- Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be attained by all customers. The download speed in your home will depend on the distance between the connection point and the exchange, the availability of VDSL, your IT installation, and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. Go to www.proximus.be/internetspeed to discover the surfing speed in your home.
- Unlimited fixed Internet data: personal use, cf General Terms and Conditions. As from 750GB, internet speed will be reduced until the first day of the following month, unless the customer activates an Extra Volume of 150 GB for free via MyProximus. More info on www.proximus.be/internetpolicy.
Fixed Internet volume: If the client has used his Internet volume included in the offer, his Internet speed is limited until the first day of the next month, unless they activate a paying Extra Volume via MyProximus.
Favorite app: the Mobilus subscription in a Tuttimus or Familus Pack entitles you to unlimited data in Belgium and the EU* for an application of your choice from a defined list. The customer can choose only one app and can change it once a month in MyProximus. Limits may apply for certain apps. For more info, see www.proximus.be/support. The general terms and conditions of the applications shall remain applicable. The protection measure against bill shocks shall apply for the favorite app. Proximus has made a selection of the most popular applications around. Proximus reserves the right to modify the offer with two months' notice.
Unlimited usage: for private use only and in accordance with the General Terms and Conditions of Proximus.
For more information about the availability of Proximus TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www.proximus.be/tv
TV Replay: TV Replay is free of charge for all customers who already have or who opt for one of our Familus or Tuttimus Packs. The availability of TV programs and TV Replay depends on the television channels and any authorizations they may have received to exploit said programs. Also available on a PC, tablet and smartphone via the Proximus TV app. The list of channels available in TV Replay on Proximus TV and the Proximus TV app, as well as the specific terms and conditions, can be found on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers.
Proximus TV application: offer valid in Belgium for all Proximus TV customers with a MyProximus account on Proximus' fixed or mobile network, in a zone with Wi-Fi or 3G/4G coverage, via terminals such as tablets, compatible smartphones and laptops. However, Proximus’ TV guide is accessible to all Internet users in Belgium.
Wi-Fi Hotspots and Smart Wi-Fi: every person who connects to a Wi-Fi Hotspot must have registered for the service and accepted the general terms and conditions. Smart Wi-Fi is included in the Packs with Mobilus and can be activated via the MyProximus/Network app (no login required).
Advantages of Mobilus in a Pack: monthly reduction valid for the Mobilus L subscription and extra data for Mobilus S/M/L, while the customer keeps his contract. You can add up to 6 mobile phones to Packs with the same advantages. All the information about our Packs can be found on proximus.be/mobileinpack
Protection measure: to avoid bill shocks, the service is blocked if the customer goes over his bundle limit by €60. If he wishes, the customer can unblock his service by contacting our customer service.
Calls and texts with Mobilus:
- In Belgium, for calls and texts to all fixed and mobile networks in Belgium, except for premium numbers (voting lines, 0900 numbers, etc.).
- On the move in the European Union, for calls and texts to all fixed and mobile networks in the EU, except for premium numbers (voting lines, 0900 numbers, etc.). Calls are billed by the second starting from the 61st second.
Unlimited usage for personal use only in accordance with the General Terms and Conditions.
Internet (data): the data included is valid only in Belgium and the EU + Iceland, Liechtenstein and Norway. Usage within and outside the subscription is billed per 1 KB Once your subscription credit has been used up, calls and MB will be billed according to the applicable rate plan. Unused minutes and MB cannot be carried over to the next month.
Once your subscription credit has been used up, calls and MB will be billed according to the applicable rate plan. Unused minutes and MB cannot be carried over to the next month.
Mobile Coverage Extender in a Tuttimus Pack: The Mobile Coverage Extender (value: €5/month) is only included for customers who have a Tuttimus Pack with at least one Mobilus L - 20GB. Maximum 1 Mobile Coverage Extender per customer For use in Belgium only, in accordance with the general terms and conditions. The MCE can only be ordered and installed on a Proximus fixed Internet line and must be used by a Proximus mobile customer. Mobile usage via the Mobile Coverage Extender is billed according to the applicable rates for the mobile subscription. Up to 4 simultaneous users. Maximum Proximus 3G coverage of 200 m². The Mobile Coverage Extender is and remains the property of Proximus. If the service is terminated, the customer must return the device to Proximus. You will find more information and the terms and conditions on www.proximus.be/mobilecoverageextender
Wi-Fi Extender Starter Kit and Tuttimus Pack: The Wi-Fi Extender Starter Kit (value: €99.99 – incl. Recupel charge) is only included for customers who have a Tuttimus Pack with at least 1 Mobilus L - 20GB. For use in Belgium only, in accordance with the general terms and conditions. Maximum 1 Wi-Fi Extender Starter Kit per customer.
Free installation: free installation by a technician (value: €59) for new Internet + Mobile + TV customers.
*Usage for roaming within the European Union (+ Iceland, Liechtenstein and Norway), for a usage without abuse, in accordance with the terms and conditions.