Call and surf abroad

Within and outside the EU

Within the EU

Within the EU (+ a few other countries) you call, surf and SMS at the same rate as in Belgium.

Check the EU countries

Top Destinations

Outside the EU

Outside the EU you call, SMS and surf at the standard rates of the country in question.

To call, SMS and surf more cheaply, choose one of the options below.

Pay per day of use or per month. You can cancel these options whenever you want.

Top Destinations where the options apply

Calling and surfing

Surfing only

Daily Travel Surf

  • 200 MB

3.50/day of use

Only charged on the days that the option is used

Travel Surf

Top
  • 1 GB

20/month

This option can be stopped at any moment

Travel Surf

Top Intense
  • 5 GB

75/month

This option can be stopped at any moment

World

The advantageous options below apply in all countries of the world outside the EU and with cruise ship, ferry, airplane and satellite networks. Except for some countries.

Countries that don’t benefit from the options below

Calling and surfing

Travel passport

World
  • 400 min. to call and receive calls
  • 400 SMS
  • 400 MB

75/month

This option can be stopped at any moment

Surfing only

Travel Surf

World
  • 1 GB

95/month

This option can be stopped at any moment

Travel Surf

World Intense
  • 5 GB

295/month

This option can be stopped at any moment

Outside EU

If you regularly travel to a Top Destination and very occasionally outside the Top Destinations, then choose one of the advantageous options below compatible with your TOP bundle.

Calling and Surfing

Travel passport

Outside EU & Top
  • 200 min. to call and receive calls
  • 200 SMS
  • 200 MB

50/month

This option can be stopped at any moment

Surfing only

Daily Travel Surf

Outside EU & Top
  • 200 MB

14.87/day of use

Only charged on the days that the option is used

Cost control

MyProximus

Thanks to the MyProximus application, you can obtain an overview of your calls, messages (SMS and MMS), and Internet usage at any time, with a single click.

SMS alerts

You regularly receive a text message indicating your data usage in Belgium and abroad, 24/7. This is an automatic service, so you don't have to do anything for it.

Surfing limit

Your mobile Internet connection will be cut off when your bill reaches €60 (incl. VAT) while abroad. You will be alerted by SMS. The surfing limit applies until the next billing period.

Change or deactivate the surfing limits

Want to change your surfing limit from €60 (incl. VAT) to €121 (incl. VAT)?

Want to activate/deactivate the surfing limit? Contact your Account Manager or call our customer service on 0800 22 200 (+32 475 15 60 00 abroad).

Daily Travel Passport

  • You only pay per day of use. The daily price is activated according to the zone you are in when you place a call or send a text to a country of one these two zones, use more than 200 KB of mobile Internet, or receive a call.
  • A day of use starts and ends at midnight, Belgian time. Unused minutes, texts and MB are not carried over to the next month.
  • No subscription charges. Free activation and deactivation possible at any time.
  • Not compatible with other roaming options or rate plans that give a discount on roaming rates, with VPN, or with business rate plans including roaming minutes, SMS or internet volume. If Daily Travel Passport is activated, all other roaming options will be automatically deactivated.

Good to know

  • Prices are valid from 1 July 2021.
  • Some operators charge extra fees for received calls – amounts may differ, depending on the operator.
  • Subscriptions are billed for a complete month (even during the incomplete months of activation and deactivation).
  • All individual data roaming bundles are billed per 100 KB session.
  • The options listed on this page are not valid for: Angola, Bhutan, Djibouti, Eritrea, Ethiopia, Falkland Islands, Lebanon, Maldives, New Caledonia, São Tomé and Príncipe and Venezuela. No options are available for these countries. The standard rates apply here.
  • Countries where 5G is available: Arab Emirates, Australia, Austria, Bahrain, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, El Salvador, Estonia, Finland, France, Greece, Greenland, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South-Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Turkey, United Kingdom and Vietnam. (This is an update of July 2022).

