Fixed Internet speed:
The 10 Gbps fiber technology allows speeds of up to 8.5 Gbps for download and 1 Gbps for upload. These fiber download speeds can only be achieved with a fixed device directly connected to the Internet Box +. Using Wi-Fi may reduce your download speed. The actual speed experienced also depends on the computer system, but also in exceptional cases, on the general usage. To find out the Internet speed in your home, visit www.proximus.be/internetspeed.
Conditions of the action:
To test the Ultra Fiber option before anyone else, you must subscribe to it. You won't have to pay any subscription fee until February included. After this date, your free trial will automatically end and you will be charged €30 /month in addition to the price of your (Business) Flex Fiber pack, unless you terminate your subscription before the end of this period. To benefit from 10 Gbps technology, your current hardware must be replaced. An installation appointment will need to be scheduled. A technician will come to your home on the scheduled date to set up your Internet Box+ and your new ONT box, which is used to connect your box to the fiber network. Any Wi-Fi Boosters you might have will also have to be replaced by Wi-Fi Boosters+.
If you terminate your Ultra Fiber option, you will be asked to return your Internet Box+ and any Wi-Fi Boosters+. Your previous internet subscription and its particular features will be restored. The right hardware, a new Internet Box (and if applicable, one or more Wi-Fi Boosters) will also be delivered to you by post.
We will select max. 250 people who will get the chance to subscribe to the Ultra Fiber option to try out the 10 Gbps fiber technology. This selection will be made according to several criteria:
- You need to be a Flex Fiber customer.
- Your Flex Fiber installation address has to be in one of the following 5 cities: Antwerp, Brussels, Ghent, Liege or Namur.
- A series of technical criteria including the size and configuration of the home have to be met. Find out more about the technical criteria here.
Selected customers will be contacted as from the end of November.