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Legal warnings - telephony service and Internet access

Fixed telephony

  • Trade name: Classic Telephone Line
  • Name declared to the BIPT: Telephony service
  • Description: telephony service (subscription and traffic)
  • Coverage: national
  • Main technical characteristics (especially those which are essential for activating the service and/or network concerned oneself (i.e. the consumer himself at home)): availability of the copper line at the user's home
  • Measure(s) taken for the disabled (presence and explanation if applicable): social rate for beneficiaries meeting certain criteria
  • Equipment and terminal equipment required: Fixed-line telephone
  • Application procedure(s): hand-over of or letter sent to customer confirming the order and checking of identity card - Proximus points-of-sale. E-shop/Direct Sales/Customer Service
  • Marketing point(s): Proximus points-of-sale E-shop/Direct Sales/Customer Service
  • Contractual provisioning time (presence and number of days if applicable): Art. 12 General Terms and Conditions of Telephony (.pdf)
  • Commercial provisioning time (presence and number of days if applicable): Art. 12 General Terms and Conditions of Telephony (.pdf)
  • Contractual fault-clearance time: Art. 12 General Terms and Conditions of Telephony (.pdf)
  • Rates and possible discount(s): Telephony service
  • Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): open-ended contract (1 months’ notice)
  • Billing or payment statement method(s) and frequency: two-monthly billing or payment statement
    • Details given on the bill or payment statement: detailed billing on request
    • Terms and conditions of payment: bank and postal giro transfer, direct debit
  • Type and characteristics (such as telephone number and opening hours) of helpdesk: information about products & services, orders, services disruptions, billing or payment statement: 0800 55 800

Internet

  • Main technical characteristics (especially those which are essential for activating the service and/or network concerned oneself (i.e. the consumer himself at home)): Purchase of an ADSL/VDSL modem
    • Activation by Proximus
    • Configuration of the PC
  • Measure(s) taken for the disabled (presence and explanation if applicable): social rate for beneficiaries meeting certain criteria
  • equipment and terminal equipment required: ADSL/VDSL modem
  • Application procedure(s): hand-over of or letter sent to customer confirming the order and checking of identity card - Proximus points-of-sale. E-shop/Direct Sales/Customer Service
  • Marketing point(s): Proximus points-of-sale E-shop/Direct Sales/Customer Service
  • Contractual provisioning time (presence and number of days if applicable): Art. 8 General Terms and Conditions (.pdf)
  • Commercial provisioning time (presence and number of days if applicable): Art. 8 General Terms and Conditions (.pdf)
  • Contractual fault-clearance time: Art. 11 General Terms and Conditions (.pdf)
  • Rates and possible discount(s): Internet access
  • Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): open-ended contract (1 months’ notice)
  • Billing or payment statement method(s) and frequency: two-monthly billing or payment statement
    • Details given on the bill or payment statement: detailed billing or payment statement on request
    • Terms and conditions of payment: bank and postal giro transfer, direct debit
  • Type and characteristics (such as telephone number and opening hours) of helpdesk: information about products & services, orders, services disruptions, billing or payment statement: 0800 55 800

