Fixed Mobile Unification (FMU)

With FMU, you can easily answer all your mobile calls like fixed calls and still use all the functionalities of your telephone exchange. Manage FMU with the application or in MyProximus.


Application

FMU Application
Download and install the app

To use FMU on your smartphone, download and install the app, available for Android and iOS.

Some settings can only be managed by your administrator.

If you cannot change your status, schedule or notifications, please consult your administrator to enable these options.

FMU for Android
  1. Download and install the app.

    Play Store

  2. Tap the FMU icon. Upon first use you must connect to the mobile network. Afterwards, you can use Wi-Fi.
  3. Agree with the general terms and conditions.
  4. Activate FMU, select Yes.

Ready! FMU is now activated. Consult your status and schedule on the home screen of your app.

By default, you will receive text messages when your administrator changes your status and a beep notification is played to indicate supervision by the telephone exchange. The beep notification can be disabled in the settings menu of the app.

FMU for iOS
  1. Download and install the app.

    App Store

  2. Tap the FMU icon. Upon first use you must connect to the mobile network. Afterwards, you can use Wi-Fi.
  3. Agree with the general terms and conditions.
  4. Activate FMU, select Yes.
  5. Identify yourself by selecting OK and sending the control text message that pops up. Don’t change the content of the message.

Ready! FMU is now activated. Consult your status and schedule on the home screen of your app.

By default, you will receive text messages when your administrator changes your status and a beep notification is played to indicate supervision by the telephone exchange. The beep notification can be disabled in the settings menu of the app.

FMU on other devices

If you do not have a smartphone or you are using a different operating system, you won’t be able to use the app, but you can type #135# on your device and press the send key to access your FMU settings:

  1. Professional: calls are supervised by the telephone exchange. In case of no answer, calls are transferred to the telephone exchange voicemail. During outgoing calls your fixed number is displayed.
  2. On duty: calls to your fixed number are supervised by the telephone exchange and will be presented to your mobile device. Calls from your mobile device are not supervised by the telephone exchange, only calls made from your fixed line are. In case of no answer, calls to your fixed number (not answered on your mobile) are transferred to the telephone exchange voicemail while calls to your mobile number are transferred to your mobile voicemail. During outgoing calls your mobile number is displayed.
  3. Private: calls are not supervised by the telephone exchange.
  4. Notification on: turns beep notifications on to indicate that an outbound call is being supervised by the telephone exchange.
  5. Notification off: turns beep notifications off to indicate that an outbound call is being supervised by the telephone exchange.
Change the status, schedule or notifications

Set your status to professional, private or on duty and disable beep notifications and text messages.

Change of status or schedule
  1. Tap the Menu icon icon and select Scheduler.
  2. Tap the Plus icon icon to create a new timeslot. If the timeslot already exists, delete it first to avoid conflicts. To delete a timeslot, swipe left over the timeslot and tap Trash icon.
  3. Select one or more days and a start hour and end hour for your schedule. The minimum duration of a timeslot is 5 minutes.
  4. Choose a status: private, professional or on duty:
    • Private: calls are not supervised by the telephone exchange.
    • Professional: calls are supervised by the telephone exchange. In case of no answer, calls are transferred to the telephone exchange voicemail. During outgoing calls your fixed number is displayed.
    • On duty: calls to your fixed number are supervised by the telephone exchange and will be presented to your mobile device. Calls from your mobile device are not supervised by the telephone exchange, only calls made from your fixed line are. In case of no answer, calls to your fixed number (not answered on your mobile) are transferred to the telephone exchange voicemail while calls to your mobile number are transferred to your mobile voicemail. During outgoing calls your mobile number is displayed.
  5. Tap Save.

Turn off scheduling and select a manual status:

Note: when you turn off your schedule, your status is no longer automatically adapted.

  1. Open the home screen.
  2. Move the slider to the left (grey) next to Use planning. If you only have an on indicator, your schedule can only be adapted by your administrator.
  3. Change your status to Private, Professional or On duty.

You can also turn you schedule on or off by tapping the Menu icon icon and selecting Scheduler. Move the slider next to Schedule to the left to turn it off (grey) or to the right to turn it on (purple).

Manage beep and text message notifications

To turn the beep notification on or off:

  1. Tap the Menu icon icon and select Settings.
  2. To turn the beep off, move the slider to the left (grey) next to Outgoing call beep. To turn the beep on again, move the slider to the right (purple).

To turn text messages on or off:

  1. Tap the Menu icon icon and select Settings.
  2. To turn text messages off, move the slider to the left (grey) next to Status change. To turn text messages on again, move the slider to the right (purple).

MyProximus

MyProximus
Manage scheduling

As an administrator, you can only create or change the planning of managed users in the MyProximus Mobile section, as they unable to do so in the app. Self-managed users create or change their own planning in the app.

To add, change and remove FMU numbers or change a self-managed user to a managed user, please consult your Customer Support Officer.

Viewing FMU numbers

You can view or create schedules for your FMU numbers in the MyProximus Mobile section:

  1. Log in to MyProximus to view your products.
    View your products
  2. Click on Products & Services and select Fixed Mobile Unification (FMU).
  3. If you have more than one account number, select the account number you wish to manage.
  4. FMU numbers will now be displayed in the first tab, non FMU numbers in the second tab.
Scheduling templates

Create a scheduling template to easily apply the same schedule to one or more users.

