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Frequently asked questions

Tuttimus, Minimus and Familus Fiber

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Becoming a customer

I'm currently with another operator and would like to switch to a Tuttimus, Minimus or Familus Fiber pack. How do I go about it?
  1. If you haven't already done so, check whether fiber is available for your home.
  2. Is it available? In that case, simply compose your Tuttimus Fiber pack, Minimus Fiber or Familus Fiber pack. If you would like to keep one or several mobile phone numbers, you'll need to add the number of mobile phone subscriptions you want at the configuration stage of your Tuttimus or Minimus Fiber pack (e.g.: to keep 2 numbers, add 2 mobile subscriptions to your pack).
  3. Once you have configured your pack, you'll be asked to complete our contact form so we can finalize your order by telephone. We will then set up an appointment date with one of our technicians for the installation of your fiber connection point and the activation of your products.
  4. At the same time, make sure you don't forget to write your letter of termination to your current operator.
  5. Once your order has been validated, your mobile number(s) will be automatically linked to your new Fiber pack.
  6. As soon as our technician has visited you to install your fiber connection point and activate your products, you can start to enjoy all the advantages linked to your Fiber pack! From that moment on, you'll also have the opportunity to log in to MyProximus to view all your products and options.

Switching to a Fiber pack

I'm already a Proximus mobile customer but don't have any fixed products (internet, TV, landline) and I would like to switch to a Tuttimus, Minimus or Familus Fiber pack. How do I go about it?
  1. If you haven't already done so, check whether fiber is available for your home.
  2. Is it available? In that case, simply compose your your Tuttimus Fiber, Minimus Fiber or Familus Fiber pack. Please note that if you want to keep your current mobile number(s), you'll need to add the number of mobile subscriptions you want at the configuration stage of your Tuttimus or Minimus Fiber pack (e.g.: if you want to keep 2 mobile numbers, add 2 mobile subscriptions to your pack).
  3. Once you have configured your pack, you'll be asked to complete our contact form so we can finalize your order by telephone. We will then set up an appointment date with one of our technicians for the installation of your fiber connection point and the activation of your products.
  4. Once your order has been validated, your mobile number(s) will be automatically linked to your new Fiber pack.
  5. As soon as our technician has visited you to install your fiber connection point and activate your products, you can start to enjoy all the advantages linked to your Fiber pack! From that moment on, you'll also have the opportunity to log in to MyProximus to view all your products and options.
I already have a Proximus pack and would like to switch to a Tuttimus, Minimus or Familus Fiber pack. How do I go about it?
  1. Simply compose your Tuttimus Fiber, Minimus Fiber or Familus Fiber pack. Please note that if you currently have one or several mobile subscriptions and you want to integrate them in your new pack, you'll need to add the number of mobile subscriptions you want at the configuration stage of your Tuttimus or Minimus Fiber pack (e.g.: if you would like to keep 2 mobile numbers, add 2 mobile subscriptions to your pack).
  2. Once you have configured your pack, you'll be asked to complete our contact form so we can finalize your order by telephone. We will then set up an appointment date with one of our technicians for the installation of your fiber connection point and the activation of your products.
  3. As soon as our technician has visited you to install your fiber connection point and activate your products, you can start to enjoy all the advantages linked to your Fiber pack! From that moment on, log in to MyProximus to view all your products and options.
I already have a Proximus Tuttimus, Minimus or Familus Fiber pack and want to add an option to it, remove an option from it or change one of my current options. Is this possible?

Yes, certainly. You can easily add, remove or change an option directly in MyProximus.

What will happen to my current promotional offers if I switch to a Tuttimus, Minimus or Familus Fiber pack?

If you benefit from a joint offer (mobile subscription + smartphone), you will keep your promotion (the conditions and number of products must remain the same). Some promotions are compatible with Tuttimus or Minimus Fiber, others are not. To find out whether you can keep your promotion, don't hesitate to call us at 0800 33 007 in the case of an existing home or at 0800 33 234 in the case of a new construction, or alternatively drop in to see us in a Proximus Center near you.

Do I have to pay for the installation of my Tuttimus, Minimus or Familus Fiber pack?

The installation of your Fiber pack is completely free of charge (value: €59), as is the installation of the fiber connection point in your home (value: €90).

When will my Tuttimus, Minimus or Familus Fiber pack be installed?

When ordering your pack, you can schedule an appointment date with one of our technicians for the installation of your fiber connection point and the activation of your products. This date will depend on the products chosen, the products already present at your address and the availability of our technicians.


Calling and surfing

I'm already a Tuttimus or Minimus Fiber customer and want to add one or several mobile subscriptions to my pack. How do I go about it?

Simply recompose your current Tuttimus Fiber or Minimus Fiber pack by adding one or several new mobile subscriptions to it. Once your order has been validated, the additional subscription(s) will be automatically added to your Tuttimus or Minimus Fiber pack. It's quick and dead simple!

I have a Familus Fiber pack and want to add one or several mobile subscriptions to it. How do I go about it?

