How to register for MyProximus

For your organization or company, you can manage your landlines, mobile phones, and ICT applications via MyProximus: bills, usage, services, options, etc.

Want to see only your own mobile usage in MyProximus? Download the app.

Choose your role in MyProximus

If you manage and analyze telecom products for your whole company, first choose the role you want to have in MyProximus: Access Owner or Delegate User.

For example: Company Smith SA

Picture example Access Owner

Philip Smith
Access Owner
Full access and management in MyProximus

Example MyProximus for Access Owner

Picture example Delegate user

Delegate Users
Users of a specific section in MyProximus

Example MyProximus for Delegate user

As Access Owner, you have a complete overview in MyProximus:

  • You can see all the information and use all applications. Online, you can order, purchase, manage bills, make changes, etc.
  • You can designate Delegate Users and give them access to applications.
  • You are the official and contractual point of contact for the MyProximus account of your organization(s).
  • You have final responsibility for all the actions of Delegate Users on MyProximus. That's why there is only one Access Owner.

As Delegate User, you only use specific sections of MyProximus:

  • You can only use the applications in MyProximus for which you have obtained access from the Access Owner: e.g. manage bills, order and manage products, etc.
  • You are responsible for your actions within those applications of MyProximus.
  • There can be several Delegate Users, but first there has to be an Access Owner.


Register as Access Owner

There can only be one Access Owner per organization.

  1. Fill in your details. Don't forget to checkmark the box concerning the General Terms and Conditions.
  2. Click Confirm to send the form.
  3. We will call you for further information and send you the contract by e-mail.
  4. We will send an e-mail confirmation of your registration to MyProximus as Access Owner, and explain how to log in.
Register as Delegate User

There can be several Delegate Users per organization. Choose the products you want to manage for your company: landlines and fixed Internet on the one hand, and/or mobile numbers and mobile Internet on the other. If you want to manage both types of product, you only need one username and password.

Delegate User for landlines and fixed Internet
  1. Register with your e-mail address: this will become your username. Choose a password and fill in the other information.
  2. Click I want to manage my fixed products and enter your customer number, bill date, and activation code.
  3. Then choose the applications you wish to access and confirm.
  4. Your Access Owner will receive an e-mail to approve your registration. This must be done within 14 days.
  5. After the approval, you will receive an e-mail to Confirm your MyProximus login. Click the link in this e-mail. Enter your password. You will see the welcome screen of MyProximus for a Delegate User.
Delegate User for mobile numbers and mobile Internet
  1. Ask your Access Owner to log in to MyProximus.
  2. In the User Management section, the Access Owner can create a Delegate User account for you.
  3. For this, the Access Owner needs your name, e-mail address, and mobile number. Your e-mail address will become your username.
  4. Once the Access Owner has created your account, you will receive an e-mail to Confirm your MyProximus login. Click the link in this e-mail. Choose your own password. You will see the welcome screen of MyProximus for a Delegate User.

 Log in to MyProximus

We advise you to consult MyProximus via the browser of your computer or tablet. The MyProximus app is only intended for tracking your personal usage, not for managing company applications.

Log in to MyProximus with your username (your e-mail address) and password. You can also log in with the app itsme.

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