You have recently received a communication that may cause an interruption of services as a result of the TITAN project? We will explain what this means for you.
To support you in your activities, Proximus continuously works to improve, optimize and upgrade its voice and data networks.For many years, substantial investments have been made in the fixed access network (fiber) and the mobile network (5G). Ten-year investments have also been planned for the transport network (the backbone).
To support rising usage and traffic, it is crucial to proactively, and exceptionally, adapt the transport infrastructure at the heart of our network. This work is part of the TITAN (Terabit IP Transport Network) Project.
In practice, Proximus will carry out the scheduled works for the migration of all types of Ethernet-based services between July 2018 and 2021.
These works will be carried out in phases, zone by zone, for the period indicated. If there is a risk that the works will impact your communications, we will inform your contact person well in advance.
Two weekly intervention windows will be scheduled on Monday and Wednesday from 00:00 to 06:00. Service impact starts at 01:00. We expect impact to last between 30 minutes and max 2 hours 30 minutes. Your services will be gradually restored.
This intervention requires no action from you and you can rest assured that we'll do everything possible to limit the inconvenience caused by these exceptional works.
The list of planned works and your contacts can be consulted in My Operational Manager, part of MyProximus. For each planned work, you can select a contact person.
Do you need more information about My Operational Manager? Download the manual.
All services in the same region or city may be impacted during the planned works:
Equipment that requires a connection to the internet may also be affected by the planned works. We therefore recommend that you perform eventual maintenance work (e.g. backing up in the Cloud, installing server updates, etc.) before or after the scheduled work.
If your service is unexpectedly not restored by 06:00, then you can try a restart of your local device (CPE router, B-box modem...). If that does not fix the problem, please contact your Proximus helpdesk on 0800 55 200.