The most advantageous option is to switch to a Tuttimus Fiber pack. This way you'll benefit from numerous advantages, including a doubling of your mobile data and, especially, a more attractive price than if the subscription was outside a pack. For this, compose a Tuttimus Fiber pack by adding up to 6 mobile subscriptions to it. Once your order has been validated, your Familus Fiber pack will be automatically converted into a Tuttimus Fiber pack. It's quick and dead simple!

I would like to change my favorite app. How do I go about it?

When you become a Tuttimus or Minimus Fiber customer and we activate your mobile subscription(s), WhatsApp is activated by default as your favorite app. You can change your favorite app once a month via the MyProximus app or via our website.

How much mobile data do I need every month?

If you are an occasional user, we recommend that you opt for a 3 GB mobile subscription. You'll have enough data to surf on the internet and on social media.

Do you listen to a lot of music (Spotify), watch many videos (YouTube) and surf on the internet and on social media almost every day? Then a 10 GB mobile subscription would be ideal for you.

And if that’s still not enough data for you, we recommend a 20 GB mobile subscription, perfect for covering all your needs!

What are the prices for making calls and surfing from abroad?

Do you want to make calls or surf with your smartphone while abroad? Roaming in the European Union (EU) is free of charge. For countries outside the EU, please consult our roaming rates using our practical tool!

Is the use of my favorite app also valid abroad?

The unlimited data volume for your favorite app is valid in Belgium and within the European Union, plus in Iceland, Norway and Liechtenstein.

Can I share the mobile data volume included in my Tuttimus or Minimus Fiber pack?

No, the mobile data volume is valid only for one mobile subscription.

What's the difference between the Mobilus and Mobilus FullControl subscriptions?

The Mobilus subscription allows you to call, text and surf freely in Belgium and the European Union (EU). If you use up more than what is included in your subscription or travel outside the EU, you have the option of exceeding your monthly bundle. You will then be billed at the applicable out-of-bundle rate. You can monitor your usage via MyProximus and thanks to text notifications. With Mobilus FullControl, you retain full control of your budget as you cannot exceed your monthly bundle.

With a Mobilus FullControl subscription, your call minutes and data volume will be automatically blocked once you have used them up. However, you can continue to send texts limitlessly.

Have you used up your bundle and need to make calls? In that case you can top up with additional credit online, at the top-up rate.


Proximus TV

I would like to watch Proximus TV on several television sets. How do I go about it?

The first decoder is always included in your Tuttimus, Minimus or Familus Fiber pack. Do you want to get an additional decoder? When configuring your pack, you have the option of adding up to 3 additional decoders. The price amounts to €6 per month per additional decoder. If you are already a Tuttimus, Minimus or Familus Fiber customer, you can order additional decoders here.

I would like to activate, change or remove a TV bundle. How do I go about it?

You can activate a TV bundle, such as Netflix for instance, via MyProximus or order your TV bundle here. You can also activate a TV bundle via your decoder. However, changing or removing a TV bundle is only possible via MyProximus. You can change your TV bundle free of charge twice a year.

I would like to take advantage of my gift movie that I'm entitled to every month. How do I go about it?

Your Tuttimus or Familus Fiber pack gives you access every month to a gift movie which you can choose from a movie catalog that is updated regularly. To find this catalog, use your remote control to click « On demand » > « Movies » > « Gift movie ».

I would like to install Netflix on my decoder. How do I go about it?

It's quick and easy. Follow the procedure set out here.

I would like to record programs remotely. How do I go about it?

Thanks to the Proximus TV app, you can program or cancel a recording anytime you want, no matter where you are. If you don't yet have this app, install it now!


Smartphone with subscription

I would like to order a Tuttimus or Minimus Fiber pack with smartphone. How and when is the smartphone delivered?

If you order a Tuttimus or Minimus Fiber pack with smartphone via our website, your new phone will be delivered free of charge to your home address. When ordering, you have the possibility of choosing the smartphone delivery date, which cannot be later than 30 days after your pack installation date. However, you will need to allow for at least 4 working days between your order and the delivery date.

Can I have my smartphone delivered to a different address than the installation address of my pack?

No, unfortunately that's not possible. Your smartphone will be automatically delivered to the address you gave for the installation of your Proximus products.

Must I be at home on the date my smartphone is delivered?

Yes, you must be at the installation address in person to take delivery of your smartphone and sign the delivery note. If, for whatever reason, you are unable to be at home, you can authorize someone else to act on your behalf. For this, you'll find a form on www.proximus.be/mandate. Please print out, fill in and attach the form to a double-sided photocopy of your identity card, which you should give to the person who will be present on the delivery date.

How and when do I pay for the smartphone?

If you order a Tuttimus or Minimus Fiber pack with smartphone, you will be billed for the smartphone on your first Proximus invoice. You do not, therefore, have to pay anything when the smartphone is delivered to your address.

Is my smartphone configured to surf on the internet?

Yes. However, if you are unable to surf on the internet with your smartphone, you can easily configure your phone using our online tool or visit a Proximus Center near you.

Let’s meet and talk

Our fiber numbers

  • Existing house: 0800 33 007
  • New construction: 0800 33 234

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