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Customer relationships

Make the customer your best promoter

Excellent channel to meet your customers
Succeed in each interaction
Long-term commitment to your brand

#Interact

One and the same environment for conversations on social networks

39% of people who complain about a company on social networks are expecting a response within 60 minutes. Still, the average response time is 5 hours

source: Edison Research

  • You receive, on a single interface, all messages sent by your customers through Chat, Facebook or Facebook Messenger
  • You answer their questions through the channel they prefer
  • You forward the messages to the right employee, based on language and competences
  • Employees can intervene when a conversation between user and chatbot seems to fail
  • The #Interact interface can easily be integrated into your existing systems

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Docdrop

A simple and safe way to be paid by your customers

  • Create your invoices and send them securely via the Proximus Docdrop platform
  • Docdrop is responsible for sending the invoices to your customers
  • Choose your delivery method: e-mail certified or not, postal mail, scan & pay etc.
  • Receive a text message as confirmation of delivery
  • Follow unpaid invoices via your reminder application by SMS, e-mail, phone calls, etc.

Average processing time of an invoice, from receipt to payment:

  • Paper invoice: 18 minutes
  • PDF invoice: 10 minutes
  • Electronic invoice: 5 minutes

80 kg of paper wasted per year and per employee

(source: Audros Technology)

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SMS notification

Automation solution administrative procedures

  • Manage your appointment with an SMS so that your customers no longer miss their appointments and avoid wasting time
  • Manage unpaid invoices with a simple SMS for reminder and confirmation
  • Communicate effectively by SMS in crisis or emergency situations
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