- Trade name:
- Name declared to the BIPT:
- Proximus Easy
- Proximus Smart
- Generation MTV
- Description: subscription
- Coverage: national
- Main technical characteristics2: purchase of a postpaid SIM card activated in real time
- Measure(s) taken for the disabled (presence and explanation if applicable): social rate
- Equipment and terminal equipment required: a mobile phone
- Application procedure(s): signed contract and copy of identity card. Via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
- Marketing point(s): via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
- Contractual provisioning time3 / Commercial provisioning time3: Art. 2.2 General Terms and Conditions of the Proximus Service (.pdf)
- Contractual fault-clearance time / Rates and possible discount(s): see our subscriptions
- Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): unless a fixed term is explicitly mentioned in writing, the contract is concluded for an indefinite term (notice period of 1 month)
- Billing method(s) and frequency: Monthly billing
- Details given on the bill: There are 3 levels of detail:
- AL or Detailed invoice
- SN or Summary of national calls and detailed data of all other items
- FS or Non-detailed invoice
- Terms and conditions of payment: bank or postal giro transfer, direct debit, credit card
- Type and characteristics (such as telephone number and opening hours) of helpdesk: you can get all information about our products and services on:
- 6030 toll-free from your Proximus mobile within Belgium and abroad (if the number is available)
- 078 05 6030 from any other phone within Belgium
- +32 78 05 6030 from abroad (if the short number 6030 is not available)
Legal warnings - telephony service and Internet access
Fixed telephony
- Trade name: Classic Telephone Line
- Name declared to the BIPT: Telephony service
- Description: telephony service (subscription and traffic)
- Coverage: national
- Main technical characteristics (especially those which are essential for activating the service and/or network concerned oneself (i.e. the consumer himself at home)): availability of the copper line at the user's home
- Measure(s) taken for the disabled (presence and explanation if applicable): social rate for beneficiaries meeting certain criteria
- Equipment and terminal equipment required: Fixed-line telephone
- Application procedure(s): hand-over of or letter sent to customer confirming the order and checking of identity card - Proximus points-of-sale. E-shop/Direct Sales/Customer Service
- Marketing point(s): Proximus points-of-sale E-shop/Direct Sales/Customer Service
- Contractual provisioning time (presence and number of days if applicable): Art. 12 General Terms and Conditions of Telephony (.pdf)
- Commercial provisioning time (presence and number of days if applicable): Art. 12 General Terms and Conditions of Telephony (.pdf)
- Contractual fault-clearance time: Art. 12 General Terms and Conditions of Telephony (.pdf)
- Rates and possible discount(s): Telephony service
- Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): open-ended contract (1 months’ notice)
- Billing or payment statement method(s) and frequency: two-monthly billing or payment statement
- Details given on the bill or payment statement: detailed billing on request
- Terms and conditions of payment: bank and postal giro transfer, direct debit
- Type and characteristics (such as telephone number and opening hours) of helpdesk: information about products & services, orders, services disruptions, billing or payment statement: 0800 55 800
Internet
- Trade name: Proximus Internet
- Name declared to the BIPT: Proximus Internet
- Description: Internet access
- Coverage: national
- Main technical characteristics (especially those which are essential for activating the service and/or network concerned oneself (i.e. the consumer himself at home)): Purchase of an ADSL/VDSL modem
- Activation by Proximus
- Configuration of the PC
- Measure(s) taken for the disabled (presence and explanation if applicable): social rate for beneficiaries meeting certain criteria
- equipment and terminal equipment required: ADSL/VDSL modem
- Application procedure(s): hand-over of or letter sent to customer confirming the order and checking of identity card - Proximus points-of-sale. E-shop/Direct Sales/Customer Service
- Marketing point(s): Proximus points-of-sale E-shop/Direct Sales/Customer Service
- Contractual provisioning time (presence and number of days if applicable): Art. 8 General Terms and Conditions (.pdf)
- Commercial provisioning time (presence and number of days if applicable): Art. 8 General Terms and Conditions (.pdf)
- Contractual fault-clearance time: Art. 11 General Terms and Conditions (.pdf)
- Rates and possible discount(s): Internet access
- Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): open-ended contract (1 months’ notice)
- Billing or payment statement method(s) and frequency: two-monthly billing or payment statement
- Details given on the bill or payment statement: detailed billing or payment statement on request
- Terms and conditions of payment: bank and postal giro transfer, direct debit
- Type and characteristics (such as telephone number and opening hours) of helpdesk: information about products & services, orders, services disruptions, billing or payment statement: 0800 55 800
Mobile telephony
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- Trade name:
- Name declared to the BIPT
- Pay&Go Easy
- Pay&Go Smart
- Pay&Go International
- Description: reload card
- Coverage: national
- Main technical characteristics2: purchase of a prepaid SIM card activated as soon as the customer uses it to make their first national call.
