Replacement smartphone

The replacement smartphone is waiting

In the Proximus Shop

Broken, lost or stolen mobile?

Your daily life, without your smartphone... Sounds like pure horror, right? No need to worry, pick up your replacement smartphone from a Proximus Shop nearby and keep it for a month.

You're reachable again in no time at all!

Find your Proximus Shop

Replacement smartphone


Of your replacement smartphone

Completely free of charge

Immediately receive another device, you’re instantly reachable again

Keep it for one month, plenty of time for a repair or a new device

Privacy is guaranteed, reset of the device after use

No smartphone or no data in your subscription? You’ll get 1 GB for free!

Take care of your smartphone

We’ll gladly help

Don't give viruses and hackers a chance, protect your smartphone with Norton Security.
Or give him a protective layer, no more scratches and dents!

Discover these services and many more.

Everything for your smartphone

Take care of your smartphone

Want to have real peace of mind?

Protect your smartphone

Be surprised by the Smartphone Omnium coverage: an equal model smartphone will be sent to you at home1 by the next day at the latest. Wherever you are in the European Union. For only €12/month.

You always stay close to friends and family, that’s guaranteed.

  1. Delivery Monday to Saturday, from 8 a.m. to 10 p.m.

More about Smartphone Omnium

​General conditions

A replacement device is provided in the event of loss or theft, or if the original device is faulty. Valid for private customers, freelancers and SMEs who have had a GSM subscription for at least three months and have paid at least one bill. Signing up to this programme requires the account manager’s agreement.

Subject to available stocks of replacement devices. The replacement device may not necessarily be the same as the original. It remains the property of Proximus and must be returned within the stated time and in its original condition, otherwise fixed compensation will be claimed, as set out in the contract.

Free replacements can be issued no more than twice over any 12-month period, unless the original device is repaired by Proximus.

1 GB of data free of charge to customers whose GSM subscriptions do not include data - to be used only in Belgium while the replacement device is being provided and in accordance with our general conditions.

Proximus may cancel this free option at any time.

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