Yes, certainly. You can easily add, remove or change an option directly in MyProximus.
If you benefit from a joint offer (mobile subscription + smartphone), you will keep your promotion (the conditions and number of products must remain the same). Some promotions are compatible with Tuttimus or Minimus Fiber, others are not. To find out whether you can keep your promotion, don't hesitate to call us at 0800 55 800 or alternatively drop in to see us in a Proximus Center near you.
The installation of your Fiber pack is completely free of charge (value: €59), as is the installation of the fiber connection point in your home (value: €90).
When ordering your pack, you can schedule an appointment date with one of our technicians for the installation of your fiber connection point and the activation of your products. This date will depend on the products chosen, the products already present at your address and the availability of our technicians.
The most advantageous option is to switch to a Tuttimus Fiber pack. This way you'll benefit from numerous advantages, including a doubling of your mobile data and, especially, a more attractive price than if the subscription was outside a pack. For this, compose a Tuttimus Fiber pack by adding up to 6 mobile subscriptions to it. Once your order has been validated, your Familus Fiber pack will be automatically converted into a Tuttimus Fiber pack. It's quick and dead simple!
When you become a Tuttimus or Minimus Fiber customer and we activate your mobile subscription(s), WhatsApp is activated by default as your favorite app. You can change your favorite app once a month via the MyProximus app or via our website.
If you are an occasional user, we recommend that you opt for a 3 GB mobile subscription. You'll have enough data to surf on the internet and on social media.
Do you listen to a lot of music (Spotify), watch many videos (YouTube) and surf on the internet and on social media almost every day? Then a 10 GB mobile subscription would be ideal for you.
And if that’s still not enough data for you, we recommend a 20 GB mobile subscription, perfect for covering all your needs!
Do you want to make calls or surf with your smartphone while abroad? Roaming in the European Union (EU) is free of charge. For countries outside the EU, please consult our roaming rates using our practical tool!
The unlimited data volume for your favorite app is valid in Belgium and within the European Union, plus in Iceland, Norway and Liechtenstein.
No, the mobile data volume is valid only for one mobile subscription.
The Mobilus subscription allows you to call, text and surf freely in Belgium and the European Union (EU). If you use up more than what is included in your subscription or travel outside the EU, you have the option of exceeding your monthly bundle. You will then be billed at the applicable out-of-bundle rate. You can monitor your usage via MyProximus and thanks to text notifications. With Mobilus FullControl, you retain full control of your budget as you cannot exceed your monthly bundle.
With a Mobilus FullControl subscription, your call minutes and data volume will be automatically blocked once you have used them up. However, you can continue to send texts limitlessly.
Have you used up your bundle and need to make calls? In that case you can top up with additional credit online, at the top-up rate.
The first decoder is always included in your Tuttimus, Minimus or Familus Fiber pack. Do you want to get an additional decoder? When configuring your pack, you have the option of adding up to 3 additional decoders. The price amounts to €6 per month per additional decoder. If you are already a Tuttimus, Minimus or Familus Fiber customer, you can order additional decoders here.
Your Tuttimus or Familus Fiber pack gives you access every month to a gift movie which you can choose from a movie catalog that is updated regularly. To find this catalog, use your remote control to click « On demand » > « Movies » > « Gift movie ».
It's quick and easy. Follow the procedure set out here.
Thanks to the Proximus TV app, you can program or cancel a recording anytime you want, no matter where you are. If you don't yet have this app, install it now!
If you order a Tuttimus or Minimus Fiber pack with smartphone via our website, your new phone will be delivered free of charge to your home address. When ordering, you have the possibility of choosing the smartphone delivery date, which cannot be later than 30 days after your pack installation date. However, you will need to allow for at least 4 working days between your order and the delivery date.
No, unfortunately that's not possible. Your smartphone will be automatically delivered to the address you gave for the installation of your Proximus products.
Yes, you must be at the installation address in person to take delivery of your smartphone and sign the delivery note. If, for whatever reason, you are unable to be at home, you can authorize someone else to act on your behalf. For this, you'll find a form on www.proximus.be/mandate. Please print out, fill in and attach the form to a double-sided photocopy of your identity card, which you should give to the person who will be present on the delivery date.
If you order a Tuttimus or Minimus Fiber pack with smartphone, you will be billed for the smartphone on your first Proximus invoice. You do not, therefore, have to pay anything when the smartphone is delivered to your address.
Yes. However, if you are unable to surf on the internet with your smartphone, you can easily configure your phone using our online tool or visit a Proximus Center near you.