Subscriptions

Rates outside the subscription

Phone Line with Free Calls National

Thanks to Phone Line with Free Calls National you can make free calls during the evening, weekend and on public holidays.

National rates
Calls to a fixed line in Belgium or to a mobile number in Belgium
International rates3
Calls to a fixed line in:

Choose the Free Calls International option and call abroad free of charge from 5 p.m. and on weekends and public holidays.

Price for a call to special numbers3

Prefix
Rates for other special numbers
  • 070: max.€0.30/minute (incl. VAT)
  • 0900: max. €0.50/minute (incl. VAT)
  • 0901:max. €0.50/minute (incl. VAT) or max. €0.50/call (incl. VAT)
  • 0902, 0906: max. €1/minute (incl. VAT)
  • 0903: max. €1.50/minute (incl. VAT)
  • 0904, 0907: max. €2/minute (incl. VAT)
  • 0905: max. €2/call (incl. VAT)
  • 0909: max. €31/call (incl. VAT)

Prices include VAT.


Phone Line

Call all fixed lines and mobile numbers in Belgium for a single rate. You also benefit from low rates to mobile phones and international numbers.

National rates3
Calls to a fixed line in Belgium or to a mobile number in Belgium

Choose the Free Calls National option and call fixed and mobile numbers free of charge from 5 p.m. and on weekends and public holidays.

International rates3
Calls to a fixed line in:

Choose the Free Calls International option and call abroad free of charge from 5 p.m. and on weekends and public holidays.

Price for a call to special numbers3

Prefix
Rates for other special numbers
  • 070: max.€0.30/minute (incl. VAT)
  • 0900: max. €0.50/minute (incl. VAT)
  • 0901:max. €0.50/minute (incl. VAT) or max. €0.50/call (incl. VAT)
  • 0902, 0906: max. €1/minute (incl. VAT)
  • 0903: max. €1.50/minute (incl. VAT)
  • 0904, 0907: max. €2/minute (incl. VAT)
  • 0905: max. €2/call (incl. VAT)
  • 0909: max. €31/call (incl. VAT)

Prices include VAT.


Social Rate

The social rate  is a reduced rate granted on social or humanitarian grounds.If you believe that you are entitled to this social advantage, we invite you to contact our Customer Service.

Recommended options

Paying options

Paying options

How to get more out of your fixed line? Check out our paying options that you can add to your subscription.

Free services

Free services

Check out our free services to profit from all the advantages of your fixed line.

Useful services

Useful services

We offer you the following useful services independent from your subscription

Take a fixed line subscription in a Tuttimus

And benefit from additional advantages!

  • Everyone gets loads of mobile data and unlimited internet at home
  • Everyone gets unlimited use of their favorite app
  • Everyone gets their favorite TV bonus
  • Everyone gets unlimited calls (mobile and fixed)

Choose your Tuttimus

Phone Line over IP

Your caller never sounded so clear

Excellent digital sound quality

Phone Line over IP technology is now included as standard in all new Familus or Tuttimus packs. In practice, this mean that everyone who opts for a new Familus or Tuttimus can make calls on a HD phone with excellent digital sound quality.

Compose your Tuttimus

You already have a pack with Phone Line and you also want to benefit from this excellent sound quaility? Then call our customer service on 0800 55 500 or visit a Proximus Center to switch free of charge to Phone Line over IP.

Listen and experience the difference yourself

How does it work?

Your calls go through your modem instead of the traditional voice channel. Since voices are first digitized by the HD phone, they’re transmitted almost undistorted. So, ideally, all callers should have a HD phone to get the most out of the quality.

Do call rates remain the same?

Calls in digital quality don't cost more than normal calls. The standard Phone Line rates remain applicable. And the HD phone itself is not expensive: you can get one for just €59.99 (incl. VAT).

Do you already have a pack with Phone Line

Do you want to benefit from this excellent sound quality on your fixed phone? Then call our customer service on 0800 55 800 or visit a Proximus Center to switch free of charge to Phone Line over IP.

A Proximus technician will come by to install this technology (and, if necessary, a more recent modem) free of charge. Your can still use your current phone but to make calls in HD you will, of course, need a HD phone.

Does my communications over IP technology have an impact on my internet volume?

No. A call with IP technology has no impact on the internet volume.

I have an alarm, fax or other analog device. Is it compatible with Phone Line over IP?

These devices can be directly connected to the "b-box 3V+" modem (2 ports possible).

For an alarm that uses the fixed line as a communication channel, we recommend you equip the line with a UPS battery (battery backup b-box 3V+) to prevent power cuts.

Old analog phones don't need any power. Does this also apply to devices with Phone Line over IP? What if there’s an electricity cut?

