Problems with M2M Cockpit

Download the starter guide and manual of your M2M Cockpit with step-by-step instructions for using all the functions of the M2M Cockpit.

  • The starter guide (.pdf) (in English, only available for M2M Cockpit users) shows you the basic functions of the M2M solution so you can get started immediately.
  • The manual (.pdf) (in English, only available for M2M Cockpit users) offers you an overview of all the functions of your M2M solution and explains how to use them.

Do you have a problem with M2M Cockpit that is not described in the starter guide or manual? Consult the News&Notes (on the start page of M2M Cockpit) or the FAQs (in the  M2M Cockpit's Help section).

Couldn’t find a solution? Contact us by phone, e-mail, or via the online form, depending on your problem.

Are you having problems connecting with your SIM card?

Contact us using the online form, send an e-mail to ict-servicedesk@proximus.com or call us on 0800 14 888 (in Belgium) or +32 70 211 100 (abroad), 24 hours a day, 7 days a week.

Always provide the following data:

  • Your SSID number: you will find this number in your M2M Cockpit. Click Home > My Service Agreement > Account number.
  • The date and time the problem was detected.
  • The details of the SIM card(s) concerned: are all the SIM cards affected, or just a few? In that case, be sure to provide the MSISDNS numbers, which you will find on the SIM card(s).
  • The details of the APN concerned: is it a public or private APN?
Do you have a technical problem?

Do you have a technical problem that is not described in the News&Notes on the start page of M2M Cockpit?

Are you sure you have a technical trouble or face an abnormal behaviour deviating from what you have configured ?

Contact us via the online form, send an e-mail to ict-servicedesk@proximus.com or call us on 0800 14 888 (in Belgium) or +32 70 211 100 (abroad), 24 hours a day, 7 days a week.

Always provide the following data:

  • Your SSID number: you will find this number in your M2M Cockpit. Click Home > My Service Agreement > Account number.
  • The date and time the problem was detected.
  • The location of the problem: in which part of the Cockpit did the problem occur?
  • A description of the problem. Add a screenshot if possible, to help clarify the problem.
Do you have a problem logging in?

Contact us via the online form or send an e-mail to cca.m2m@proximus.com.

Always provide the following data:

  • The name of your company.
  • Your customer number: you will find this number on your bill.
  • The name of your contact person.
  • Your e-mail address and phone number.
  • Your question, or a description of the problem.
Do you have a problem with your bill?

Contact us via the online form or send an e-mail to cca.m2m@proximus.com.

Always provide the following data:

  • The name of your company.
  • Your customer number: you will find this number on your bill.
  • Your name.
  • Your e-mail address and phone number.
  • Your question, or a description of the problem.
Still haven't received your SIM card(s)?

You still haven't received your SIM card(s) after 5 working days?

Then send an e-mail to log.ebu@proximus.com.

Always provide the following data:

  • Your SSID number: you will find this number in your M2M Cockpit. Click Home > My Service Agreement > Account number.
  • Your PO number: you will find this number in your M2M Cockpit. Click Cockpit Request > Track Request > Tracking number.

Want to keep this information at hand? You can save and print the file "Problems with M2M Cockpit" (.pdf) .

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