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Frequently asked questions

Make your home a fiber home: new construction

Frequently asked questions

Make your home a fiber home: new construction

What is fiber?

Fiber is the technology of the future and uses light to transport signals. It is therefore much faster than the traditional copper cables.
The last stretch, from the street to your home, still had traditional cables. We’re changing that, so you can enjoy the best possible network experience. A large part of the Proximus network today consists of optical fiber.

With fiber, you benefit from an ultra-fast Internet connection, without any loss of quality, and no matter with how many people or devices you’re surfing simultaneously.

Why should I opt for fiber?

With fiber, you benefit from a super-fast and stable Internet, ultra-low latency, the sharpest image on all your screens and more importantly, you are ready for the future!

  • Super-fast and stable Internet: whether finally downloading that movie you were looking forward to for such a long time, or uploading that important presentation, etc., in a fiberhome you can do all that without having to wait a long time, regardless of the number of devices connected
  • Ultra-low latency: every millisecond counts in online gaming. In a fiberhome you are one step ahead of your opponents
  • The sharpest image on all your screens: whether you watch things on TV, your tablet or your smartphone, in a fiberhome you see everything in the best image quality
  • Ready for the future: we control more and more devices in our home via the Internet. A fiberhome takes this evolution in its stride.

In the long term, this new network will replace our traditional copper network.

How do I connect my new home to the fiber network through a property developer.

When you move, all you need to do is to activate your fiber products, by entering your address in our eligibility test tool and following the various steps. You can also call us at 0800 22 800.

How do I connect my new home to the fiber network though an architect?

If you are having your home built directly with an architect, check whether fiber is available for your home.

If it is, don't forget to submit a request for your home to be connected to fiber before you can go on to activate your products.

Why can't I be connected to fiber?

Check, on the basis of your address, whether Proximus is planning to install fiber in your street.

As the fiber roll-out takes place in several phases, your address may not (yet) be part of an area in which works are planned.

Where can I obtain more information about fiber?

Check whether fiber is available for your home or whether your address is part of an area in which works are planned.

In case of the former, you will be invited to activate your fiber products. In case of the latter, you can complete our form in order to be contacted by one of our staff members to discuss the next steps. If your address is part of an area in which works are not yet planned, you will be contacted personally once fiber does become available for your home. Would you like more information? Visit a Proximus Shop near you or call us at 0800 22 800.

What does GIGA & Mbps means?

Mbps is a measure of the amount of data that can be transferred within one second, and it’s worldwide used to quantify Internet speeds.

Mbps means megabits per second. GIGA means Gigabits per seconds (Gbps).. One Gigabit is 1.000 megabits….it is very fast!

When Proximus display a speed, it’s almost always the download speed. When a Fiber Internet product is listed at 350 Mbps, it means the connection can download up to 350 megabits of data per second. Example, with a connection of 1 Gigabits per second, you download a movie with the weight of 1,5 gigabits in only 12 seconds.

Where is fiber already available?

Fiber is currently being deployed in several major cities in Belgium: Aalst, Anderlecht, Antwerpen-Diamant, Antwerpen-East, Antwerpen-West, Brussels-Anspach, Charleroi, Deurne, Evere, Ghent, Hasselt, Ixelles, Knokke-Heist, Kortrijk, La Louvière, Leuven, Liège, Mechelen, Molenbeek-Koekelberg, Namur, Ostend, Roeselare, Schaerbeek, Sint Niklaas, Uccle and Vilvoorde.

The objective is to provide an ultra-fast and stable network, capable of easily absorbing the data traffic that will continue to grow in the years to come.

Work is also planned in the following cities: Info available soon

Let's meet and talk

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Do you have a question?

Ask one of our advisors. Make your choice:

  • Call us:
    Existing house0800 33 007
    New construction: 0800 33 234Mo – sat: 08:00 – 22:00
    Technical questions: 08:00 – 24:00 (7/7)

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