Phone Line over IP phones have to be connected to the electricity grid.
To guarantee the functioning of devices for which continuity of voice and data connection is crucial (alarms, surveillance lines, etc.), we recommend you equip your modem with a battery (battery backup b-box 3V+). This battery ensures Phone Line over IP continues to work by providing one hour of electricity on a "b-box 3V+" modem and an optical-fiber modem (OLT: Optical Line Termination).

What if IP is not available in my region? What are the alternatives?

In the rare cases where there no DSL access or optical fiber is available (less than 5% of Belgian territory), Proximus will continue to provide a traditional PSTN telephone service in the years to come.

Already customer?

Enjoy the benefits of a Tuttimus

Combine your fixed line with your current product(s) in a Tuttimus. You will save a substantial amount every month and benefit from additional advantages!

Tailor-made options

Choose the Free Calls National  option and make free calls to fixed and mobile numbers from 5 p.m. and on weekends and public holidays. Do you often call abroad? Activate the Free Calls International option (€1/month) and make free calls to numerous European countries from 5 p.m. and on weekends and public holidays.

Call our customer service on 0800 55 800 (toll-free) or activate the option via your MyProximus account.

Rates for other special numbers
  • 070: max.€0.30/minute (incl. VAT)
  • 0900: max. €0.50/minute (incl. VAT)
  • 0901:max. €0.50/minute (incl. VAT) or max. €0.50/call (incl. VAT)
  • 0902, 0906: max. €1/minute (incl. VAT)
  • 0903: max. €1.50/minute (incl. VAT)
  • 0904, 0907: max. €2/minute (incl. VAT)
  • 0905: max. €2/call (incl. VAT)
  • 0909: max. €31/call (incl. VAT)

Prices include VAT.

Repair intervention
Proximus has fixed an amount of €85 (incl. VAT), for a "light" billable repair intervention. This fee covers the technician's call-out charge, approximately 30 minutes of his time, plus the materials used for the repair (e.g. couple of meters of wire or a splitter).
 

Your appointment with our technician will be confirmed by SMS.
To ensure that appointments for installation or repair work run smoothly, they are confirmed by SMS and by telephone half an hour beforehand. Offer reserved for Proximus residential customers, whose mobile numbers are in Proximus' databases.

You always remain accessible by phone.
Is there a technical fault on your fixed line? At your request we will forward all calls to your mobile phone. The call forwarding itself is free of charge but the calls remain payable at the rate determined by the customer's mobile rate plan.

Our technicians are at your service until 8 p.m. on weekdays and 4:30 p.m. on Saturdays.
Since surfing the net and watching TV are all the more important in the evenings and on weekends, we remain at your disposal for repairs and installations until 8 p.m. on weekdays and even on Saturdays.

Conditions

Footnotes

1 Tuttimus or Familus.
2 Free calls to mobile numbers are limited to 1,000 minutes per month. If you exceed that limit you will pay the Phone Line rates.
3 All your calls will now be billed by the second-from the very first second. And that applies to all national and international calls after the application of the connection charge.
4 Off-peak hours: Monday to Friday from 5 pm to 8 am and all day during weekend and public holidays.
5 Peak hours: Monday to Friday from 8 am to 5 pm.
6 Off-peak hours: Monday to Friday from 7 p.m. to 8 a.m. and all day during weekend and public holidays.
7 Peak hours: Monday to Friday from 8 a.m. to 7 p.m.
8 Bulgaria, Croatia, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, United Kingdom, Sweden + Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland + Morocco (only calls to fixed lines), Turkey (only calls to fixed lines), USA, Canada.

General conditions

General condition Phone Line in a Pack

Free Calls National and Free Calls International are included with fixed line in a pack.

Free Calls National: for personal use only, and in accordance with the General Terms and Conditions of Proximus.  Cannot be combined with other options granting discounts on national calls. Not valid for calls to special numbers (07x, 09xx, except calls to and from the PhoneMail service).

Only one Free Calls National per customer and only for personal use in accordance with the General Terms and Conditions of Proximus.
Cannot be combined with other options granting discounts on national calls.
Not valid for calls to special numbers (07x, 09xx, except calls to and from the PhoneMail service).

Free Calls International: limited to 2,000 minutes per month. After that, you pay €0.25/minute + connection cost of €0.1143/call. One option per customer and for personal use only, in accordance with the General Terms and Conditions of Proximus.  Cannot be combined with other options granting discounts on international calls.

Installation fixed line

For detailed installation rates of fixed line in your specific case, consult our pricelist (Rates lines) or contact us.

Don’t forget: installation by a technician is included (to the value of €59) for new Familus or Tuttimus clients.

Prices include VAT.

Contact

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