Fiber is the technology of the future and uses light to transport signals. It is therefore much faster than the traditional copper cables.
The last stretch, from the street to your home, still had traditional cables. We’re changing that, so you can enjoy the best possible network experience. A large part of the Proximus network today consists of optical fiber.
With fiber, you benefit from an ultra-fast Internet connection, without any loss of quality, and no matter with how many people or devices you’re surfing simultaneously.
With fiber, you benefit from a super-fast and stable Internet, ultra-low latency, the sharpest image on all your screens and more importantly, you are ready for the future!
In the long term, this new network will replace our traditional copper network.
Yes, your connection to fiber is completely free of charge while works are underway in your street for any order of a fiber product (except in business park). You can then surf, stream and play at the speed of light.
Check whether fiber is available for your home.
If it is, you will be invited to request your connection to our fiber network and to activate your products.
If fiber is not yet available for your home but Proximus is planning to lay fiber in your street, fill in our form in order to be contacted by one of our staff members to discuss the next steps.
Finally, given that we are rolling out fiber in several phases, your home may be located in an area where works have not yet been planned or in a district in which we are unable to install fiber for technical or administrative reasons.
We start by laying our fiber cable in your street and then bring it all the way into your house or building. One of our technicians will then come to install a fiber connection point inside your home. Please find below an overview of the different connection solutions based on your technical situation:
During the works in the street, the installation is free. Our technicians will install the fiber cable via underground works or via the facade if necessary. Proximus will pay up to 50 metres for underground works in your garden.
If the works have already been carried out (outside) and you wish to install fiber for free in your home, then activate one of our Fiber packs via our website, by phone on 0800 22 800 or by visiting a Proximus Shop near you.
It depends on the way the alarm system is connected:
Moreover, if your alarm system is connected to a monitoring center, then we advise you to ask your alarm installer to check the correct functioning of the installation.
Check, on the basis of your address, whether Proximus is planning to install fiber in your street.
As the fiber roll-out takes place in several phases, your address may not (yet) be part of an area in which works are planned. It could also be that your home is located in a district equipped with fiber but we are unable to bring fiber into your home for technical or administrative reasons (refusal by the syndic, for example).
We always confirm appointments by email.
To view or change your appointment, click the personal link in the email you received. It is only possible to cancel appointments by telephone on 0800 22 800.
You have not found the answers to your questions on our website? Visit a Proximus Shop near you or call us at 0800 22 800.
Fiber is currently being deployed in several major cities in Belgium: Aalst, Antwerp-Diamant, Antwerp-East, Brussels-Anspach, Charleroi, Deurne, Evere, Ghent, Hasselt, Knokke-Heist, Kortrijk, Leuven, Liège, Mechelen, Namur, Roeselare and Vilvoorde.
The objective is to provide an ultra-fast and stable network, capable of easily absorbing the data traffic that will continue to grow in the years to come.
Work is also planned in the following cities: Antwerp-West, Ostend and Uccle.