Surf, call and text within the EU at no extra cost

Always close, even when you're away

Bye bye roaming within the EU!

Surf, call and text anywhere in the EU

Just like at home. And it won't cost you a cent more!

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Wonderful, right?

No more roaming charges for your communications within the European Union1 from June 12th. You’d like a recap document about this new situation? We’ve got that covered!

And best of all ?

If you have Tuttimus or Mobilus, you also get unlimited use of your favourite app anywhere within the EU. So you can post on Facebook, Instagram, Snapchat or Twitter, catch Pokemons or post messages on WhatsApp as much as you want.

  1. You won't pay any roaming charges in: Åland Islands (Finland), Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe (French Antilles), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Martinique (French Antilles), Netherlands, Poland, Portugal, Réunion, Romania, San Marino (French Antilles), Saint-Barthélemy (French Antilles), Saint Martin (French Antilles), Slovakia, Slovenia, Spain, Sweden, and the United Kingdom + Iceland, Liechtenstein, and Norway.

Which rates apply? Find the answer below!

You make a call or send a text…

From Belgium

Call / send an SMS²

To a Belgian number

national Belgian rates

To a EU¹ number
(not Belgian)

international rates

To a non-EU number

international rates

Receive a call / SMS²

Coming from Belgium

free

Coming from a EU number¹
(Belgian or other)

free

Coming from a country outside EU
(Belgian or other)

free

From the EU¹

Call / send an SMS²

To a Belgian number

national Belgian rates

To a EU¹ number
(not Belgian)

national Belgian rates

To a non-EU number

roaming rates

Call / send an SMS²

Coming from Belgium

free

Coming from a EU number¹
(Belgian or other)

free

Coming from a country outside EU
(Belgian or other)

free

Outside the EU

Call / send an SMS²

To a Belgian number

roaming rates

To a EU¹ number
(not Belgian)

roaming rates

To a non-EU number

roaming rates

Receive a call

Coming from Belgium

roaming rates

Coming from a EU number¹
(Belgian or other)

roaming rates

Coming from a country outside EU
(Belgian or other)

roaming rates

Receive SMS²

Coming from Belgium

free

Coming from a EU number¹
(Belgian or other)

free

Coming from a country outside EU¹
(Belgian or other)

free
  1. * Åland Islands (Finland), Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe (French Antilles), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Martinique (French Antilles), Netherlands, Poland, Portugal, Réunion, Romania, San Marino (French Antilles), Saint-Barthélemy (French Antilles), Saint Martin (French Antilles), Slovakia, Slovenia, Spain, Sweden, and the United Kingdom + Iceland, Liechtenstein, and Norway. Except special numbers (voting, 0900,...)
  2. All SMSes received and sent in Bermuda and Iran are invoiced by the tariff of the local operator.

Warning
Switzerland, Monaco and Andorra are not a part of the EU. Roaming tariffs will apply during your stay. Received SMSes won’t be charged.

What's included in your price plan?

You can't quite remember? No problem!

We'll give you a crystal clear explanation of the amount of mobile data, minutes and texts included in your bundle.
So you'll know exactly where you stand.

See your price plan in detail
roaming

For the real mobile data fiends

We'll make sure you never run out

If you're someone who's glued to their mobile and needs to stay connected at all times, but you don't know if there'll be WiFi in your hotel room or by the pool...
Don't worry. We’ve got you covered.

Your data usage can increase quite quickly:

100 e-mails (without attachment)
 
MB

500 visits to social media sites
 
MB

3h of music streaming
 
MB

300 pages of internet
 
MB

5 app downloads
 
MB

1h of video watching (standard quality)
 
MB

Source: surfmobile.be. The above examples are averages. Keep track of your own data usage on MyProximus.

Heavy data user? Don’t pay a fortune.

Just make sure you take enough gigabytes with you in your backpack, for example with Mobilus M or L. That gives you immediate access to free data for your favourite app anywhere in the EU!
And if you think that still won't be enough, there's always the option to buy additional data for the same price as in Belgium. With MyProximus you can have as much as 500 MB additional data for just €5.

Traveling outside the EU?

Even if you're going a bit further afield, we'll make sure you can keep your friends and family close. In fact we have something special for you: Daily Travel Passport.

You'll have 80 MB of mobile internet and 20 texts, plus 20 minutes of outgoing calls as well as 20 minutes incoming calls every day. And all that for just €5 a day, charged only on the days when you actually use the bundle, for the Top destinations outside of the European Union1 (such as Switzerland, Turkey and Canada).

Just think: you couldn't even order a cocktail by the pool for that.

Roaming charges and top deals for each country

A few more handy tips before you go...

No surprises!

  • The roaming costs mentioned on this page only apply to the use of your smart phone abroad for calling, surfing and texts. Calling abroad from Belgium still comes under international rates.
  • And don't forget: Switzerland is not part of the EU. You will therefore pay an extra roaming charge for calling, surfing and texting while you're there. Get the Daily Travel Passport to avoid high charges. You also get one free text when you've nearly reached your limit. So there's no stress.
  • By the way, did you know that when you're abroad, your internet connection is automatically disconnected once your bill reaches €602? So you'll never have to face an unexpected, sky-high bill because of roaming charges.
  • Take a look on the FAQ

Some practical info

  • If you like to keep track of your bill even when you're traveling, you can use MyProximus, either on the website or through the app. You'll get an immediate overview of your usage and you can see exactly what's included in your price plan.
  • How do you dial a Belgian number from abroad? Dial +32 before the number and remove the first 0 from the area code. It's that easy!
  • Want to listen to your voicemail abroad? Call +32 475 15 1230. This will be charged at the same rate as a call to Belgium. You may prefer to wait until you get home, but remember: unplayed messages are only stored for two weeks.
  • What if you have a question for us when you're abroad? No problem, just give us a call on +32 475 15 6000. We'd be happy to help. And it's free, even from outside Belgium.

Footnotes

Footnotes
  1. You won't pay any roaming charges in: Åland Islands (Finland), Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe (French Antilles), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Martinique (French Antilles), Netherlands, Poland, Portugal, Réunion, Romania, San Marino (French Antilles), Saint-Barthélemy (French Antilles), Saint Martin (French Antilles), Slovakia, Slovenia, Spain, Sweden, and the United Kingdom + Iceland, Liechtenstein, and Norway.
    Outside Belgium, the rate of calls and texts to special numbers (including local 0800 numbers) depends on the fees charged by the foreign operator. The national rate does not apply for such calls and texts.
  2. If you have a data bundle: once you have exceeded your data allowance by an additional €60.

Contact

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