Always provide the following data:
- Your SSID number: you will find this number in your M2M Cockpit. Click Home > My Service Agreement > Account number.
- The date and time the problem was detected.
- The details of the SIM card(s) concerned: are all the SIM cards affected, or just a few? In that case, be sure to provide the MSISDNS numbers, which you will find on the SIM card(s).
- The details of the APN concerned: is it a public or private APN?