditions. Activation of Smart Wi-Fi via the MyProximus app > network 

  • Unlimited fixed Internet data: personal use, cf General Terms and Conditions. As from 3TB, internet speed will be reduced until the first day of the following month, unless the customer activates an Extra Volume of 300 GB for free via MyProximus. More info on www.proximus.be/internetpolicy

  • Fixed Internet speed: the indicated maximum speed is a theoretical speed, depending on the computer system but also, in exceptional cases, of general use. In practice, it cannot be attained by all customers. The download speed in your home will depend on the distance between the connection point and the exchange, the availability of VDSL, your IT installation, and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. Go to www.proximus.be/vitesseinternet to discover the surfing speed in your home. 

  • Fiber Boost 1 GIGA option: only compatible with our Tuttimus Fiber, Familus Fiber and Epic combo Fiber full TV experience packs.

  • Free installation: value of the installation: €350. Valid for each activation of a Tuttimus Fiber, Familus Fiber, Minimus Fiber or Epic combo Fiber pack. If you opt for another Fiber pack (Internet Fiber + TV, Internet Fiber + Telephony or Telephony + TV) or Internet Fiber on its own, an installation fee of €59 will be billed for a new installation. 

TV  

  • TV Replay, TV Replay+: free of charge for all customers who already have or who opt for Familus or Tuttimus. The availability of TV programs and TV Replay depends on the television channels and any authorizations they may have received to exploit said programs. Also available on a PC, tablet and smartphone via the Pickx app. The list of channels available in TV Replay on TV and the Pickx app, as well as the specific terms and conditions, can be found on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers. 

  • TV: For more information about the availability of TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www.proximus.be/tv 

Gaming  

You developed an app within the category social media, music or video? And you would like to become part of our Epic offer in order to make it possible for our subscribers to use your app without consuming data? Then fill in this form below and we will treat your application as soon as possible!

Fiber is currently being deployed in several major cities in Belgium: Aalst, Antwerp-Diamant, Antwerp-East, Brussels-Anspach, Charleroi, Deurne, Evere, Ghent, Hasselt, Knokke-Heist, Kortrijk, Leuven, Liège, Mechelen, Namur, Roeselare and Vilvoorde.

The objective is to provide an ultra-fast and stable network, capable of easily absorbing the data traffic that will continue to grow in the years to come.

Work is also planned in the following cities: Antwerp-West, Ostend and Uccle.

Do you have a question?

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