Optimised client interaction
Automatic Call Distribution
Interactive Voice Responsee
In today's competitive global marketplace, customer service is increasingly critical to attract and retain customers.
Our tailor-made call center solutions include call queuing and routing based on:
|Numbers||Costs for the caller||Costs for you (as service provider)|
|0800||Toll free||All communication costs|
|090X and 070||Surcharge determined by you|
|078||National call||Usage of our platform|
Answer 100% of telephone calls and all emails within 12 hours, that’s the ambition of the customer service at Decathlon Belgium in Evere.
The customer comes first at Decathlon. And to continuously serve them better, the company opted for a personalized telecom solution, safe and innovative.