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Business Continuity

Manage call flows and stay reachable at all times

Call Routing

Voice Managed Services (VMS)

  • 100% response rate: each call is routed to the most suitable or qualified employee for handling
  • Maximize resource allocation: plan the right resources to answer the calls, independently of their location
  • Strengthened commercial relationships with your customers
  • Clear statistics on your incoming calls

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Voice Managed Services
Disaster recovery

Disaster Recovery

  • Receive all calls that would otherwise go unanswered during technical downtime, hardware maintenance or a disaster.
  • Not depending on location and infrastructure: incoming calls do not go through your infrastructure and can be routed to any location (national or international).
  • Modify the routing destination instantly via web interface (MyProximus).
 

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