Before March 15, 2019 you need to adapt your iPhone or iPad settings to continue to receive your e-mails on your mobile device. We are doing an update of the Proximus Mail system to better protect your online privacy.

This is only applicable if your e-mail account is set up as a POP account: you can check this in step 4. If your e-mail account is set up as an IMAP account, you do not need to make any changes. If you are receiving e-mails on different devices or you have more than one e-mail account, please check on each device for every e-mail account if it is set up correctly.

Follow these steps to adapt your settings:

1. Go to Settings.
   
   
2. Scroll down and tap Accounts & Passwords.
   
   
3. Tap on your e-mail account, in this example "demo apop".
   
   
4. Tap Advanced.
   
   
5. Tap Authentication.
   
   
6. Tap Password.
   
   
7. Tap on Passwords & Account....
   
   
8. Enable Use SSL. Check if the Server Port is 995.
   
   
9. Tap Done.
   
   

You have now made the necessary changes to continue receiving e-mail.

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