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Conditions

Promo:

Tuttimus : from 01/04 until 03/05/2020, for all new Internet subscribers who take out a Tuttimus subscription. Monthly discount so you pay as from € 69/month for 3 months for your Tuttimus, regardless of the TV bundle chosen. Thereafter, you pay the normal price (Exception : All Sports = +€6). Not compatible with other promotions, except for the joint offer of a smartphone with a mobile subscription and the DataPhone option and the webdeal on Tuttimus.

Familus : from 01/04 until 03/05/2020, for all new Internet subscribers who take out a Familus subscription. Monthly discount so you pay € 49/month for 3 months for your Familus, regardless of the TV bundle chosen (Exception : All Sports = + € 6). Thereafter, you pay the normal price. Not compatible with other promotions, except for the joint offer of a smartphone with a mobile subscription and the DataPhone option and the webdeal on Familus.

Minimus : from 01/04 until 03/05/2020, for all new Internet subscribers who take out a Minimus subscription. Monthly discount so you pay as from € 49/month for 3 months for your Minimus, regardless of the TV bundle chosen (Exception : All Sports = + € 6). Thereafter, you pay the normal price. Not compatible with other promotions, except for the joint offer of a smartphone with a mobile subscription and the DataPhone option and the webdeal on Minimus. 

All Stars/All Stars & Sports : offer valid from 01/04/2020 to 30/06/2020 included, by purchasing the TV option TV All Stars at €29.99 per month or by purchasing the TV option TV All Stars&Sports at €39.99 per month. Only for TV customers of Proximus. Action not combinable with other promotions. Discount applicable only once per client and applied as €10/month during 3 months on the Proximus payment statement.

Netflix: general terms and conditions of Netflix: www.netflix.com/termsofuse. How do you activate Netflix? www.proximus.be/iwantnetflix

  1. Unlimited fixed Internet data: personal use, cf General Terms and Conditions. As from 3TB, internet speed will be reduced until the first day of the following month, unless the customer activates an Extra Volume of 300 GB for free via MyProximus. More info on www.proximus.be/activer-netflix.
  2. Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be attained by all customers. The download speed in your home will depend on the distance between the connection point and the exchange, the availability of VDSL, your IT installation, and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. Go to www.proximus.be/vitesseinternet to discover the surfing speed in your home.
  • Favorite app: the Mobilus subscription in a Tuttimus or Familus Pack entitles you to unlimited data in Belgium and the EU* for an application of your choice from a defined list. The customer can choose only one app and can change it once a month in MyProximus. Limits may apply for certain apps. For more info, see www.proximus.be/support. The general terms and conditions of the applications shall remain applicable. The protection measure against bill shocks shall apply for the favorite app. Proximus has made a selection of the most popular applications around. Proximus reserves the right to modify the offer with two months' notice. As from 1st of November, Pinterest and Messenger ( with Facebook) will be added to the Favourite apps list. Pokemon will be stopped on the 30/11.
  • Unlimited usage: for private use only and in accordance with the General Terms and Conditions of Proximus.
  • TV Bonus: content offer to be chosen from a list defined by Proximus (it is possible to change 2x/year). Proximus may change the offering subject to giving two months' notice. Netflix: follow the instructions set out on our website www.proximus.be/activer-netflix to activate your Netflix subscription. The Netflix subscription fee will be included in your Proximus bill/invitation to pay. Proximus TV offers technically simplified access to Netflix via the decoder. The Netflix subscription is separately cancellable at any time. Netflix price plans subject to change. More info: www.netflix.com/termsofuse. The default subscription includes access for 2 screens. On demand : 1 screen (€4 less/month) or 4 screens (€4 more/month). Proximus reserves its right to prolong the offer or stop it before.

Calling without counting the minutes :

  • Free Calls: unlimited calls for private use only and in accordance with the General Terms and Conditions of Proximus. 
  • Free Calls National: unlimited calls to landlines in Belgium. For personal use only, in accordance with the General Terms and Conditions of Proximus. 1,000 minutes to Belgian mobiles during off-peak hours. After that, Phone Line rates apply. Calls during peak hours to a fixed or mobile number in Belgium: €0.79/call incl. VAT. Cannot be combined with other options granting discounts on national calls. Not valid for calls to premium numbers (07x, 09xx, except for calls to and from the PhoneMail service). Maximum 2 Free Calls National per customer.

    Off-peak hours: Monday to Friday from 5 p.m. to 8 a.m. and all day on weekends and public holidays.

    Peak hours: Monday to Friday from 8 a.m. to 5 p.m.

  • Free Calls International: Calls to fixed and mobile numbers (max. 2,000 min/month) to most European countries² as well as the United States and Canada, and to landlines in Morocco and Turkey during off-peak hours. After that, the per-minute price applies: connection charge of €0.1143/call , and €0.25/minute to landlines and €0.55/minute to mobiles . Option valid only for the fixed phone on the Phone line. No more than 2 options per customer and only for personal use in accordance with the General Terms and Conditions of Proximus. Cannot be combined with other options granting discounts on international calls.