  1. Log in to MyProximus to view your products.
    View your products
  2. Click on Products & Services and select Fixed Mobile Unification (FMU).
  3. Click on Scheduling templates in the left menu.
  4. Select one or more days and a start hour and end hour for your schedule. The minimum duration of a timeslot is 5 minutes.
  5. Choose a status: private, professional or on duty:
    • Private: calls are not supervised by the telephone exchange.
    • Professional: calls are supervised by the telephone exchange. In case of no answer, calls are transferred to the telephone exchange voicemail. During outgoing calls your fixed number is displayed.
    • On duty: calls to your fixed number are supervised by the telephone exchange and will be presented to your mobile device. Calls from your mobile device are not supervised by the telephone exchange, only calls made from your fixed line are. In case of no answer, calls to your fixed number (not answered on your mobile) are transferred to the telephone exchange voicemail while calls to your mobile number are transferred to your mobile voicemail. During outgoing calls your mobile number is displayed.
      If you want calls transferred to the mobile voicemail or to create a whitelist of numbers that bypass the FMU solution, please contact your Customer Support Officer. This change applies to all your FMU numbers.
  6. Choose a name for your template (e.g. Option1). When you create a bulk upload, the name of the template will be referenced in the .csv file.
  7. Click Save all changes to finish.
Scheduling individual users
  1. Log in to MyProximus to view your products.
    View your products
  2. Click on Products & Services and select Fixed Mobile Unification (FMU).
  3. Click the Scheduling icon button next to the number you wish to manage. You will now be able to define a schedule. If you want to change an existing timeslot, delete it first to avoid conflicts.
  4. Select a template or select one or more days and a start hour and end hour for your schedule. The minimum duration of a timeslot is 5 minutes.
  5. Choose a status: private, professional or on duty:
    • Private: calls are not supervised by the telephone exchange.
    • Professional: calls are supervised by the telephone exchange. In case of no answer, calls are transferred to the telephone exchange voicemail. During outgoing calls your fixed number is displayed.
    • On duty: calls to your fixed number are supervised by the telephone exchange and will be presented to your mobile device. Calls from your mobile device are not supervised by the telephone exchange, only calls made from your fixed line are. In case of no answer, calls to your fixed number (not answered on your mobile) are transferred to the telephone exchange voicemail while calls to your mobile number are transferred to your mobile voicemail. During outgoing calls your mobile number is displayed. If you prefer calls to be transferred to the mobile voicemail of users or if you want to create a whitelist of numbers that bypass the FMU solution, please contact your Customer Support Officer. This change applies to all FMU numbers.
  6. Click on Add slot. Repeat until all timeslots have been created.
  7. For an individual user, you can also change additional parameters:
    • Beep notification: when activated, the beep notification will be played in professional mode to indicate that an outbound call is being supervised by the telephone exchange.
    • Notification (status update): when activated, the user will receive a text message when his status is changed by the fleet manager.
    • Auto/Manual status: when activated, the user has the possibility to use automatic scheduling, but also to disable his schedule and choose a manual status.
  8. Click Save all changes to finish.
Scheduling multiple users
  1. Log in to MyProximus to view your products.
    View your products
  2. Click on Products & Services and select Fixed Mobile Unification (FMU).
  3. Click on Bulk scheduling in the left menu.
  4. You now have 2 options:
    1. Schedule users in bulk: applies a scheduling template you created to multiple users.
      • Download the .csv file with 2 columns:
      • Mobile Number: number you want to apply the schedule to (without 0).
      • Scheduling Template File Name: enter the exact name you have chosen for your scheduling template (case sensitive) or the planning will not be applied.
    2. Change user configuration in bulk: applies a scheduling template and additional parameters to multiple users.
      • Download the .csv file with 6 columns:
        Mobile Number Scheduling Template File Name Notification (Beep) Notification (Status updates) Auto/Manual Status Active State
        473123456 Option1 On On Auto
        473123456 Option1 Off Off Manual Professional
      • Mobile Number: number you want to apply the schedule to (without 0).
      • Scheduling Template File Name: enter the exact name you have chosen for your scheduling template (case sensitive) or the planning will not be applied.
      • Notification (Beep): plays the beep notification in professional mode to indicate supervision by the telephone exchange. On to activate, Off to deactivate.
      • Notification (Status updates): sends the user a text message when a status change occurs. On to activate, Off to deactivate.
      • Auto/Manual Status: for managed users, Auto needs to be used or you will receive an error message. Managed users must always have at least one timeslot scheduled, their schedule cannot be empty. For unmanaged users that can change their own schedule, Manual needs to be used.
      • Active State: if you entered Manual in the previous column, you must indicate an active status. You can choose from: Private, Professional or On Duty.
  5. Click Browse… to add the .csv file you just created.
  6. Click Import File to apply the new scheduling.
Solve problems with scheduling

Often you can easily solve them by verifying that:

  • FMU is active for the number you want to update. If FMU is not active, contact your Customer Support Officer.
  • Managed users do not have an empty schedule. At least one timeslot must be configured.
  • You are not trying to apply an Auto status to an unmanaged user. You can only change the status of an unmanaged user by assigning it as Manual and setting an Active Status such as Private, Professional or On Duty. Please consult the section about managing schedules for multiple users (bulk scheduling) and check the content of the .xls file for errors.
  • Timeslots do not overlap each other. Delete the timeslot you wish to update and then create a new one.

If despite these verifications you’re still experiencing problems, do not hesitate to contact us.

Billing

Details about your FMU traffic can be found on your invoice under the label FMU.

It is possible to distinguish your FMU costs from other costs using the Proximus split billing solution to control and reduce mobile telephony costs. For more information, please contact your Customer Support Officer or Account Manager.

Contact us

Our employees are ready to help you!

Contact us