Upstream/downstream speeds: The actual speed, experienced by the customer, also depends on the computer installation and, in exceptional cases, on the general use.
Mobile Internet: if the volume is used up: €0.083 per additional MB. Only for use in Belgium. In order to enjoy Mobile Internet you need a modem or a device with integrated 3G/4G technology.
Repairs within 5 working hours: In case of an incident with the Internet access or one of the Internet services (e-mail) you can count on a guaranteed repair within 5 working hours (not on Sundays and public holidays) if the incident is reported before 5 p.m. (before 1 p.m. on Saturdays). If it cannot be restored within the agreed timeframe, we will temporarily restore it via the 3G/4G network.
Mobile Back-up: free installation on a new line, €100 on an existing line. Only available after an evaluation of your mobile coverage.
Price excludes VAT.