    List of 39 foreign countries: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom + Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland + Morocco, Turkey, Canada and United States.

  • Free Family Calls: unlimited calls 24/7, only between the fixed and mobile numbers that form part of the Tuttimus Pack to which the customer has subscribed, with up to 6 mobile numbers per Pack. Unlimited usage for private use only and in accordance with the General Terms and Conditions of Proximus.

  • TV Replay, TV Replay+: free of charge for all customers who already have or who opt for Familus or Tuttimus. The availability of TV programs and TV Replay depends on the television channels and any authorizations they may have received to exploit said programs. Also available on a PC, tablet and smartphone via the Proximus TV app. The list of channels available in TV Replay on Proximus TV and the Proximus TV app, as well as the specific terms and conditions, can be found on www.proximus.be/tv-replay. TV Replay is not available for Scarlet customers.
  • Proximus TV: For more information about the availability of Proximus TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www.proximus.be/proximus-pickx-tv-options

  • Wi-Fi Hotspots and Public Wi-Fi: every person who connects to a Wi-Fi Hotspot must have registered for the service and accepted the general terms and conditions. Public Wi-Fi is included in the Packs with Mobilus and can be activated via the MyProximus/Network app (no login required).

Mobilus

  • Mobilus XL Unlimited: You have 30 GB in Belgium and 21 GB traveling in the EU* to surf at maximum speed on 4G. Once your data is used up, you have unlimited data to surf at reduced speed (512 Kbps) in Belgium / at maximum speed at the price of € 0,0042/MB excl. VAT traveling in the EU*.

Unlimited usage for personal use only in accordance with the General Terms and Conditions.

* Reasonable roaming usage within the EU in accordance with the general terms and conditions.

  • Mobilus 5G Unlimited: The 5G network is only accessible in covered in Belgium areas and requires a 5G compatible device: more info on www.proximus.be/5G. Data usage in Belgium is unlimited. In the rest of the EU you have 50 GB each month: after that you may continue to surf for € 0,0042/MB.
Networks 2G 3G/3G+ 4G/4G+ 5G
Mobilus S V V V X
Mobilus M V V V X
Mobilus L V V V X
Mobilus XL V V V X
Mobilus 5G Unlimited V V V V

  • Advantages of Mobilus in a Pack: monthly reduction valid for the Mobilus L subscription and extra data for Mobilus S/M/L, while the customer keeps his contract. You can add up to 6 mobile phones to Packs with the same advantages. All the information about our Packs can be found on proximus.be/mobileinpack.
  • Protection measure: to avoid bill shocks, the service is blocked if the customer goes over his bundle limit by €60. If he wishes, the customer can unblock his service by contacting our customer service.
  • Calls and texts with Mobilus:
    • In Belgium, for calls and texts to all fixed and mobile networks in Belgium, except for premium numbers (voting lines, 0900 numbers, etc.).
    • On the move in the European Union, for calls and texts to all fixed and mobile networks in the EU, except for premium numbers (voting lines, 0900 numbers, etc.). Calls are billed by the second starting from the 61st second.
  • Unlimited usage for personal use only in accordance with the General Terms and Conditions.
  • Internet (data): the data included is valid only in Belgium and the EU + Iceland, Liechtenstein and Norway. Usage within and outside the subscription is billed per 1 KB Once your subscription credit has been used up, calls and MB will be billed according to the applicable rate plan. Unused minutes and MB cannot be carried over to the next month.

    For more information about the quality, coverage and speed of our mobile network, please check www.proximus.be/strong-network.

  • Mobile Coverage Extender (value: €5/month) included in Tuttimus with at least one Mobilus XL Unlimited subscription. Use in Belgium only. Installation on a Proximus fixed Internet line and must be used by a Proximus mobile customer and billed according to the applicable rates for the mobile subscription. Up to 4 simultaneous users. 3G coverage of 200 m². The device remains the property of Proximus. If the service is terminated, the customer must return the device to Proximus. More information and the terms and conditions on www.proximus.be/mobile-coverage-extender.
  • Wi-Fi Booster (value: €2,49/month) included in Tuttimus with at least 1 Mobilus XL Unlimited . For use in Belgium only. 1 per customer.
  • Wi-Fi Extender Starter Kit and Tuttimus Pack: The Wi-Fi Extender Starter Kit (value: €99.99 – incl. Recupel charge) is only included for customers who have a Tuttimus Pack with at least 1 Mobilus L - 20GB. For use in Belgium only, in accordance with the general terms and conditions. Maximum 1 Wi-Fi Extender Starter Kit per customer.
  • Free installation: free installation by a technician (value: €59) for new Tuttimus customers.

* Usage for roaming within the European Union (+ Iceland, Liechtenstein and Norway), for a usage without abuse, in accordance with the terms and conditions.

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