Gunther Bamelis, CEO of ’t Veer
’t Veer is bespoke solutions company in Menen, Belgium. It employs almost 700 disadvantaged people on 4 sites of which 100 at customer sites. The challenge: organise efficient communications internally and with customers:
The answer laid in a professional telephony solution which allowed the ‘t Veer team to work more intelligently and deliver better customer service.
Gunther Bamelis, CEO, ’t Veer: “To work more efficiently, everyone who travels a lot got the same number for their fixed and mobile phones. And we got a new, advanced telephone exchange to coordinate it all seamlessly.”
“If someone calls me now, my mobile and fixed lines ring simultaneously. I can answer anywhere. No more diverting from fixed to mobile to voicemail. Customers are helped faster and our internal communications are a lot smoother”.
Gunther Bamelis, CEO, explains, “We really needed to work with our customers professionally. So we needed a new telephone exchange which could combine fixed and mobile phones seamlessly and guarantee a flawless data flow. Only Proximus could provide professional help. There was no loss of time, no problems or extra costs!”
Hans Mestdagh, Proximus Account Manager: “The starting point is listening to the customer’s real needs. Especially if they know little about IT. Some employees were given the same number for fixed and mobile. Others chose a single mobile number. Fewer lines meant a lower bill and better collaboration.”
“It starts with optimum reception and audio quality,” explains Katelijne Blondeel, who is responsible for the day-to-day management of the system. “And there’s more. Every day, we see how handy it is to organise everything via a single point. We can make most adjustments ourselves and if there’s a problem, we’re helped quickly and efficiently.”
“And think of the future together of course,” adds CEO Gunther Bamelis. “So we chose an easily expandable telephone exchange and a microwave link for traffic between our sites. So we can connect the new 6,000m2 factory which we’re opening later this year without extra investment. Which makes it integrated and future-proof.