Call routing

Business Continuity

Call Routing

Voice Managed Services (VMS)

  • 100% response rate: each call is routed to the most suitable or qualified employee for handling
  • Maximize resource allocation: plan the right resources to answer the calls, independently of their location
  • Strengthened commercial relationships with your customers
  • Clear statistics on your incoming calls

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Voice Managed Services advantages

Disaster Recovery

Voice Continuity Solution
  • Receive all calls that would otherwise go unanswered during technical downtime, hardware maintenance or a disaster.
  • Not depending on location and infrastructure: incoming calls do not go through your infrastructure and can be routed to any location (national or international).
  • Modify the routing destination instantly via web interface (MyProximus Office).

Related solutions

Disaster Recovery as a Service (DRaaS)

Prevent loss of critical data

Customer engagement

Optimise the communication with your customers using one of our call center solutions.

Exchanges

Guarantee an excellent customer contact with one of our high quality exchanges.

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