- Measure(s) taken for the disabled (presence and explanation if applicable): social rate
- Equipment and terminal equipment required: a mobile phone
- Application procedure(s): no special procedure. Via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
- Marketing point(s): via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
- Contractual provisioning time3 / Commercial provisioning time3: Art. 1.1 General Terms and Conditions Pay&Go (.pdf)
- Contractual fault-clearance time / Rates and possible discount(s): see our subscriptions
- Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): contract for an indefinite term
- Billing method(s) and frequency: no invoice
- Details given on the bill: N.A.
- Terms and conditions of payment: prepaid cards are reloadable via Internet, your mobile phone, a reload card or ticket, an ATM or a public phone or choose direct debit with an automatic reload.
- Type and characteristics (such as telephone number and opening hours) of helpdesk: you can get all information about our products and services on:
- 6030 toll-free from your Proximus mobile within Belgium and abroad (if the number is available)
- 078 05 6030 from any other phone within Belgium
- +32 78 05 6030 from abroad (if the short number 6030 is not available)
- In some cases, a service may be equated with a network.
- Especially the technical characteristics essential to activate the service and/or network in question by oneself (i.e. the consumer themselves at home).
- Presence and number of days if applicable.
Mobile Internet
- Access and use (per network and service1): Mobile Internet
- Trade name:
- Name declared to the BIPT: Mobile Internet (on laptop or iPad)
- Description: postpaid or prepaid price plan to surf the Internet
- Coverage: National
- Main technical characteristics2: purchase of a SIM card. Mobile Internet is available as standard with the rate plan
- Equipment and terminal equipment required:
- Internet on laptop: a laptop with integrated modem or a laptop and a USB modem and a postpaid of prepaid SIM card
- Internet on mobile phone: a mobile phone
- Internet on iPad: a iPad and a micro-simkaart
- Application procedure(s): signed contract and copy of identity card in case of a postpaid SIM card. No specific procedure for prepaid SIM cards. Via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
- Marketing point(s): via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
- Contractual provisioning time3 / Commercial provisioning time3 / Contractual fault-clearance time: Art. 4 and 2.2 of the General Terms and Conditions (.pdf)
- Rates and possible discount(s): see our Internet rates.
- Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): unless a fixed term is explicitly mentioned in writing, the contract is concluded for an indefinite term (notice period of 1 month).
- Billing method(s) and frequency: monthly billing for postpaid subscriptions
- Details given on the bill: there are 3 levels of detail:
- AL or Detailed invoice
- SN or Summary of national calls and detailed data of all other items
- FS or Non-detailed invoice
- Terms and conditions of payment: bank or postal giro transfer, direct debit, credit card. Reload for prepaid cards.
- Type and characteristics (such as telephone number and opening hours) of helpdesk: you can get all information about our products and services on:
- 6030 toll-free from your Proximus mobile within Belgium and abroad (if the number is available)
- 078 15 6030 from any other phone within Belgium
- +32 78 15 6030 from abroad (if the short number 6030 is not available)
- In some cases, a service may be equated with a network.
- Especially the technical characteristics essential to activate the service and/or network in question by oneself (i.e. the consumer themselves at home).
- Presence and number of days if applicable.
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