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Explanation of your bill

As a business customer, do you have several fixed lines, Internet subscriptions or telecom solutions with Proximus?
Your bill for your fixed line has been revamped.
Your bill is made up of three main parts:

  1. The cover page is the official bill and sets out the total amount payable and all payment details.
  2. The bill overview shows a breakdown per service (telephony, Internet, etc.) and, where applicable, per address.
  3. The bill detail shows even more details: your products, along with their related subscription and usage.

Here is an explanation of the items as they appear on your bill.


Bill data

address data of a bill
address data of a bill
  1. Your customer address is the official address of your company.
  2. Your billing address is where we send you the bill.
    Want an electronic bill (by e-mail or via Zoomit)? Log in to MyProximus and change this.
    Want your bill sent to a different address? Or are your moving your operations? Or would you rather receive a bill through Basware or the post? Contact us.
  3. Agreement: Do you receive several bills? In that case, "agreement" refers to a specific part of your products and services. Would you rather have one bill? With the revamped, clear layout this is worth considering!
  4. Reference: Want a personal reference (e.g. a PO number, project name, etc.) on your bill? Your contact person will create a customized reference for your next bill.

Bill amount

the amount of a bill
the amount of a bill
  1. Date of your bill
    You receive a bill every month, always on approximately the same day of the month.
  2. Total excl. VAT
    This is the amount due, excluding VAT, for all your Proximus services. This amount is also indicated at the top of the Bill overview and at the top of the Bill detail, after which it is grouped by service (telephony, Internet, etc.) or, respectively, itemized per product and number, with usage details.
  3. VAT
    This is the total VAT due, in most cases 21%. If another VAT rate applies, a code, e.g. (9), will explain this divergence. Where necessary, this code will be repeated in the right-hand column in the Bill detail.
  4. Services provided by third parties
    If one of your employees has purchased, say, a bus or tram ticket via SMS or called a 0900 number, the total amount for this, including VAT, will be indicated here.
    You will find an overview of these services on the last page, in a separate document. You will recognize this by the ST number.
  5. Total due
    This is the amount you must pay. This total amount includes VAT and any amounts for Services provided to third parties.

Your bill online?

the login data of a bill
the login data of a bill
  1. Log in to proximus.be/myproximus with your username. Here you can consult:
  2. Have you already signed up on MyProximus?
    If so, you'll find your login (username) here.
    • Are there several usernames for MyProximus in your company? We only mention the first.
    • Need an additional username? Register using your customer number, activation code and billing date.
    • Need an additional username for MyProximus Office, MyProximus Mobile or MyProximus ICT? Read here how you can sign up for MyProximus
    • Forgotten your password? Set a new password.
  3. Not signed up on MyProximus yet?
    • Register using your customer number, activation code and billing date.
    • Want access to MyProximus Office, MyProximus Mobile or MyProximus ICT? Read here how you can sign up for MyProximus.
    • You can give access to several people in your organization.

Payment data

Payment data of a bill
Payment data of a bill
  1. Pay the bill amount on time or opt to pay by direct debit.
    If you see “This amount will be presented to your financial institution for payment…” you already have a direct debit in place and your bill will be paid automatically.

Your contact person

your contact persons
your contact persons
  1. Any administrative questions? Any technical questions? Any commercial questions about your business solutions?
    You always have the right telephone number and e-mail on hand.

Bill overview

Overview of a bill
Overview of a bill
  1. Bill overview
    All amounts are without VAT, but they include discounts.
    • At the top of the overview, you will find the one-time charges total, the subscriptions total (current month), and the usage total, (previous month) for the whole bill.
    • The total amount is indicated at the top right.
    • From top to bottom, this is divided into different items, sorted by type of service and by address.
  2. Page reference
    For each service, consult the corresponding page, which each time has a Bill detail, divided by product.
  3. General services
    These are services at customer level which are not linked to one of your installation addresses: rate plans, Explore solutions, leased lines, Cloud, Machine-to-Machine, Services provided to the employees, etc.
  4. Telephony, Internet and TV services per address.
    For each address (sorted by Belgian postal code and then by country), you will find your services (telephony, Internet, TV, equipment and telephone exchanges) here. For each number, the total is given of the one-time charges, of the subscription fee for the current month, and of the usage of the previous month. The right-hand column shows the total.

Bill detail

Details of a bill
Details of a bill
  1. Bill detail
    All amounts are without VAT. For information purposes, the total of the discounts incorporated is also indicated.
    • The total amount is indicated at the top right.
    • From top to bottom, this is divided into different items, sorted by type of service and by address.
  2. General services
    With regard to services at customer level which are not linked to one of your installation addresses (e.g. rate plans, Explore solutions, leased lines, Cloud, Machine-to-Machine, Services provided to the employees, etc.), you will find all details here: product name, subscription fee and usage details.
  3. Telephony, Internet and TV services per address.
    Here you will find your services (telephony, Internet, TV, equipment and telephone exchanges) for each address (sorted by Belgian postal code and then by country). For each number you will see the following:
    • Subscriptions: the subscription fee per product for the current month
    • Usage: the usage of the previous month.
  4. Period or date
    You pay the subscription fee for the current month and for the usage of the previous month. If you also started a new subscription in the past month, then the exact period during which your subscription was active in that month is indicated here.
  5. Quantity or volume:
    Quantity:
    how many products you have, and how often you have used your product or service in the past month.
    Volume: the amount of MB of data you have used surfing the Net.
  6. Duration or unit price
    Duration: for how long you have made calls or surfed the Net.
    Unit price: price for one subscription, product or service, without any discount
  7. Total in € excl. VAT
    Actual amount charged for that month without VAT: the number of days times the unit price. Sometimes this amount is 00 euro as it is included in your subscription. In some cases you are granted a discount.
  8. % VAT
    The VAT rate applied, i.e. 21% in most cases. If another VAT rate applies, the divergent percentage will be indicated here. The code, e.g. (9) refers to the explanation on the first page of your bill.

Want more details about your usage?

  • Log in to MyProximus and view such details as the point in time, duration, data volume, etc. of your usage per service and per product.
  • Use Billing Manager and create your own detailed reports of your bills.

Services provided by third parties

Services provided by third parties on a bill
Services provided by third parties on a bill
  1. Services provided by third parties
    If you have purchased, say, an SMS ticket for use on a bus or tram, or called a 0900 number, you will receive a separate document (with an ST number) showing the total amount and the detailed amount per provider, always including VAT.
    • The costs for using these services will be directly passed on to the third-party provider concerned.
    • If you need a separate bill (with VAT details) for this, or if you need more information about these purchases/services, please contact the third-party providers.
    • If you wish to restrict or block certain pay-for numbers, pay-for text messages or mobile payments for your employees, please contact us.

If you have any other questions about your bill, please get in touch with the contact persons mentioned on the first page of your bill.


Contact