A technical helpdesk, reachable at 0800 55 200, is available 24/7 to help you with all your repairs and technical questions.
For ICT and cloud solutions, dedicated teams of specialists are at your service. In addition, you can contact your personal account manager at any time.
The work schedules our our technicians are flexible so we can repair your Internet/telephone line within 24 hours, and in most cases even within 5 working hours.
In the meantime, we transfer each call to your landline to a mobile number of your choice. If we don't manage to fix your connection in time? A free USB-modem is at your disposal.
Check your bills and credit notes online and download them via MyProximus. You have access to your landline and Internet connection status at any time via MyProximus.
Proximus offers you the fastest telephone network with the largest coverage in Belgium. Stay connected at all times on your laptop, tablet or smartphone thanks to the best 3G/4G mobile Internet network in Belgium.
In addition, you surf for free via more than 930,000 Wi-Fi Hotspots in Belgium and more than 13 million spots worldwide.
Thanks to the ISO 9001 and ISO 27001 certification, we offer the professional customer the certainty and guarantee of excellent quality. The quality of our processes is guaranteed from product development up to the handling of complaints. We are also a reliable partner when it comes to information security.