Netflix: Service offered by Netflix International B.V.. Proximus offers a technically simplified access to Netflix via the decoder. Follow the instructions on www.proximus.be/iwantnetflix to activate your Netflix streaming subscription or to link your existing account. The general conditions of Netflix apply: www.netflix.com/termofuse.
Pickx All Stars/Pickx All Stars & Sports: offer valid from 01/02/2022 to 14/08/2023 included, by purchasing the TV option Pickx All Stars at €29.99 per month or by purchasing the TV option Pickx All Stars & Sports at €39.99 per month. Only for TV customers of Proximus. Action not combinable with other promotions, except the Flex advantage of €0.99 offered on TV options. Discount applicable only once per client and applied as €5/month during 3 months on the Proximus payment statement.
Normal and personal use of the Service by the Customer and unlimited use
The service is conditioned to a non-abusive use, with due diligence. Proximus therefore reserves the right to limit or suspend the service in the event of use in excess of 100 GB/month or more than 10,000 SMS/month or 500 SMS/day or sending SMS to more than 250 different recipients per month.
up to 200 Mbps
The customer can include up to 6 mobile phones in the pack with the same advantages.
5G: the 5G network is only accessible in covered in Belgium areas and requires a 5G compatible device: more info on www.proximus.be/5G.
Internet (data): if the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via MyProximus or by contacting customer service.
Free mobile calls and texts:
In Belgium and while traveling within the EU*, for calls and text messages across all mobile and landline networks except special numbers (voting, 0900, etc.). Calls are billed per second from the 61st second onwards. Good to know: international calls (= calling from Belgium to the EU) are not included.
* EU = Countries of the European Union + Iceland, Liechtenstein and Norway.
TV & entertainment
TV: For more information about the availability of TV, the HD range, the possibility to connect several TV sets and the channel offering by region: www.proximus.be/tv.
Pickx app for TV customers with a MyProximus account, for use in Belgium via Proximus Internet (fixed and mobile). TV guide accessible to all Internet users.
TV customers also have access to TV content with the exception of Partner offers via the Proximus Pickx app and proximuspickx.be with a MyProximus account. The TV content in the video is for illustrative and educational purposes only.
If the customer has a mobile subscription, an additional mobile data volume of 5 GB is provided for the Proximus Pickx app. If the customer has reached the limit of his mobile data bundle, the reduced surfing speed will also apply to the mobile data of the Pickx app.
My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex pack will not have access to My e-Press.
TV option: choice from a list selected by Proximus. Changes to the offer will be notified 2 months in advance.
Netflix: Service offered by Netflix International B.V.. Proximus offers a technically simplified access to Netflix via the TV Box. Follow the instructions on www.proximus.be/iwantnetflix to activate your Netflix streaming subscription or to link your existing account. The general conditions of Netflix apply: www.netflix.com/termsofuse. If you choose Netflix as a TV bundle, the price of the pack with TV bundle increases by €2.5 per month. The price of the Netflix subscription is mentioned on the Proximus bill. The Standard TV bundle includes a subscription for 2 screens. On request: 4 screens (€4.5 more/month). Proximus reserves the right to prolong the offer.
Disney+: Proximus includes in its Pickx All Stars and Pickx All Stars & Sports TV options access of maximum 12 months to Disney+. The access is valid for existing as well as new Pickx All Stars or Pickx All Stars & Sports subscriptions between 15/09/2020 and 14/09/2021. The access ends 12 months after activating Disney+ account or when cancelling the Pickx All Stars or Pickx All Stars & Sports TV option.
Only one subscription per customer. Access to Disney+ subject to activation of an account with Disney+ by the customer. Offer cannot be used on existing Disney+ account. The Disney+ Subscriber Agreement applies. At the end of the 12 months, the Disney+ service will be billed by Disney to the customer at the then applicable market price (currently €6.99/month).
To enjoy Disney+ content via your Proximus TV Box (in recommended apps section of the navigation TV menu), you must have the Proximus Android TV Box. More info, here!
TV Replay: TV Replay is free for all existing TV customers who opt for a Flex pack. The availability of programs and TV Replay depends on the television channels and the permissions they have or don't have to operate the program in question. Also available on computer, tablet and smartphone via the Pickx app. The list of channels available in TV Replay on TV and the Pickx app, along with the special terms and conditions, can be read on www.proximus.be/tvreplay.
Unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via MyProximus. More information: www.proximus.be/internetpolicy.
Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be reached by all customers. The download speed at home depends mainly on the distance between the connection point and the exchange, the availability of the technology, the computer installation and the internal cabling and, in exceptional cases, on general use. These factors must be optimal to enable you to surf at the maximum speed. If you use Wi-Fi, your surfing speed can also be lower. To find out the surfing speed available at your home: proximus.be/internetspeed.
Wi-Fi Booster: the customer is entitled to maximum 1 Wi-Fi booster with a Flex pack with superior internet. Use in Belgium and always on request or at the initiative of the technician.
Unlimited calls: only for normal and personal use and in accordance with Proximus' General Terms and Conditions.
Unlimited calls nationally: unlimited landline-to-landline calls (voice telephony) in Belgium around the clock. 1,000 call minutes for landline calls (voice telephony) to all mobile numbers in Belgium during peak and off-peak hours; after these 1,000 call minutes the customer calls at preferential rates. NB: these conditions do not apply to special numbers (070, 077, 09xx, 1xxx) and Internet numbers.
"Free calls international" option: 2000 minutes/month of free calls during off-peak hours (between 5 p.m. and 8 a.m.) and during weekends, for international calls from your landline to landline and mobile numbers (excluding mobile numbers in Morocco and Turkey) of the following destinations: Andorra, Austria Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and Switzerland, United States, Canada and landlines in Morocco and Turkey, from the telephone number given by the customer at the time of subscription, excluding 64k data connections on ISDN lines, special and premium-rate numbers (non-geographic numbers such as 070x, 09xx, 1xxx, etc.) View the out-of-bundle rates via this price list. Maximum 1 option per customer. Cannot be combined with other options that offer discounts on international calls;
Calls to all other countries in the world are billed per sec after the 1st min, without connection charge.
Installation included: installation by a technician included (worth €59) for all Flex customers.