×
×

Performance indicators

Performance indicators for voice calls, invoices and complaints

Voice calls

Calls answered by operator/Total calls offered to operators:

2019

1st quarter

2nd quarter

3rd quarter

4th quarter

Average 2019

Average speed of answer between choice of caller in IVR and answer by operator:

2019

1st quarter

2nd quarter

3rd quarter

4th quarter

Average 2019

Invoices

Average lead time for regularization of invoices:

2019

1st quarter

2nd quarter

3rd quarter

4th quarter

Average 2019

Complaints

Number of consumer complaints valid, acknowledged and sent to Ombudsman (malicious calls not included):

2019

1st quarter

2nd quarter

3rd quarter

4th quarter

Average 2019

Do you have a question?

Ask one of our advisors. Make your choice: