Depending on the estimated value of the returned device (any mobile phone or smartphone or tablet returned to the Proximus Shop): refund to the bank account or voucher.
If the estimated value of the device is less than 20 euros, Proximus will give you a Proximus voucher worth 20 euros in exchange for your device. Voucher valid for 6 months in all Proximus shops on the entire range of smartphones (also online) and accessories, as well as on prepaid reloads. Non-refundable in cash. The voucher cannot be used for a business purchase with VAT deduction. Maximum 5 vouchers per customer per month.
If the estimated value of the phone by Proximus is more than 20 euros, you are entitled to a refund of the real value of your device on your bank account. To assess the real value of your device, your device will be sent to our partner CTDI. At this point, you have agreed on the transfer of ownership of your device to CTDI, provided that the estimated value corresponds to the real value.
- If the estimated value corresponds to the real value, CTDI will confirm and pledge its agreement on the transaction and the transfer of ownership and will transfer the amount of the real value of your device to your bank account.
- However, if the actual value is lower than the estimated value, a communication will be sent to you to know your choice about the new amount. You are free to accept or refuse. In case of refusal, your device will be returned to you by CTDI. If you agree, you accept the transaction and the transfer of ownership of your device to CTDI and CTDI will reimburse you the amount of the real value of your device. If you do not respond within 7 days, the device will automatically be returned to you within 3 business days.