Download speed: The indicated speeds are maximum speeds. For more information, see www.proximus.be/internetspeed
Mobile Internet: if the volume is used up: €0.083 per additional MB. Only for use in Belgium. In order to enjoy Mobile Internet you need a modem or a device with integrated 3G/4G technology. You need to combine a mobile phone subscription in a Pack with Office&Go, as well as a compatible device in order to surf with your smartphone via the 3G/4G network.
Repairs within 5 working hours: In case of an incident with the Internet access or one of the Internet services (e-mail) you can count on a guaranteed repair within 5 working hours (not on Sundays and public holidays) if the incident is reported before 5 p.m. (before 1 p.m. on Saturdays). If it cannot be restored within the agreed timeframe, we will temporarily restore it via the 3G/4G network.
IT Assistant: IT assistant helps you to solve all IT-issues, such as configuration of your internet, PC, Windows 8, connecting printers, etc. If an intervention at your premises is required, charges will apply. If the issue you called us for reoccurs a second time, and if you call us back within 7 days, we will solve the issue free of charge. The service can not be contacted for paying installations such as Microsoft Office 365, installation of your internet, etc.
Price excludes VAT.
Conditions IP Pack
Offer reserved for business customers.
IP Pack only available on Internet Pro+ Fiber connections.
The customer must fill in the IP Packs order form and explain his needs by describing his network. This will be verified by the competent services.
As a responsible member of the Internet community, Proximus fully complies with the directives of the IANA and RIPE NCC on the allocation of IP addresses and their routing. The number of available IPv4 addresses (32-bit addressing) keeps decreasing while demand is constantly growing. To allocate the addresses efficiently, RIPE (www.ripe.net) and other organizations responsible for registration and monitoring closely adhere to the directives cited in the main points of Internet Registries - IP allocation (see RFC2050). Moreover, Proximus and its customers are required to comply with these directives. Just as the competent authorities allocate IP addresses to Proximus (which rents them), the same applies to Proximus customers. The networks allocated to Proximus within CIDR (Classless Internet Domain Routing) blocks are non-transferable and therefore may not under any circumstances be allocated to another entity. Proximus reserves the right to resize or remove the address class(es) allocated to a given customer at any time and without prior notice.
The IP Pack will be configured remotely by Proximus at network level. The server must be configured by the customer.
The installation is always free of charge, whether the customer already has an Internet Pro+ Fiber connection, or acquires his IP Pack at the same time as his Internet connection.
Price excludes VAT.