No problem: you can change your type of Pay&Go card 3 times per year for free via MyProximus or by calling 1911 (choose option 2).
From the 4th change onwards, you will be charged €6.20 per change. Your new price plan will become valid as soon as you make or receive a call. You will receive your top-up bonus next time you reload your Pay&Go card.
Our customer service is at your disposal should you wish to switch from your subscription to a Pay&Go+ card.
We transfer your number free of charge. When placing your order, you just need to indicate whether you want to keep your number; we’ll take care of the rest.
By law, all prepaid cards must be identified. If your top-up card is not identified, you will not be able to call, text or surf.
Your Pay&Go card is valid for 12 months as from when you make or receive your first call. This means that you have one year to use up your calling credit or top up your card. Each time you top up your card with € 5, the validity period is extended by 1 month. Each time you top up your card with a higher amount, the validity period is extended by 12 months.
Depending on your mobile, you can opt for a normal SIM card, a micro-SIM card or a nano-SIM card.
Push out the correct size (Standard, Micro or Nano), so it fits into your device. Pushed out the wrong size? You can obtain a new card at a point of sale.
Type #120# on your mobile and press the call key. Or view your remaining minutes, texts and MB on MyProximus: consult the app or log in via the website.
Your Pay&Go+ card is valid in Belgium and while travelling in the European Union + Iceland, Norway and Liechtenstein.
Consult the roaming and international rates of Pay&Go that apply when you’re abroad or when you call an international destination.
The same rates apply, whether you surf in Belgium or while travelling in the European Union + Iceland, Norway and Liechtenstein.
If it isn't, it's very easy to configure your mobile using our online tool.
Select a data option! The chosen amount (€4.99 or €9.99) will automatically be deducted from your calling credit.
Want to know how much you’ve used already ? Press #152# + Send on your phone.