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Frequently asked questions

Proximus TV

How do I activate Netflix on Proximus TV?

Once Proximus TV is installed at your home, go to www.proximus.be/iwantnetflix and follow the procedure to activate Netflix as TV bonus.

I want to connect Proximus TV to more than 1 TV

No problem! Simply order your Tuttimus and during the product configuration you’ll be able to add up to 2 extra decoders. For each extra decoder you pay €5/month.

If you are already a Tuttimus customer you can order extra decoders here.

Mobile data

How much mobile data do I need every month?

For the casual smartphone user we recommend the 2 GB mobile subscription. You will have than enough data to surf on the web and on social media.
Do you stream a lot of music (Spotify), video (YouTube) and surf almost every day? The 5 GB mobile subscription will be ideal for you.
For the real smartphone addicts who stream video’s every day over 3G/4G we have the 10 GB mobile subscription, perfect to cover all your needs!

Other fiber Packs

I would like another fiber Pack combination

You can opt for a fiber Pack without fixed line or see our other combinations.


  1. Internet speed: the download speed in your home will depend on your IT installation and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. Go to www.proximus.be/vitesseinternet to discover the surfing speed in your home.
  2. Unlimited fixed Internet data: personal use, cf General Terms and Conditions. As from 750GB, internet speed will be reduced until the first day of the following month, unless the customer activates an Extra Volume of 150 GB for free via MyProximus. More info on www.proximus.be/internetpolicy
  • Favorite app: the Mobilus subscription in a Tuttimus FullFiber or Familus Pack entitles you to unlimited data in Belgium for an application of your choice from a defined list. The customer can choose only one app and can change it once a month in MyProximus. Limits may apply for certain apps. For more info, see www.proximus.be/support. The general terms and conditions of the applications shall remain applicable. The protection measure against bill shocks shall apply for the favorite app. Proximus has made a selection of the most popular applications around. Proximus reserves the right to modify the offer with two months' notice.
  • Unlimited usage: for private use only and in accordance with the General Terms and Conditions of Proximus.
  • Blockbuster: rental of 1 film / month to be chosen (available 48 hours after activation) from an exclusive selection of 12 films. Click on the button "On demand" of your remote control, then on ‘on demand’, ‘films’ and ‘my blockbuster gift’. The selection is adapted regularly. A film that is not used in a specific month is not carried over to the following month.
  • TV Bonus: content offer to be chosen from a list defined by Proximus (it is possible to change 2x/year). Proximus may change the offering subject to giving two months' notice. Netflix : Where Netflix is added as favorite TV bonus, the price of the Familus L or Tuttimus pack is an extra €0.04 per month. To add Netflix as favorite TV bonus, you must (re)activate your Netflix streaming subscription (also if you are an existing Netflix subscriber) by following the instructions set out on our website www.proximus.be/iwantnetflix. When you choose to include Netflix in your pack, the Netflix subscription fee (currently € 9.99 per month for the Netflix Standard subscription with 2 concurrent streams) will be included in your Proximus bill/invitation to pay. The Netflix subscription is separately cancellable at any time. A Netflix compatible device (Proximus TV offers technically simplified access to Netflix via the decoder) and broadband Internet connection are required to watch Netflix instantly. Netflix price plans subject to change. For all details on the generic conditions of Netflix see www.netflix.com/termsofuse . It is possible to sign up until 15 September 2017. Proximus reserves its right to prolong the offer or stop it before.

Calling without counting the minutes :

  • Free Calls: unlimited calls for private use only and in accordance with the General Terms and Conditions of Proximus. 
  • Free Calls National: unlimited calls to fixed lines in Belgium. For personal use only, in accordance with the General Terms and Conditions of Proximus. 1,000 minutes to Belgian mobiles during off-peak hours. After that, Classic rates apply. Calls during peak hours to a fixed or mobile number in Belgium: €0.74/call incl. VAT. Cannot be combined with other options granting discounts on national calls. Not valid for calls to premium numbers (07x, 09xx, except for calls to and from the PhoneMail service). Maximum 2 Free Calls National per customer.
  • Free Calls International: Calls to fixed and mobile numbers (max. 2,000 min/month) to most European countries² as well as the United States and Canada, and to fixed lines in Morocco and Turkey during off-peak hours. After that, the per-minute price applies: connection charge of €0.1143/call , and €0.25/minute to fixed lines and €0.55/minute to mobiles . Option valid only for the fixed phone on the Phone line. No more than 2 options per customer and only for personal use in accordance with the General Terms and Conditions of Proximus. Cannot be combined with other options granting discounts on international calls.

    Off-peak hours: Monday to Friday from 5 p.m. to 8 a.m. and all day on weekends and public holidays.

    Peak hours: Monday to Friday from 8 a.m. to 5 p.m.

    List of 39 foreign countries: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom + Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland + Morocco, Turkey, Canada and United States.

