Call routing

Business Continuity

Call Routing

Voice Managed Services (VMS)

  • 100% response rate: each call is routed to the most suitable or qualified employee for handling
  • Maximize resource allocation: plan the right resources to answer the calls, independently of their location
  • Strengthened commercial relationships with your customers
  • Clear statistics on your incoming calls

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Voice Managed Services advantages

Disaster Recovery

Voice Continuity Solution
  • Receive all calls that would otherwise go unanswered during technical downtime, hardware maintenance or a disaster.
  • Not depending on location and infrastructure: incoming calls do not go through your infrastructure and can be routed to any location (national or international).
  • Modify the routing destination instantly via web interface (MyProximus Office).

Related solutions

Prevent loss of critical data

Disaster Recovery as a Service (DRaaS).

Customer Engagement

Optimise the communication with your customers using one of our call center solutions.

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