Mobile telephony

  • Trade name:
  • Name declared to the BIPT:
    • Proximus Easy
    • Proximus Smart
    • Generation MTV
  • Description: subscription
  • Coverage: national
  • Main technical characteristics2: purchase of a postpaid SIM card activated in real time
  • Measure(s) taken for the disabled (presence and explanation if applicable): social rate
  • Equipment and terminal equipment required: a mobile phone
  • Application procedure(s): signed contract and copy of identity card. Via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
  • Marketing point(s): via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
  • Contractual provisioning time3 / Commercial provisioning time3: Art. 2.2 General Terms and Conditions of the Proximus Service (.pdf)
  • Contractual fault-clearance time / Rates and possible discount(s): see our subscriptions
  • Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): unless a fixed term is explicitly mentioned in writing, the contract is concluded for an indefinite term (notice period of 1 month)
  • Billing method(s) and frequency: Monthly billing
  • Details given on the bill: There are 3 levels of detail:
    • AL or Detailed invoice
    • SN or Summary of national calls and detailed data of all other items
    • FS or Non-detailed invoice
  • Terms and conditions of payment: bank or postal giro transfer, direct debit, credit card
  • Type and characteristics (such as telephone number and opening hours) of helpdesk: you can get all information about our products and services on:
    • 6030 toll-free from your Proximus mobile within Belgium and abroad (if the number is available)
    • 078 05 6030 from any other phone within Belgium
    • +32 78 05 6030 from abroad (if the short number 6030 is not available)
  • Trade name:
  • Name declared to the BIPT
    • Pay&Go Easy
    • Pay&Go Smart
    • Pay&Go International
  • Description: reload card
  • Coverage: national
  • Main technical characteristics2: purchase of a prepaid SIM card activated as soon as the customer uses it to make their first national call.
  • Measure(s) taken for the disabled (presence and explanation if applicable): social rate
  • Equipment and terminal equipment required: a mobile phone
  • Application procedure(s): no special procedure. Via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
  • Marketing point(s): via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
  • Contractual provisioning time3 / Commercial provisioning time3: Art. 1.1 General Terms and Conditions Pay&Go (.pdf)
  • Contractual fault-clearance time / Rates and possible discount(s): see our subscriptions
  • Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): contract for an indefinite term
  • Billing method(s) and frequency: no invoice
  • Details given on the bill: N.A.
  • Terms and conditions of payment: prepaid cards are reloadable via Internet, your mobile phone, a reload card or ticket, an ATM or a public phone or choose direct debit with an automatic reload.
  • Type and characteristics (such as telephone number and opening hours) of helpdesk: you can get all information about our products and services on:
    • 6030 toll-free from your Proximus mobile within Belgium and abroad (if the number is available)
    • 078 05 6030 from any other phone within Belgium
    • +32 78 05 6030 from abroad (if the short number 6030 is not available)
  1. In some cases, a service may be equated with a network.
  2. Especially the technical characteristics essential to activate the service and/or network in question by oneself (i.e. the consumer themselves at home).
  3. Presence and number of days if applicable.

Mobile Internet

  • Access and use (per network and service1): Mobile Internet
  • Trade name:
  • Name declared to the BIPT: Mobile Internet (on laptop or iPad)
  • Description: postpaid or prepaid price plan to surf the Internet
  • Coverage: National
  • Main technical characteristics2: purchase of a SIM card. Mobile Internet is available as standard with the rate plan
  • Equipment and terminal equipment required:
    • Internet on laptop: a laptop with integrated modem or a laptop and a USB modem and a postpaid of prepaid SIM card
    • Internet on mobile phone: a mobile phone
    • Internet on iPad: a iPad and a micro-simkaart
  • Application procedure(s): signed contract and copy of identity card in case of a postpaid SIM card. No specific procedure for prepaid SIM cards. Via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
  • Marketing point(s): via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
  • Contractual provisioning time3 / Commercial provisioning time3 / Contractual fault-clearance time: Art. 4 and 2.2 of the General Terms and Conditions (.pdf)
  • Rates and possible discount(s): see our Internet rates.
  • Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): unless a fixed term is explicitly mentioned in writing, the contract is concluded for an indefinite term (notice period of 1 month).
  • Billing method(s) and frequency: monthly billing for postpaid subscriptions
  • Details given on the bill: there are 3 levels of detail:
    • AL or Detailed invoice
    • SN or Summary of national calls and detailed data of all other items
    • FS or Non-detailed invoice
  • Terms and conditions of payment: bank or postal giro transfer, direct debit, credit card. Reload for prepaid cards.
  • Type and characteristics (such as telephone number and opening hours) of helpdesk: you can get all information about our products and services on:
    • 6030 toll-free from your Proximus mobile within Belgium and abroad (if the number is available)
    • 078 15 6030 from any other phone within Belgium
    • +32 78 15 6030 from abroad (if the short number 6030 is not available)
  1. In some cases, a service may be equated with a network.
  2. Especially the technical characteristics essential to activate the service and/or network in question by oneself (i.e. the consumer themselves at home).
  3. Presence and number of days if applicable.

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