List of EU-operators and their technologies

Would you like to know which technologies are available in the country you are visiting? You can consult the list of technologies available in each country of the European Union (+ Iceland, Liechtenstein and Norway) for each operator with which Proximus has concluded a roaming agreement. This indicative list (.pdf) is subject to errors and changes. It is regularly updated based on the information provided to Proximus by foreign operators.

The name of the network selected for roaming may be displayed on your screen under a different trade name, chosen by the foreign operator, regardless of Proximus' wishes. In addition, for the reasons explained above (such as network coverage or topography), some technologies may not be available throughout the territory visited.

Is it the same quality of service when roaming as when in Belgium?

When roaming services are available in a foreign country, the quality of service offered may differ from that offered in Belgium due to various local factors related to the technologies available in that country such as whether they use latest technology, local network coverage, available speed, latency but also other external local factors such as topography and more.

Roaming users may not be able to call or text local Value Added Service numbers and certain Belgian TV content via Pickx may not be available when roaming outside the EU. It is also possible that applications or content available to local users may not be available to roaming users for technical or legal reasons.

How can I monitor my internet usage when roaming?

When roaming, you can monitor your internet usage at any time

  • by sending the word DATA by SMS to 8888: information about the amount of your consumption outside the package while abroad will be sent to you by SMS (sending and receiving free of charge)
  • by accessing the MyProximus app (using the app consumes data that is deducted from any mobile internet plan or billed if the customer does not have a mobile internet plan or if their plan is exceeded).

What happens if I connect to non-terrestrial networks, and can I avoid this?

Phone calls and data connections made in non-terrestrial areas (such as from a ship on a cruise or from a plane) use satellite networks corresponding to another geographical area and are considered to be outside the European Union. The national rate does not apply to these calls and they will be charged roaming charges.

Connecting via non-terrestrial networks can increase your bill. To avoid this, it is best to:

  • activate the flight mode on your device in the settings
  • or request a free opt-out for roaming outside the European Union via the MyProximus app or calling 6030 to block all connections to these networks but still be able to roam within the European Union

As someone who crosses borders, can I avoid connecting to foreign networks?

You can avoid connecting to foreign networks via your device settings:

  • either by deactivating the automatic selection of the network operator and manually selecting Proximus
  • or by removing roaming

Is there a limit to my Internet usage abroad?

In order to avoid high bills, your mobile Internet connection abroad will be blocked if your data consumption abroad goes 60 EUR (incl. VAT) above the bundle.

If you wish to continue surfing, you can request to remove this limit at your own responsibility. If so, your mobile Internet connection will be blocked again if the usage reaches EUR 121 (incl. VAT), unless you decide to remove this second limit too. If so, you continue to surf without limit at your own responsibility.

You can change this setting at any time.

What happens if I call or text Value Added Service numbers from abroad?

When abroad, the price displayed for calls and texts to Value Added Service (VAS) numbers applies to local users. When roaming users use these VAS numbers, there is always a surcharge, even for services advertised as free.

VAS numbers are numbers that give access to a service (game, matchmaking, content editing, information, doctors on call, etc.). The operator charges for services, which can vary greatly, in addition to the cost of the call or text.

In principle, customers roaming within the European Union benefit from the same rates as they enjoy in Belgium, without any additional costs.

However, this does not apply when the roaming customer makes calls or sends texts to VAS numbers in the country they are visiting or to Belgian, European or international VAS numbers. If so, Proximus will charge the customer a surcharge, even for services advertised as free, because Proximus will have to pay the operator in the country they have visited a surcharge for routing the call or text to the VAS number.

Is it possible not to receive messages when I arrive in a foreign country?

In the interests of transparency, when you enter a foreign country, you will receive a text with information on the applicable tariffs for mobile communications in that country, including mobile Internet use. If you do not wish to receive text messages about tariffs, you can request to deactivate this service by calling 6030. You can change this setting at any time. If the country you are visiting is one of the other 26 EU countries, you will also receive a text informing you of the ways to contact the emergency services in the country you are visiting. For security reasons, you cannot request to deactivate this service and we recommend you save this text message.