  • Free Family Calls: unlimited calls 24/7, only between the fixed and mobile numbers (except for Full Control subscriptions) that form part of the Tuttimus FullFiber Pack to which the customer has subscribed, with up to 6 mobile numbers per Pack. Unlimited usage for private use only and in accordance with the General Terms and Conditions of Proximus.
  • Proximus TV : Pour plus d’infos sur la disponibilité de Proximus TV, la couverture HD, la possibilité de raccorder plusieurs téléviseurs ou l’offre de chaînes et de bouquets selon les régions : www.proximus.be.
  • TV Replay, TV Replay+ : depuis le 01/06/2015, TV Replay est gratuit pour tous les clients ayant déjà ou optant pour un de nos Packs Familus & Tuttimus FullFiber. La disponibilité des programmes TV en TV Replay dépend des chaînes de télévision et des autorisations qu’elles ont ou non reçues pour exploiter ledit programme. Également disponible sur ordinateur, tablette et smartphone via l’app Proximus TV. La liste des chaînes disponibles en TV Replay sur Proximus TV et l’app Proximus TV ainsi que les conditions particulières sont à lire sur www.proximus.be/tvreplay. TV Replay n’est pas disponible pour les clients Scarlet.
  • Proximus TV: For more information about the availability of Proximus TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www.proximus.be

  • Wi-Fi Hotspots and Smart Wi-Fi: every person who connects to a Wi-Fi Hotspot must have registered for the service and accepted the general terms and conditions. Smart Wi-Fi is included in the Packs with Mobilus and can be activated via the MyProximus/Network app (no login required).


  • Advantages of Mobilus in a Pack: monthly reduction valid for the Mobilus S and L subscriptions and extra data for Mobilus M, while the customer keeps his contract. You can add up to 6 mobile phones to Packs with the same advantages. All the information about our Packs can be found on proximus.be/mobileinpack.
  • Protection measure: to avoid bill shocks, the service is blocked if the customer goes over his bundle limit by €60. If he wishes, the customer can unblock his service by contacting our customer service.
  • Calls and textswith Mobilus to all fixed and mobile networks in Belgium, except for premium numbers (voting lines, 0900 numbers, etc.). Calls are billed by the second starting from the 61st second.
  • Unlimited usage for personal use only in accordance with the General Terms and Conditions.
  • Internet (data):the data included is valid only in Belgium. Usage within and outside the subscription is billed per 1 KB Once your subscription credit has been used up, calls and MB will be billed according to the applicable rate plan. Unused minutes and MB cannot be carried over to the next month. L'option Data & Travel n’est pas compatible avec les options roamings suivantes : Proximus International Call, Vodafone Preferred, Bordering Countries, Vodafone Eurocall, Bizz Mobile Europe, Bizz Mobile Europe +. 4G : profiter du réseau 4G Proximus nécessite un appareil compatible.

  • Mobile Coverage Extender in a Tuttimus FullFiber Pack :The Mobile Coverage Extender (value: €5/month) is only included for customers who have a Tuttimus FullFiber Pack with at least one Mobilus L - 10 GB. Maximum 1 Mobile Coverage Extender per customer For use in Belgium only, in accordance with the general terms and conditions. The MCE can only be ordered and installed on a Proximus fixed Internet line and must be used by a Proximus mobile customer. Mobile usage via the Mobile Coverage Extender is billed according to the applicable rates for the mobile subscription. Up to 4 simultaneous users. Maximum Proximus 3G coverage of 200 m². The Mobile Coverage Extender is and remains the property of Proximus. If the service is terminated, the customer must return the device to Proximus. You will find more information and the terms and conditions on www.proximus.be/mobilecoverageextender

  • Wi-Fi Extender Starter Kit and Tuttimus FullFiber Pack: The Wi-Fi Extender Starter Kit (value: €99.99 – incl. Recupel charge) is only included for customers who have a Tuttimus FullFiber Pack with at least 1 Mobilus L 10 GB. For use in Belgium only, in accordance with the general terms and conditions. Maximum 1 Wi-Fi Extender Starter Kit per customer.
  • Free installation: free installation by a technician (value: €59) for new Tuttimus FullFiber customers.
Promotion conditions

Promo €149 of benefits

Offer valid from 01/03/2017 au 02/04/2017 for customers who do not yet have Internet through Proximus and who opt for Internet in a Familus or Tuttimus. €149 equals €15 discount for 6 months and the free installation by a technician (of a value of €59). The Familus L Pack with a TV bundle costs €59.95/month for 6 months instead of €74.95. Tuttimus with a TV bundle costs € 84.95/month for 6 months instead of €99.95 For all other Pack prices, consult the proximus.be website. Cannot be combined with other current promotional offers. This promotion is not compatible with the Mobilus FullControl blocked subscriptions.

Promo smartphone + Mobilus+Phone subscription

VAT price, Auvibel tax and €0.05 recycling tax included.

Offer valid from 01/03/2017 through 02/04/2017 for all new customers who subscribe to a 24-month contract for Mobilus+Phone 20, Mobilus+Phone 35, Mobilus+Phone 45, Mobilus+Phone 50 or Mobilus+Phone 60.While stocks last. Once the stock is used up, it will not be replenished.

One smartphone per customer. Offer cannot be combined with other promotions, except for the Tuttimus Pack promotion. Payment by bank card only. By subscribing to this Proximus joint offer, the customer agrees to all the conditions of the offer and to paying by direct debit all amounts due to Proximus in the context of all other services provided by Proximus (due and past-due bills). Should the bank reject this payment, Proximus reserves the right to demand payment by bank transfer and charge the Customer for this rejection based on the applicable rates.

Allow up to 30 days for delivery, from the subscription activation date and the receipt of the smartphone. You will find more information and the conditions of the mobile rate plans on www.proximus.be.

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